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The vector stencils library "Process flowchart" contains 9 flow chart symbols.
Use it to design your process flowcharts with ConceptDraw PRO diagramming and vector drawing software.
"A flowchart is a type of diagram that represents an algorithm, workflow or process, showing the steps as boxes of various kinds, and their order by connecting them with arrows. ...
Kaoru Ishikawa defined the flowchart as one of the seven basic tools of quality control, next to the histogram, Pareto chart, check sheet, control chart, cause-and-effect diagram, and the scatter diagram. ...
Common alternative names include: flowchart, process flowchart, functional flowchart, process map, process chart, functional process chart, business process model, process model, process flow diagram, work flow diagram, business flow diagram. The terms "flowchart" and "flow chart" are used interchangeably." [Flowchart. Wikipedia]
The example of flow chart symbols "Design elements - Process flowchart" is included in the Seven Basic Tools of Quality solution from the Quality area of ConceptDraw Solution Park.
Process flowchart symbols
Process flowchart symbols, start point, end point, process step, off-page reference, on-page reference, input, output, flow direction line, document, delay, wait, decision,

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The vector stencils library "Process flowchart" contains 9 flow chart symbols.
Use it to design your process flowcharts with ConceptDraw PRO diagramming and vector drawing software.
"A flowchart is a type of diagram that represents an algorithm, workflow or process, showing the steps as boxes of various kinds, and their order by connecting them with arrows. ...
Kaoru Ishikawa defined the flowchart as one of the seven basic tools of quality control, next to the histogram, Pareto chart, check sheet, control chart, cause-and-effect diagram, and the scatter diagram. ...
Common alternative names include: flowchart, process flowchart, functional flowchart, process map, process chart, functional process chart, business process model, process model, process flow diagram, work flow diagram, business flow diagram. The terms "flowchart" and "flow chart" are used interchangeably." [Flowchart. Wikipedia]
The example of flow chart symbols "Design elements - Process flowchart" is included in the Seven Basic Tools of Quality solution from the Quality area of ConceptDraw Solution Park.
Process flowchart symbols
Process flowchart symbols, start point, end point, process step, off-page reference, on-page reference, input, output, flow direction line, document, delay, wait, decision,
This interactive voice response (IVR) flowchart sample shows the store reporting process flow.
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR diagram example "Store reporting flowchart" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, web help, task list, shopping bag, phone message, opened letter, money, message, menu block, buttons, menu block, button, menu block, main menu block, end call, calendar, button, access denied,