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"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML use case diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML use case diagram
UML use case diagram, use case, system boundary, actor,

Scrum

What is Scrum? Scrum is the famous agile software development methodology which depicts an iterative and incremental approach for the work on the complex projects. Use ConceptDraw PRO diagramming and vector drawing software extended with SCRUM Workflow solution to draw various types of professional-looking Scrum Charts, Scrum Workflow Diagrams, Scrum Mind Maps, Scrum boards and attractive Scrum Infographics.

Cross-Functional Flowchart

Cross-Functional Flowchart - to draw cross functional process maps is by starting with a cross-functional flowchart samples and templates. Easy to draw sample cross functional Process Flow Diagrams. Using a Cross-Functional flowchart is a clear way of showing each team member’s responsibilities and how processes get shared or transferred between different teams and departments.
Use cross-functional flowcharts to show the relationship between a business process and the functional units (such as departments) responsible for that process. To create it use the best flowchart maker of ConceptDraw PRO.
How to Draw a Cross Functional Flowchart using visio alternative ConceptDraw PRO as visio for mac
How to Draw a Cross Functional Flowchart using visio alternative ConceptDraw PRO as visio for mac

Linux Audit Flowchart Example. Flowchart Examples

Create your own Linux audit flowcharts using the ConceptDraw PRO diagramming and vector drawing software extended with the Audit Flowcharts solution from the Finance and Accounting area of ConceptDraw Solution Park.
This flowchart example describing auditd, the linux audit tool.