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"Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." ...
It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy." [Customer satisfaction. Wikipedia]
The block diagram example "Sources of customer satisfaction" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Block diagram
Block diagram, block diagram,
Used Solutions

Organizational Structure Total Quality Management

The Total Quality Management Diagram solution helps you and your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software.

marketing diagram, marketing chart Marketing Diagrams

marketing diagram, marketing chart
Marketing Diagrams solution extends ConceptDraw DIAGRAM diagramming software with abundance of samples, templates and vector design elements intended for easy graphical visualization and drawing different types of Marketing diagrams and graphs, including Branding Strategies Diagram, Five Forces Model Diagram, Decision Tree Diagram, Puzzle Diagram, Step Diagram, Process Chart, Strategy Map, Funnel Diagram, Value Chain Diagram, Ladder of Customer Loyalty Diagram, Leaky Bucket Diagram, Promotional Mix Diagram, Service-Goods Continuum Diagram, Six Markets Model Diagram, Sources of Customer Satisfaction Diagram, etc. Analyze effectively the marketing activity of your company and apply the optimal marketing methods with ConceptDraw DIAGRAM software.

block diagram, function blocks Block Diagrams

block diagram, function blocks
Block diagrams solution extends ConceptDraw DIAGRAM software with templates, samples and libraries of vector stencils for drawing the block diagrams.

Best Value — Total Quality Management

The Total Quality Management Diagram solution helps your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software.

house of quality, qfd, quality function deployment, quality management, total quality management, iso 9001, quality control House of Quality

house of quality, qfd, quality function deployment, quality management, total quality management, iso 9001, quality control
House of Quality solution provides the powerful drawing tools, numerous specific samples and examples, and set of vector design elements of House of Quality shapes and symbols, which will help you in application the Quality function deployment (QFD) methodology and in easy creation the House of Quality Matrices intended for satisfaction the consumers' desires and requirements, for representing them in a visual way and then transformation into the targets and technical requirements to be followed for development the best products.

A Study of the Business Value of Total Quality Management

The Total Quality Management Diagram solution helps your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software.

logistics flow charts, logistics planning, logistics and supply chain, logistics management software, inventory flow chart Logistics Flow Charts

logistics flow charts, logistics planning, logistics and supply chain, logistics management software, inventory flow chart
Logistics Flow Charts solution extends ConceptDraw DIAGRAM functionality with opportunities of powerful logistics management software. It provides large collection of predesigned vector logistic symbols, pictograms, objects and clipart to help you design with pleasure Logistics flow chart, Logistics process flow diagram, Inventory flow chart, Warehouse flowchart, Warehouse management flow chart, Inventory control flowchart, or any other Logistics diagram. Use this solution for logistics planning, to reflect logistics activities and processes of an enterprise or firm, to depict the company's supply chains, to demonstrate the ways of enhancing the economic stability on the market, to realize logistics reforms and effective products' promotion.

process flow diagram, process flow chart Process Flowcharts

process flow diagram, process flow chart
This solution extends ConceptDraw DIAGRAM software with templates, samples, and library of vector shapes for drawing the Process Flowcharts.