Products Solutions Samples Buy
✕
This site uses cookies. By continuing to browse the ConceptDraw site you are agreeing to our Use of Site Cookies.

interactive voice response system, IVR Interactive Voice Response Diagrams

interactive voice response system, IVR
Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications Telecommunication Network Diagrams

telecommunication networking, networking and telecommunications, telecommunications network, computer systems networking and telecommunications
Telecommunication Network Diagrams solution extends ConceptDraw PRO software with samples, templates, and great collection of vector stencils to help the specialists in a field of networks and telecommunications, as well as other users to create Computer systems networking and Telecommunication network diagrams for various fields, to organize the work of call centers, to design the GPRS networks and GPS navigational systems, mobile, satellite and hybrid communication networks, to construct the mobile TV networks and wireless broadband networks.

marketing, process, chart, Marketing Charts, Marketing Diagrams, solution park Marketing

marketing, process, chart, Marketing Charts, Marketing Diagrams, solution park
This solution extends ConceptDraw PRO v9 and ConceptDraw MINDMAP v7 with Marketing Diagrams and Mind Maps (brainstorming, preparing and holding meetings and presentations, sales calls).
"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The UML activity diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML activity diagram
UML activity diagram, initial, final, decision, merge, action,
Used Solutions

comparison chart, indicators Comparison Dashboard

comparison chart, indicators
Comparison dashboard solution extends ConceptDraw PRO software with samples, templates and vector stencils library with charts and indicators for drawing the visual dashboard comparing data.

computer clipart, communication symbols Computers and Communications

computer clipart, communication symbols
Computers and communications solution extends ConceptDraw PRO software with illustration samples, templates and vector stencils libraries with clip art of computers, control devices, communications, technology, Apple machines.

fault tree analysis, fishbone diagram, cause and effect diagrams, fault tree analysis software, fault tree analysis example Fault Tree Analysis Diagrams

fault tree analysis, fishbone diagram, cause and effect diagrams, fault tree analysis software, fault tree analysis example
This solution extends ConceptDraw PRO v9.5 or later with templates, fault tree analysis example, samples and a library of vector design elements for drawing FTA diagrams (or negative analytical trees), cause and effect diagrams and fault tree diagrams.

Bubble diagrams with ConceptDraw PRO

Bubble diagram sample for win and mac
Using ConceptDraw you will be able to create bubble diagrams from the ready ConceptDraw library objects or make your own objects. The created diagram can be saved and edited, objects can be moved and links between them will be automatically repainted after object moving because of using the ConceptDraw connectors.

Databases Access Objects Model with ConceptDraw PRO

Database scheme example
ConceptDraw Basic gives the opportunity of interaction with any ODBC-compatible databases. For this the Database Access Objects Model is provided. All calls to the database are made by certain methods of objects of this model.

Process Flowchart

business process flowcharts, flowchart symbols, process flow diagram, workflow diagram, flowchart maker
ConceptDraw is Professional business process mapping software for making process flow diagram, workflow diagram, general flowcharts and technical illustrations for business documents. It is includes rich examples, templates, process flowchart symbols. ConceptDraw flowchart maker allows you to easier create a process flowchart. Use a variety of drawing tools, smart connectors, flowchart symbols and shape libraries to create flowcharts of complex processes, process flow diagrams, procedures and information exchange.
How To Create a Process Flow Chart (business process modelling techniques)
How To Create a Process Flow Chart (business process modelling techniques)

Basic Flowchart Symbols and Meaning

Flowchart Symbols and Meaning, workflow diagram symbols, process flow diagram symbols
Flowchart Symbols and Meaning - Provides a visual representation of basic flowchart symbols and their proposed use in professional workflow diagram, standard process flow diagram and communicating the structure of a well-developed web site, as well as their correlation in developing on-line instructional projects. See flowchart's symbols by specifics of process flow diagram symbols and workflow diagram symbols.
How to Build a Flowchart
How to Build a Flowchart

mind map, Conference Calls, mindmap, mindmapping, project, skype presentation, skype, remote presentation, international call, team, workgroup, screen sharing, screen share, skype screen sharing, PowerPoint, MS Word, MindJet, education, remote training Remote Presentation for Skype

mind map, Conference Calls, mindmap, mindmapping, project, skype presentation, skype, remote presentation, international call, team, workgroup, screen sharing, screen share, skype screen sharing, PowerPoint, MS Word, MindJet, education, remote training
This solution extends ConceptDraw MINDMAP software with the ability to collaborate via Skype.