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"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML use case diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML use case diagram
UML use case diagram, use case, system boundary, actor,
Used Solutions

Active Directory, network topology, Active Directory Domain Active Directory Diagrams

Active Directory, network topology, Active Directory Domain
Active Directory Diagrams solution significantly extends the capabilities of ConceptDraw DIAGRAM software with special Active Directory samples, convenient template and libraries of Active Directory vector stencils, common icons of sites and services, icons of LDPA elements, which were developed to help you in planning and modelling network structures and network topologies, in designing excellently looking Active Directory diagrams, Active Directory Structure diagrams, and Active Directory Services diagram, which are perfect way to visualize detailed structures of Microsoft Windows networks, Active Directory Domain topology, Active Directory Site topology, Organizational Units (OU), and Exchange Server organization.

event-driven process chain diagram, EPC diagram, process chain flowchart Event-driven Process Chain Diagrams

event-driven process chain diagram, EPC diagram, process chain flowchart
Event-Driven Process Chain Diagrams solution extends ConceptDraw DIAGRAM functionality with event driven process chain templates, samples of EPC engineering and modeling the business processes, and a vector shape library for drawing the EPC diagrams and EPC flowcharts of any complexity. It is one of EPC IT solutions that assist the marketing experts, business specialists, engineers, educators and researchers in resources planning and improving the business processes using the EPC flowchart or EPC diagram. Use the EPC solutions tools to construct the chain of events and functions, to illustrate the structure of a business process control flow, to describe people and tasks for execution the business processes, to identify the inefficient businesses processes and measures required to make them efficient.

data flow diagram, DFD templates Data Flow Diagrams (DFD)

data flow diagram, DFD templates
Data Flow Diagrams solution extends ConceptDraw DIAGRAM software with templates, samples and libraries of vector stencils for drawing the data flow diagrams (DFD).
"A payment is the transfer of an item of value from one party (such as a person or company) to another in exchange for the provision of goods, services or both, or to fulfill a legal obligation. ...
Payment methods.
There are two types of payment methods; exchanging and provisioning. Exchanging is to change coin, money and banknote in terms of the price. Provisioning is to transfer money from one account to another. In this method, a third party must be involved. Credit card, debit card, Cheques, money transfers, and recurring cash or ACH (Automated Clearing House) disbursements are all electronic payments methods. Electronic payments technologies are magnetic stripe card, smartcard, contactless card and mobile handset. Mobile handset based payments are called mobile payments." [Payment. Wikipedia]
The UML activity diagram example "Payment process" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML activity diagram
UML activity diagram, swimlane, initial, frame, final, action,
Used Solutions

audit flowchart, fiscal flowchart, audit steps, chart audits, chart auditor, auditing process, audit process flowchart, audit planning process Audit Flowcharts

audit flowchart, fiscal flowchart, audit steps, chart audits, chart auditor, auditing process, audit process flowchart, audit planning process
Audit flowcharts solution extends ConceptDraw DIAGRAM software with templates, samples and library of vector stencils for drawing the audit and fiscal flow charts.

mind map, mindmapping tools, mindmap, create book, create MS Word document, solution park Word Exchange

mind map, mindmapping tools, mindmap, create book, create MS Word document, solution park
This solution extends ConceptDraw MINDMAP software with the ability to quickly create the framework for a future article or book, fill the structure with ideas, and use it to produce an MS Word document with just a simple click of the mouse.

In searching of alternative to MS Visio for MAC and PC with ConceptDraw DIAGRAM

Many of us are acquainted with such a software product as MS Visio, which beyond any doubt, is a powerful and multifunctional tool. However, there may occur instances when this program turns incapable of meeting certain users' requirements; and then, the most optimum solution is quite difficult to find. But there is always an alternative. ConceptDraw DIAGRAM from CS Odessa Corporation has been developed to satisfy all your needs as an alternative product to Visio.

Visio for mac — ConceptDraw as an alternative to MS Visio. ConceptDraw has been developed to satisfy all your needs as a fully-functioned alternative product to MS Visio for Mac.
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