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Positive Customer Feedback


Being successful in business is about meeting your defined objectives and adapting to changes occurring in the global market. The ability for an organization to successful adapt to a rapidly changing environment leads to continued growth and success. Failure to adapt, leads to stakeholder disappointment and eventually to extinction if an organization cannot adjust to the situation.

Many organizations, who at one time in their history flourished, have been known to flounder because of loss of direction and vision. Keeping an organization moving forward requires strong collaborative team work to transition an organization from one stage to the next in its life cycle. Mistakes in strategy or implementation today are punishing when your team fails to correctly identify an early opportunity. Early opportunities not acted on cease to be success possibilities.

Social Media Response

The Social Media Response solution provides an interactive flow chart with action mind map templates to help to create an effective response to applicable social media mentions.


The Social Media Response solution helps to organize the process of response for interactions occuring in social media. The Social Media Response solution provides the means to respond to social media mentions quickly and professionally. This tool keeps the entire team on the same page allowing you to realize your social media strategy, improve the quality of your answers, and minimize the time it takes to respond.


Interactive tool helps you find the appropriate response to social media mentions quickly.

Solution Purpose

Give quick and professional responses to social media mentions. Present workflow to team. Train employees. Accumulate knowledge and experience.

Intended For

Social media strategists, online marketing agencies, internet entrepreneurs, bloggers, social media consultants, startup groups using online promotion, sales people, technical support, PR professionals, trainers/coaches.

Products and methods

The Social Media Response solution delivers an innovative combination of interactive flow charts and action mind maps to help you boost your social media succes

This action mindmap helps to respond to positive customer feedback and agree on interviews. The example contains ready to use response phrases organized into a mindmap for quick composing and tweeting/posting of response messages.

Positive Customer Feedback *

Example 1. Positive Customer Feedback

Export to Outline

Customer Positive Feedback - Request a User Story
    • Objective
      • Develop Customer References and Add Them as a Company Advocate Develop User Success Story.
    • Primary Messages
      • TWITTER. We have a new customer success story Click to learn more about this customer's exciting experience.
      • Thanks for visiting our store and for leaving your feedback. We are happy to learn about your experience with our store.
      • If you have suggestions on how to improve our service please let us know. I will be happy to discuss it!
    • Feedback from a Company's Customer
    • Good Additions
      • Your post about product choice is important to us. We are constantly striving to improve our service and make it more flexible.
      • I enjoyed your article about using our store service. Please let me know if I can be of any further assistance.
      • Again, thank you for the valuable feedback. You can get to know more about our products by following this link
    • Examples
      • It was great of you to point out the positives you experienced with our product and support service. If we can be of any further help, please contact us.
      • We are constantly striving to satisfy our customer's needs. Thanks for your feedback, it will help us service you better in the future.
      • Your experience with our products is great! Would you mind sharing it with others?

The Benefits for ConceptDraw MINDMAP Brainstorming Software

  • ConceptDraw MINDMAP is effective for brainstorming, designing mind maps, idea generating, creative and lateral thinking, creativity and problem solving.
  • ConceptDraw MINDMAP is ideal for team and personal work in Business, Marketing and Project Management.
  • The libraries with large quantity of vector objects help to illustrate your mind maps and to make them bright, visual and comprehensible.
  • Use of View Navigator tool lets create presentations from a mind map: you can simply select the map parts you want to present, sequence your slides, and preview the presentation.
  • ConceptDraw MINDMAP provides wide capabilities of importing and exporting in various formats: Microsoft PowerPoint, Microsoft Word, MS Excel, Mindjet MindManager, image, HTML, PDF file.


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