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This interactive voice response (IVR) diagram sample depicts the architecture of IVR systems. It was designed on the base of the Wikimedia Commons file: IVR-Systemarchitektur.png. [commons.wikimedia.org/ wiki/ File:IVR-Systemarchitektur.png]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR systems architecture" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, phone, performance monitoring, note, microphone, megaphone, headphones, ethernet port, drawing shapes, desktop phone, computer file, cloud network, LAN servers, 4 rackmount servers,
Used Solutions
The vector stencils library "IVR phones" contains 24 interactive voice response (IVR) telephone icons.
Use it to design your IVR diagrams with ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "IVR phones" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Desktop phone
Desktop phone, desktop phone,
Dictaphone
Dictaphone, dictaphone, voicemail,
End call
End call, end call,
Fax
Fax, fax,
Incoming call
Incoming call, incoming call,
IP phone
IP phone, IP phone,
Message
Message, message,
Microphone
Microphone, microphone,
Outgoing call
Outgoing call, outgoing call,
Phone
Phone, phone,
Phone bug
Phone bug, phone bug,
Phone call
Phone call, phone call,
Phone help
Phone help, phone help,
Phone keypad
Phone keypad, phone keypad,
Phone message
Phone message, phone message,
Phone ringing
Phone ringing, phone ringing,
Reject call
Reject call, reject call,
Rotary dial phone
Rotary dial phone, rotary dial phone,
Telephone
Telephone, telephone,
Telephone ringing
Telephone ringing, telephone ringing,
Turn off microphone
Turn off microphone, turn off microphone,
Turn off phone
Turn off phone, turn off phone,
Volume control
Volume control, volume control,
24/7
24/7, 24/7,
Used Solutions
The vector stencils library "IVR phones" contains 24 interactive voice response (IVR) telephone icons.
Use it to design your IVR diagrams with ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "IVR phones" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Desktop phone
Desktop phone, desktop phone,
Dictaphone
Dictaphone, dictaphone, voicemail,
End call
End call, end call,
Fax
Fax, fax,
Incoming call
Incoming call, incoming call,
IP phone
IP phone, IP phone,
Message
Message, message,
Microphone
Microphone, microphone,
Outgoing call
Outgoing call, outgoing call,
Phone
Phone, phone,
Phone bug
Phone bug, phone bug,
Phone call
Phone call, phone call,
Phone help
Phone help, phone help,
Phone keypad
Phone keypad, phone keypad,
Phone message
Phone message, phone message,
Phone ringing
Phone ringing, phone ringing,
Reject call
Reject call, reject call,
Rotary dial phone
Rotary dial phone, rotary dial phone,
Telephone
Telephone, telephone,
Telephone ringing
Telephone ringing, telephone ringing,
Turn off microphone
Turn off microphone, turn off microphone,
Turn off phone
Turn off phone, turn off phone,
Volume control
Volume control, volume control,
24/7
24/7, 24/7,
Used Solutions
This interactive voice response (IVR) diagram sample illustrates the IVR services.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. ...
Voice-Activated Dialing
... (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. ...
Entertainment and information.
Some of the largest installed IVR platforms are used for televoting on television game shows, ... which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload. ...
Anonymous access.
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. ...
Clinical trials.
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. ... Applications include patient randomization and drug supply management. ...
Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions...
Other common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
Banking - balance, payments, transfers, transaction history;
Retail & Entertainment - orders, bookings, credit & debit card payments;
Utilities - meter readings; account look-up, history and balance, payment, consumption history;
Travel — ticket booking, flight information, check-in;
Weather forecasts, water, road and ice conditions" [Interactive voice response. Wikipedia]
The IVR diagram example "IVR services" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, web traffic, shopping bag, settings, send message, phone keypad, office building, money, mobile provider, mobile call, message, menu block, button, lock, info, dictaphone, voicemail, database, customer male, building, GIS,
Used Solutions
The vector stencils library "Telecom" contains 20 telecommunication icons.
Use it to design your IT and telecom illustrations and infographics with ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Telecom" is included in the Computers and Communications solution from the Illustration area of ConceptDraw Solution Park.
Call center
Call center, call center, help center,
Support center
Support center, support center,
Hotline
Hotline, hotline,
Phone receiver
Phone receiver, phone receiver,
Digital phone
Digital phone, digital phone,
Cordless phone
Cordless phone, cordless phone,
Landline phone
Landline phone, telecommunication, landline phone,
Walkie Talkie
Walkie Talkie, walkie talkie,
Police radio
Police radio, police radio,
Aviation
Aviation, aviation,
Base station
Base station, base station,
Communication tower
Communication tower, communication tower, signal tower, wifi antenna,
Dish antenna
Dish antenna, dish antenna,
Satellite
Satellite, satellite,
Global communication
Global communication, global communication, network,
Broadcasting
Broadcasting, broadcasting,
Active PC
Active PC, active pc, select computer,
Antenna TV
Antenna TV, antenna tv,
Transportation
Transportation, transportation, bus,
Rocket
Rocket, rocket,
Used Solutions
The vector stencils library "Computers and network isometric" contains 56 3D clipart images of computer and network devices and equipment for drawing network diagrams.
The clip art example "Computers and network isometric - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Computer and Networks solution from the Computer and Networks area of ConceptDraw Solution Park.
Laptop
Laptop, laptop computer, notebook,
DDCS
DDCS, DDCS, Distributed Data Communications Server,
Server
Server, server,
Webcam
Webcam, Web-camera,
Wireless Network Storage
Wireless Network Storage, wireless network storage,
Personal computer
Personal computer, PC,
VoIP phone
VoIP phone, IP phone,
Fax
Fax, fax,
Plotter
Plotter, plotter,
Mobile phone
Mobile phone, cellular phone, mobile phone,
Feature phone
Feature phone, cellular phone, mobile phone,
Printer
Printer, printer,
Satellite dish
Satellite dish, satellite dish,
Satellite antenna
Satellite antenna, satellite antenna,
Automatic-tracking satellite dish
Automatic-tracking satellite dish, satellite dish,
Wireless access point
Wireless access point, wireless access point,
Wireless router
Wireless router, wireless router,
Router
Router, router,
Network switch
Network switch, switch,
Network device
Network device, device,
Mobile GPS Terminal
Mobile GPS Terminal, mobile GPS terminal,
GPS phone
GPS phone, GPS phone,
Television antenna
Television antenna, antenna,
Radio tower
Radio tower, wireless cell tower,
Base station
Base station , base station ,
Satellite
Satellite, satellite,
In-vehicle satellite telecommunication
In-vehicle satellite telecommunication, in-vehicle station,
Satellite dishes on ship
Satellite dishes on ship , ship,
Airplane
Airplane, airplane,
Internet
Internet, Internet,
Man
Man, man,
Woman
Woman, woman,
Call-center
Call-center, call-center,
Honeycomb
Honeycomb, honeycomb,
Mountain
Mountain, mountain,
Radio waves
Radio waves, radio waves,
Radio waves
Radio waves, radio waves,
Tower block
Tower block, high-rise building,
Office building
Office building, office building,
House
House, house,
House
House, house,
Globe
Globe, globe, Internet,
Wireless security camera
Wireless security camera, camera,
Truck
Truck, truck,
Tree
Tree, tree,
Conifer tree
Conifer tree, fir-tree,
1U hub / switch
1U hub / switch, 1U hub switch,
2U hub / switch
2U hub / switch, 2U hub switch,
1U server
1U server, 1U server,
2U Server
2U Server, 2U server,
3U Server
3U Server, 3U server,
4U Server
4U Server, 4U server,
Communications satellite
Communications satellite, satellite,
Car
Car, car,
Radio waves
Radio waves, radio waves,
Firewall
Firewall, firewall,
Used Solutions
This business process flowchart example was redesigned from the Wikimedia Commons file: Proposed Patient Appointment Procedure.png.
[commons.wikimedia.org/ wiki/ File:Proposed_ Patient_ Appointment_ Procedure.png]
"The example is Proposed Patient Appointment Procedure. It starts with "preparation of appointment book" followed by a decision whether the appointment is shore or fleet. If the appointment is fleet, inform patient they can call 1500 to make own appointments for next few days, if the appointment is shore, confirm 24 hours prior to appointment. Next confirm that the patient confirmed. If a patient did not call, the appointment is canceled, otherwise the patient is given a confirmation number. Finally confirm that the patient showed for the appointment. If not, a standby patient is placed in the appointment slot, the appointment book is marked “Failure” and a failure report is submitted from front desk to fleet liaison. If a patient showed for appointment, put “Patient showed” in appointment book." [Business process mapping. Wikipedia]
The business process map "Proposed Patient Appointment Procedure" was drawn using the ConceptDraw PRO diagramming and business graphics software extended with the Business Process Mapping solution from the Business Processes area of ConceptDraw Solution Park.
Business process map
Business process map, stop, start, terminator, process, step, operation, flow line, arrow, connector, decision,
Used Solutions
The vector stencils library "Telecommunication networks" contains 32 clipart images of telecommunication network devices and equipment for drawing telecom network diagrams.
"A telecommunications network is a collection of terminal nodes, links and any intermediate nodes which are connected so as to enable telecommunication between the terminals.
The transmission links connect the nodes together. The nodes use circuit switching, message switching or packet switching to pass the signal through the correct links and nodes to reach the correct destination terminal.
Each terminal in the network usually has a unique address so messages or connections can be routed to the correct recipients. The collection of addresses in the network is called the address space." [Telecommunications network. Wikipedia]
The clip art example "Telecommunication networks - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Internet
Internet, Internet, cloud,
Globe
Globe, globe, Internet,
Base station
Base station, base station,
Satellite dish
Satellite dish, satellite dish,
Satellite dish
Satellite dish, satellite dish,
Communications satellite
Communications satellite, satellite,
Wireless cell tower
Wireless cell tower,
Radio waves
Radio waves, radio waves,
Radio waves
Radio waves, radio waves,
Cellular phone
Cellular phone, cellular phone, mobile phone,
Server
Server, server,
Laptop computer
Laptop computer, laptop computer, notebook,
Desktop computer
Desktop computer, PC,
Car
Car, car,
Satellite truck
Satellite truck, in-vehicle station,
House
House, house,
House
House, house,
Office building
Office building, office building,
Mountain
Mountain, mountain,
Tree
Tree, tree,
Tree
Tree, fir-tree, tree,
User
User, man, user,
Call-center
Call-center, call-center, call operator, woman,
Multi-storey
Multi-storey, building,
Antenna
Antenna, antenna,
Router
Router, router,
IP phone
IP phone, IP phone,
Fax
Fax, fax,
Network cell
Network cell, network cell, cell, honeycomb,
IP Camera
IP Camera, camera,
Wireless router
Wireless router, wireless router,
Networking device
Networking device, device,
Used Solutions