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Free Solution for Effective Customer Journey Mapping

We are pleased to introduce ConceptDraw DIAGRAM users a new set of templates, samples, and vector libraries that provide a wide range of objects to support documentation and graphics that deal with customer journey mapping.

A customer journey map is a marketing tool used to depict graphically any practice, a customer got with a seller of goods or services. A visual representation of an experience, customers have with a business helps marketers analyze the story of a relationship between businesses from a primary contact to long-time relations.


The Customer Journey Mapping solution found in the Marketing section of Solutions includes a set of the visual objects that support many professional ways for making the most effective representing customer journey maps for different business situations. The new solution contains 6 libraries containing 219 vector scalable objects. Also 5 example drawings and 5 templates are supplied with the solution. It is now available for download at no charge to owners of ConceptDraw DIAGRAM v12.

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