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This interactive voice response (IVR) diagram sample illustrates the IVR services.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. ...
Voice-Activated Dialing
... (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. ...
Entertainment and information.
Some of the largest installed IVR platforms are used for televoting on television game shows, ... which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload. ...
Anonymous access.
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. ...
Clinical trials.
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. ... Applications include patient randomization and drug supply management. ...
Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions...
Other common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
Banking - balance, payments, transfers, transaction history;
Retail & Entertainment - orders, bookings, credit & debit card payments;
Utilities - meter readings; account look-up, history and balance, payment, consumption history;
Travel — ticket booking, flight information, check-in;
Weather forecasts, water, road and ice conditions" [Interactive voice response. Wikipedia]
The IVR diagram example "IVR services" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, web traffic, shopping bag, settings, send message, phone keypad, office building, money, mobile provider, mobile call, message, menu block, button, lock, info, dictaphone, voicemail, database, customer male, building, GIS,
The vector stencils library "Fire safety equipment" contains 19 clipart images of fire safety equipment which you can easy use in your presentations and illustrations.
"Fire safety refers to precautions that are taken to prevent or reduce the likelihood of a fire that may result in death, injury, or property damage, alert those in a structure to the presence of an uncontrolled fire in the event one occurs, better enable those threatened by fire to survive in and evacuate from affected areas, or to reduce the damage caused by a fire. Fire safety measures include those that are planned during the construction of a building or implemented in structures that are already standing, and those that are taught to occupants of the building.
Threats to fire safety are referred to as fire hazards. A fire hazard may include a situation that increases the likelihood a fire may start or may impede escape in the event a fire occurs." [Fire safety. Wikipedia]
The clip art example "Fire safety equipment - Vector stencils library" was created in the ConceptDraw PRO diagramming and vector drawing software using the Presentation Clipart solution from the Illustration area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ illustrations-presentation-clipart
Figure
Figure, figure, man, person,
Fire door
Fire door, door, emergency exit, exit,
Alarm CO detector
Alarm CO detector, alarm, CO detector,
Bell
Bell, bell,
CO detector
CO detector, CO detector,
Manual call point
Manual call point, detector,
Smoke detector 2
Smoke detector 2, detector,
Fire Alarm Siren
Fire Alarm Siren, detector,
Loudspeaker
Loudspeaker, loudspeaker,
Fire extinguisher
Fire extinguisher, extinguisher,
Fire alarm control panel
Fire alarm control panel, fire detection,
Fire bucket
Fire bucket, fire bucket,
High-resolution CCD digital camera
High-resolution CCD digital camera, high-resolution, CCD, digital, camera,
Infrared system for early fire detection
Infrared system for early fire detection, infrared system, early fire detection, fire detection,
Infrared thermal imaging
Infrared thermal imaging, infrared thermal imaging,
Smoke detector
Smoke detector, smoke detector,
Security camera
Security camera, security camera,
Thermographic process control system
Thermographic process control system, thermographic, process control system,
Beacon
Beacon, beacon,
The vector stencils library "IVR phones" contains 24 interactive voice response (IVR) telephone icons.
Use it to design your IVR diagrams with ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "IVR phones" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
Desktop phone
Desktop phone, desktop phone,
Dictaphone
Dictaphone, dictaphone, voicemail,
End call
End call, end call,
Fax
Fax, fax,
Incoming call
Incoming call, incoming call,
IP phone
IP phone, IP phone,
Message
Message, message,
Microphone
Microphone, microphone,
Outgoing call
Outgoing call, outgoing call,
Phone
Phone, phone,
Phone bug
Phone bug, phone bug,
Phone call
Phone call, phone call,
Phone help
Phone help, phone help,
Phone keypad
Phone keypad, phone keypad,
Phone message
Phone message, phone message,
Phone ringing
Phone ringing, phone ringing,
Reject call
Reject call, reject call,
Rotary dial phone
Rotary dial phone, rotary dial phone,
Telephone
Telephone, telephone,
Telephone ringing
Telephone ringing, telephone ringing,
Turn off microphone
Turn off microphone, turn off microphone,
Turn off phone
Turn off phone, turn off phone,
Volume control
Volume control, volume control,
24/7
24/7, 24/7,
This interactive voice response (IVR) diagram sample depicts the architecture of IVR systems. It was designed on the base of the Wikimedia Commons file: IVR-Systemarchitektur.png. [commons.wikimedia.org/ wiki/ File:IVR-Systemarchitektur.png]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR systems architecture" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, phone, performance monitoring, note, microphone, megaphone, headphones, ethernet port, drawing shapes, desktop phone, computer file, cloud network, LAN servers, 4 rackmount servers,