Total Quality Management with ConceptDraw

"Cause-and-effect diagrams can reveal key relationships among various variables, and the possible causes provide additional insight into process behavior.
Causes can be derived from brainstorming sessions. These groups can then be labeled as categories of the fishbone. They will typically be one of the traditional categories mentioned above but may be something unique to the application in a specific case. Causes can be traced back to root causes with the 5 Whys technique." [Ishikawa diagram. Wikipedia]
The Ishikawa diagram (cause and effect diagram, fishbone diagram) example "Factors reducing competitiveness" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Fishbone Diagrams solution from the Management area of ConceptDraw Solution Park.