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crm software, crm tools, customer management software CRM Center Dashboard

crm software, crm tools, customer management software
The CRM Center Dashboard solution extends ConceptDraw PRO v10 functionality with CRM software tools, large collection of CRM Charts live objects, CRM icons, CRM indicators, CRM maps and navigation elements, the set of professionally designed CRM samples and templates to help you construct your own CRM Dashboards and CRM Center Dashboards in a few minutes, to depict the current and actual data by connecting or refreshing the data source file. The customer management software ConceptDraw PRO makes you free to choose the style for your dashboard and to regulate the quantity of clipart on the diagram according to your taste.
This call center dashboard template uses gauge indicators to visualize CRM business metrics and KPIs: First call resolution, Service level, Agent turnover rate, Average speed of answer, Percentage of calls blocked, Average after call work time, Average abandonment rate.
To set data source file for graphic indicator use Action menu.
Use this template to design your call centre dashboard with ConceptDraw PRO software.
The CRM dashboard template "Call center CRM Dashboard - Template" is included in CRM Center Dashboard solution from Management area of ConceptDraw Solution Park.
Business dashboard
Business dashboard, thumb down, crm icons, support, crm icons, stadium, speech balloon, crm icons, responsiveness, crm icons, question mark, crm icons, level, crm icons, gauge indicator, kpi gauge, drawing shapes, customer loyalty, crm icons, customer interaction, crm icons,
Used Solutions
"A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software,social media and e-mail at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." [Call centre. Wikipedia]
This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Network scheme
Network scheme, server, radio waves, laptop computer, notebook, globe, Internet, cellular phone, mobile phone, call-center, call operator, woman, Internet, cloud,
Used Solutions
This call centre dashboard sample visualizes CRM business metrics and KPIs using graphic indicators.
"A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers. Outbound call centres are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. ...
The contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management." [Call centre. Wikipedia]
The customer relationship management dashboard example "Call Center CRM Dashboard" was designed using ConceptDraw PRO software extended with CRM Dashboard solution from Management area of ConceptDraw Solution Park.
Business dashboard
Business dashboard, stadium, restriction, crm icons, question mark, crm icons, phone, crm icons, operator, support, crm icons, gauge indicator, kpi gauge, exclamation mark, crm icons, drawing shapes, dashboard, crm icons, customer quality, crm icons, customer preferences, crm icons, clock, crm icons, check, crm icons, appreciation, crm icons,
Used Solutions

interactive voice response system, IVR Interactive Voice Response Diagrams

interactive voice response system, IVR
Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.
The vector stencils library "Computers and network isometric" contains 56 3D clipart images of computer and network devices and equipment for drawing network diagrams.
The clip art example "Computers and network isometric - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Computer and Networks solution from the Computer and Networks area of ConceptDraw Solution Park.
Laptop
Laptop, laptop computer, notebook,
DDCS
DDCS, DDCS, Distributed Data Communications Server,
Server
Server, server,
Webcam
Webcam, Web-camera,
Wireless Network Storage
Wireless Network Storage, wireless network storage,
Personal computer
Personal computer, PC,
VoIP phone
VoIP phone, IP phone,
Fax
Fax, fax,
Plotter
Plotter, plotter,
Mobile phone
Mobile phone, cellular phone, mobile phone,
Feature phone
Feature phone, cellular phone, mobile phone,
Printer
Printer, printer,
Satellite dish
Satellite dish, satellite dish,
Satellite antenna
Satellite antenna, satellite antenna,
Automatic-tracking satellite dish
Automatic-tracking satellite dish, satellite dish,
Wireless access point
Wireless access point, wireless access point,
Wireless router
Wireless router, wireless router,
Router
Router, router,
Network switch
Network switch, switch,
Network device
Network device, device,
Mobile GPS Terminal
Mobile GPS Terminal, mobile GPS terminal,
GPS phone
GPS phone, GPS phone,
Television antenna
Television antenna, antenna,
Radio tower
Radio tower, wireless cell tower,
Base station
Base station , base station ,
Satellite
Satellite, satellite,
In-vehicle satellite telecommunication
In-vehicle satellite telecommunication, in-vehicle station,
Satellite dishes on ship
Satellite dishes on ship , ship,
Airplane
Airplane, airplane,
Internet
Internet, Internet,
Man
Man, man,
Woman
Woman, woman,
Call-center
Call-center, call-center,
Honeycomb
Honeycomb, honeycomb,
Mountain
Mountain, mountain,
Radio waves
Radio waves, radio waves,
Radio waves
Radio waves, radio waves,
Tower block
Tower block, high-rise building,
Office building
Office building, office building,
House
House, house,
House
House, house,
Globe
Globe, globe, Internet,
Wireless security camera
Wireless security camera, camera,
Truck
Truck, truck,
Tree
Tree, tree,
Conifer tree
Conifer tree, fir-tree,
1U hub / switch
1U hub / switch, 1U hub switch,
2U hub / switch
2U hub / switch, 2U hub switch,
1U server
1U server, 1U server,
2U Server
2U Server, 2U server,
3U Server
3U Server, 3U server,
4U Server
4U Server, 4U server,
Communications satellite
Communications satellite, satellite,
Car
Car, car,
Radio waves
Radio waves, radio waves,
Firewall
Firewall, firewall,
Used Solutions

cross-functional flowchart template, flowchart, example business process flow Cross-Functional Flowcharts

cross-functional flowchart template, flowchart, example business process flow
Cross-functional flowcharts are powerful and useful tool for visualizing and analyzing complex business processes which requires involvement of multiple people, teams or even departments. They let clearly represent a sequence of the process steps, the order of operations, relationships between processes and responsible functional units (such as departments or positions).
The vector stencils library "HR professions" contains 81 professions pictograms.
Use this HR icon set to draw your HR flowcharts, workflow diagrams, process charts and infographics with the ConceptDraw PRO diagramming and vector drawing software.
The HR pictograms library "HR professions" is included in the HR Flowcharts solution from the Management area of ConceptDraw Solution Park.
Accountant
Accountant, accountant, profession icon,
Actor
Actor, actor, profession icon,
Administrator
Administrator, administrator, profession icon,
Announcer
Announcer, announcer, profession icon,
Archaeologist
Archaeologist, archaeologist, profession icon,
Architect
Architect, architect, profession icon,
Artist
Artist, artist, painter, profession icon,
Baker
Baker, baker, profession icon,
Banker
Banker, banker, profession icon,
Bellboy
Bellboy, bellboy, profession icon,
Biologist
Biologist, biologist, profession icon,
Bookkeeper
Bookkeeper, bookkeeper, profession icon,
Builder
Builder, builder, profession icon,
Businessman
Businessman, businessman, profession icon,
Businesswoman
Businesswoman, businesswoman, profession icon,
Call center operator
Call center operator, call center operator, profession icon,
Cameraman
Cameraman, cameraman, profession icon,
Carpenter
Carpenter, carpenter, profession icon,
Cashier
Cashier, cashier, profession icon,
Chef
Chef, chef, chief-cooker, profession icon,
Chemist
Chemist, chemist, profession icon,
Cleaner
Cleaner, cleaner, profession icon,
Clerk
Clerk, clerk, profession icon,
Consultant
Consultant, consultant, profession icon,
Cook
Cook, cook, profession icon,
Dentist
Dentist, dentist, profession icon,
Director
Director, director, producer, profession icon,
Dispatcher
Dispatcher, reporter, dispatcher, profession icon,
Diver
Diver, diver, profession icon,
Doctor
Doctor, doctor, profession icon,
Driver
Driver, driver, profession icon,
Electrical engineer
Electrical engineer, electrical engineer, electrician, profession icon,
Engineer
Engineer, engineer, profession icon,
Environmental engineer
Environmental engineer, environmental engineer, profession icon,
Farmer
Farmer, farmer, profession icon,
Firefighter
Firefighter, firefighter, profession icon,
Fisherman
Fisherman, fisherman, profession icon,
Florist
Florist, florist, profession icon,
Gardener
Gardener, gardener, profession icon,
Graphic designer
Graphic designer, graphic designer, profession icon,
Guide
Guide, guide, profession icon,
Hairdresser
Hairdresser, hairdresser, profession icon,
Lawyer
Lawyer, lawyer, profession icon,
Librarian
Librarian, librarian, profession icon,
Machine operator
Machine operator, machine operator,
Manager
Manager, manager,
Miner
Miner, miner,
Movie director
Movie director, movie director,
Musician
Musician, musician,
Nuclear engineer
Nuclear engineer, nuclear engineer,
Nurse
Nurse, nurse,
Pharmacist
Pharmacist, pharmacist,
Photographer
Photographer, photographer,
Pilot
Pilot, pilot,
Pizza delivery man
Pizza delivery man, pizza delivery man,
Policeman
Policeman, policeman,
Postman
Postman, postman,
Presenter
Presenter, presenter,
Programmer
Programmer, programmer,
Psychologist
Psychologist, psychologist,
Reporter
Reporter, reporter,
Sailor
Sailor, sailor,
Scientist
Scientist, scientist,
Secretary
Secretary, secretary,
Security guard
Security guard, security guard,
Security officer
Security officer, security officer,
Seller
Seller, seller,
Shop assistant
Shop assistant, shop assistant,
Soldier
Soldier, soldier,
Stewardess
Stewardess, stewardess,
Surgeon
Surgeon, surgeon,
System administrator
System administrator, system administrator, profession icon,
Systems engineer
Systems engineer , systems engineer ,
Tailor
Tailor, tailor,
Teacher
Teacher, teacher,
Technical support representative
Technical support representative, technical support representative,
Waiter
Waiter, waiter,
Waitress
Waitress, waitress,
Watchman
Watchman, watchman,
Worker
Worker, worker,
Writer
Writer, writer,
Used Solutions
The vector stencils library "Telecom" contains 20 telecommunication icons.
Use it to design your IT and telecom illustrations and infographics with ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Telecom" is included in the Computers and Communications solution from the Illustration area of ConceptDraw Solution Park.
Call center
Call center, call center, help center,
Support center
Support center, support center,
Hotline
Hotline, hotline,
Phone receiver
Phone receiver, phone receiver,
Digital phone
Digital phone, digital phone,
Cordless phone
Cordless phone, cordless phone,
Landline phone
Landline phone, telecommunication, landline phone,
Walkie Talkie
Walkie Talkie, walkie talkie,
Police radio
Police radio, police radio,
Aviation
Aviation, aviation,
Base station
Base station, base station,
Communication tower
Communication tower, communication tower, signal tower, wifi antenna,
Dish antenna
Dish antenna, dish antenna,
Satellite
Satellite, satellite,
Global communication
Global communication, global communication, network,
Broadcasting
Broadcasting, broadcasting,
Active PC
Active PC, active pc, select computer,
Antenna TV
Antenna TV, antenna tv,
Transportation
Transportation, transportation, bus,
Rocket
Rocket, rocket,
Used Solutions

IVR Network Diagram

IVR network diagram - Computer and Networks solution
Interactive Voice Response (IVR) Network Diagram