Bank Sequence Diagram

This example of automated teller machine (ATM) UML sequence diagram was created on the base of figure 5 "Sequence diagram" on the webpage "Message Sequence Charts and their Ilk" from the website of the University of California Irvine (UCI) Donald Bren School of Information and Computer Sciences.
"A UML sequence diagram or SD is similar to an MSC but written with a different notation. Presumably the same semantic issues arise, but possibly not since UML semantics are not well-defined. An example is shown in Figure 5.
The timelines are dotted rather than solid, and the name of the component is inside a box at the head of each timeline. The narrow rectangles apparently show when a component is active (unsure precisely what "active" means). An X on a timeline indicates that the component ceases to exist in some sense (unsure precisely how this is meant also). In the example, the Bank timeline has an X simply as an example (presumably the Bank does continue to exist)."
[www.ics.uci.edu/ ~alspaugh/ cls/ shr/ msc.html]
This example of bank ATM sequence diagram was created using the ConceptDraw PRO diagramming and vector drawing software extended with the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.

"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML sequence diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.

"A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees." [Help desk. Wikipedia]
The UML sequence diagram example "Help desk" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.