CS Odessa Personal Privacy Policy

This Policy describes how we handle your Personal Information for our services on the CS Odessa website.

This statement describes our privacy policies and practices in relation to the following:

  • What information is collected?
  • How the information is used?
  • With whom the information is shared?
  • How you access or change your personal identifiable information?

Please be advised that this text is for information purposes only and does not imply or construe any consent on your part.

Personal Information implies any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an e-mail address or other contact information, whether at work or at home. Generally, you can visit CS Odessa web pages without telling us who you are or revealing any Personal Information about yourself.

Information you provide will be used by CS Odessa to ensure all customers and persons interested in our products receive individual attention and service they deserve. To the extent necessary to process your order, we will forward your information to on-site authorized CS Odessa sales partners, who will use this information solely for order fulfillment, e.g. to ship your order. Should you not wish us to do this in the manner described above, please let us know by sending an e-mail to:

Site-Visit Statistics

As you browse our web site, information is automatically collected on the time of the visit, pages viewed, downloads made as well as similar interactions to hold market research and help improve our Internet content and service. This type of data collection is made anonymously. Even during subsequent processing and evaluation, this data is never linked in any way to our customer databank.

Processing this information does not constitute an invasion of personal privacy, since it pertains or relates in no way to specific individuals or users. This activity does not fall within the scope of data and privacy-protection laws and regulations.


Your e-mail address is always stored once you subscribe to our news. We do not share this information with anyone.

Should you voluntarily provide additional information when subscribing to news, our authorization to use and share this data will be restricted to the respective individual consent you grant us.

If you no longer want to receive our news or product updates, you can remove your e-mail address from our mailing list by clicking on the automatic “unsubscribe” link in any of our mailings, by entering your e-mail address on this unsubscribe page, or by simply e-mailing us at:

Service and Ordering

Information needed to properly fill your order will be gathered and stored when you order products on our web site. To process your order we use the service of SWREG, Inc. processing services. You can review their Privacy Statement by following the link:

We also reserve the right to share this data within our group of partners and local resellers. Otherwise, we do not share this information with anyone.

Unless you expressly notify us to the contrary, we will maintain your personal data for future ordering and individual marketing purposes, after the specified services or products have been provided.

Beyond this, our authorization to use and share this data will be restricted to the respective individual consent you grant us.

Online Services

You retain full rights of your data uploaded to the online services. We store your data and only provide access by registration information of you and other registered users you chose to collaborate with. We will not sell, share, or rent your data to others in ways different from those disclosed in this Policy.

We use outside vendors and hosting companies to provide the necessary hardware, software, networking, storage, and related technology required to run our services. We retain full rights of ownership on our software, designs, code, databases, and any other internally developed application to provide our online services.

Electronic Product Registration

When you buy and install a new product, we may ask you to register your purchase electronically. When you do, we merge your registration information with any information you’ve already left with us (we call that information your personal profile). If you haven’t previously registered with us, we create a personal profile for you from your product registration information.

Right to View and Correct Information

You have the right to find out from us if the information about you has been stored, and if so, then what kind. We are required to make all necessary changes if this information is incomplete or incorrect.

Surveys & Contests

From time to time we also collect information via surveys. Participation in these surveys is on voluntary basis only. You may choose whether or not to participate and thereby disclose any information about yourself.

The information requested may include contacts (such as name and shipping address), and demographic information (such education level, and job function). Survey information will be used only for purposes of improving the use and customer satisfaction of this site.


We use reasonable precautions to protect your personal information and to store it securely. Sensitive information transmitted to us online is encrypted and is transmitted to us securely. In addition, access to all of our customers’ information, not just the sensitive information mentioned above, is restricted. Only authorized employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are maintained in a secure environment.

Your California Privacy rights

Beginning on January 1, 2005, California Civil Code Section 1798.83 permits those customers that are California residents to request that CS Odessa not share your personal information with third parties for their direct marketing use. To make such a request, write us at:


Our web sites may contain links to other sites. CS Odessa is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.

Notice to parents

Parents or guardians: we want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.

CS Odessa websites are general audience sites which are neither designed nor intended to collect any personally identifiable information from children who are under the age of 13.

Store Return Policy

Any fees paid by you for ConceptDraw Products or Solutions are non-refundable. You will be responsible for withholding, filing, reporting, and paying all taxes, duties and other governmental assessments associated with your activity in connection with your purchase (except for taxes on our net income). Customer Service can be reached M-F at 877-441-1150 ext 4 (between 8 a.m. and 5 p.m. Pacific time zone).

Contact Information

If you have any questions or suggestions regarding our privacy policy, please contact us at: