Relations Diagram

Identify what factors are causes and which factors are effects.
Factors that are causes are called "Drivers"; a consequence of factors is called "Indicators".
Indicators help establish KPI (Key Performance Indicators) to monitor changes and the effectiveness of corrective actions in resolving a problem.

Relations Diagram

"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The UML activity diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.

UML activity diagram

Used Solutions

Software Development >

Rapid UML

7 Management & Planning Tools

The "7 Management and Planning Tools" solution implements well-known methodologies for problem analysis and solving. Different products from the ConceptDraw Office suite can be used as a complete solution for any of the methodologies in this solution. ConceptDraw Office provides visual communication during every stage of work.

Quality issues in heir organization

ConceptDraw Quality MindMap solution is a perfect additional tool for the quality team of your organization.

PROBLEM ANALYSIS. Root Cause Analysis Tree Diagram

Root Cause Analysis Tree Diagram. Use the Root Cause Diagram to perform visual root cause analysis. Root Cause Analysis Tree Diagram is constructed separately for each highly prioritized factor. The goal of this is to find the root causes for the factor and list possible corrective action.
ConceptDraw Office suite is a software for problem analysis.

7MP Tools

Activity Network (PERT) Chart

Activity Network and Project Evaluation and Review Technique, or PERT, charts are a way of documenting and analyzing the tasks in a project.
This diagram is constructed as part of the process in creating a schedule of corrective actions. The Activity Network Chart (PERT) shows the logical connections and consequence of tasks to be performed. It displays the time period for problem solving and the implementation of all activities through the critical path.

How Do Fishbone Diagrams Solve Manufacturing Problems

How do Fishbone diagrams solve manufacturing problems? Fishbone diagrams are successfully used in various fields of industries and manufacturing to analyze the set of possible causes and their effects. Fishbone diagram provides a process to clearly define the “Effect” and then puts you to thinking about the possible causes, based on the categories of common problems in manufacturing.
ConceptDraw DIAGRAM application extended with Fishbone Diagrams solution lets you construct Fishbone diagrams and represent globally recognized standards for manufacturing 6 Ms and 8 Ms.

Affinity Diagram

The Affinity Diagram shows the structure of large, complex factors that have an influence on a problem, and then divides them up into a smaller and simpler structure. The Affinity Diagram does not show a causal relationship between the factors. This diagram is designed to prepare the data for further analysis of the cause-effect relationships.

Project Management Area

Project Management area provides Toolbox solutions to support solving issues related to planning, tracking, milestones, events, resource usage, and other typical project management functions.

Fishbone Diagram Template

A causal model is an abstract concept, that describes the causal mechanisms of a system, by noting certain variables and their influence on each other, in an effort to discover the cause of a certain problem or flaw. This model is presented in diagram form by using a fishbone diagram.
ConceptDraw DIAGRAM diagramming and vector drawing software enhanced with Fishbone Diagrams solution helps you create business productivity diagrams from Fishbone diagram templates and examples, that provide to start using of the graphic method for the analysis of problem causes. Each predesigned Fishbone Diagram template is ready to use and useful for instantly drawing your own Fishbone Diagram.

Process Flowchart

ConceptDraw is Professional business process mapping software for making process flow diagram, workflow diagram, general flowcharts and technical illustrations for business documents. It is includes rich examples, templates, process flowchart symbols. ConceptDraw flowchart maker allows you to easier create a process flowchart. Use a variety of drawing tools, smart connectors, flowchart symbols and shape libraries to create flowcharts of complex processes, process flow diagrams, procedures and information exchange.

How To Create a Process Flow Chart (business process modelling techniques)

Organizational Structure Total Quality Management

The Total Quality Management Diagram solution helps you and your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software.

Flow chart Example. Warehouse Flowchart

Warehouse Flowcharts are different diagrams describing wharehousing and inventory menagement processes. Typical purposes of warehouse flowcharts are evaluating warehouse performance and organizational performance, measuring efficiency of customer service. This type of workflow diagrams can be used for identifying any disconnection between business activities and business objectives.
Standard warehousing process flow diagram and standard workflow diagram used for process identification for further evaluating effectiveness and profitability of overall business process. Use the ConceptDraw DIAGRAM diagramming and vector drawing software extended with the Flowcharts solution from the Diagrams area of ConceptDraw Solution Park to design your own workflow diagrams, process flow diagram and flow charts. Need to use Process Flow Diagram for designing Warehouse packages flow.

ConceptDraw Arrows10 Technology

Using Fishbone Diagrams for Problem Solving

Problems are obstacles and challenges that one should overcome to reach the goal. They are an inseparable part of any business, and the success of an enterprise often depends on ability to solve all problems effectively. The process of problem solving often uses rational approach, helping to find a suitable solution.
Using Fishbone Diagrams for Problem Solving is a productive and illustrative tool to identify the most important factors causing the trouble. ConceptDraw DIAGRAM extended with Fishbone Diagrams solution from the Management area of ConceptDraw Solution Park is a powerful tool for problem solving with Fishbone Ishikawa diagram graphic method.

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