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IVR systems architecture

This interactive voice response (IVR) diagram sample depicts the architecture of IVR systems. It was designed on the base of the Wikimedia Commons file: IVR-Systemarchitektur.png. [commons.wikimedia.org/wiki/File:IVR-Systemarchitektur.png]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/licenses/by-sa/3.0/deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR systems architecture" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, phone, performance monitoring, note, microphone, megaphone, headphones, ethernet port, drawing shapes, desktop phone, computer file, cloud network, LAN servers, 4 rackmount servers,

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The vector stencils library "IVR Internet" contains 36 interactive voice response (IVR) Internet and web icons.
Use it to design your IVR diagrams with ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "IVR Internet" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
Cloud
Cloud, cloud,
Cloud connection
Cloud connection, cloud connection,
Cloud data exchange
Cloud data exchange, cloud data exchange,
Cloud download
Cloud download, cloud download,
Cloud network
Cloud network, cloud network,
Cloud synchronization
Cloud synchronization, cloud synchronization,
Cloud upload
Cloud upload, cloud upload,
Email contacts
Email contacts, email contacts,
Flag
Flag, flag,
Geolocation
Geolocation, geolocation,
GIS
GIS, GIS,
Global network
Global network, global network,
Hyperlink
Hyperlink, hyperlink,
Internet
Internet, internet,
Message
Message, message,
Messenger
Messenger, messenger,
Mobile cloud computing
Mobile cloud computing, mobile cloud computing,
News
News, news,
Photos
Photos, photos,
Social contacts
Social contacts, social contacts,
Social network
Social network, social network,
Synchronization
Synchronization, synchronization,
User profile
User profile, user profile,
Video
Video, video,
Video player
Video player, video player,
WWW
WWW, www,
Web
Web, web,
Webmail
Webmail, webmail,
Web access
Web access, web access,
Web browser
Web browser, web browser,
Web help
Web help, web help,
Webpage
Webpage, webpage,
Web page
Web page, web page,
Web security
Web security, web security,
Web traffic
Web traffic, web traffic,
Wireless Web access
Wireless Web access, wireless Web access,

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