How to Create an Interactive Voice Response (IVR) Diagram

Interactive Voice Response (IVR) System is a telecommunication technology that enables a computer to automatically process voice and touch phone signals. IVR systems allows users to interact through a computer with various service systems, available by telephone. The objective of IVR system is to reduce customer service costs by delivering self service to customers and guiding them to the information that they look for. Interactive Voice Response (IVR) Diagram is used to create and conduct the Interactive Voice Response systems for call-centers and voice mail services. IVR diagrams intended to visualize the logical and physical structure of Interactive voice response systems. ConceptDraw solution for Interactive Voice Response (IVR) Diagrams allow you create and communicate the Interactive Voice Response diagram of any complexity.

How to Create Flowchart Using Standard Flowchart Symbols

Flowcharts are used to display an algorithm for consistent execution of certain steps. A flowchart is probably the easiest way to make a graphical representation of any process. Flowcharts use the set of standard geometric symbols and arrows to define relationships. ConceptDraw DIAGRAM allows you to create professional flowchart quickly and easily. The ability to create flowcharts is contained in the Flowcharts solution. The solution provides a set of special tools for creating flowcharts.