How to Open MS Visio® 2013/2016 Files on a Mac®

Powerful business graphics and diagramming tools are the norm and not the exception for today’s businesses. For years the de facto standard file format for business has been Microsoft Visio™. Many people involved in visual communication need software tools that will read and write using the Visio file format. With the introduction of Visio 2013 Microsoft has changed the native file format used in earlier versions of Microsoft Visio. ConceptDraw PRO v10 file import and export works round-trip with the new Visio VSDX file format.

How To Create a MS Visio Cause and Effect Diagram Using ConceptDraw PRO

Cause-and-Effect Ishikawa Diagram is a graphical method of analysis and cause-effect relationships, a tool in the form of fish bone. It is used to systematically determine the cause of the problem and represent it graphically. The technique is primarily used in the framework of quality management for the analysis of quality problems and their causes. Nowadays, it has found worldwide distribution and is used in multiple problem areas. It is one of the tools of lean manufacturing, which is used in group work to find the problems and their causes. ConceptDraw PRO allows you to easily create Fishbone (Ishikawa) diagram and then make a MS Visio VSDX, or VSD files from your diagrams in a couple clicks, using the export capabilities of ConcewptDraw PRO.

How to Create an Interactive Voice Response (IVR) Diagram in ConceptDraw PRO

Interactive Voice Response (IVR) System is a telecommunication technology that enables a computer to automatically process voice and touch phone signals. IVR systems allows users to interact through a computer with various service systems, available by telephone. The objective of IVR system is to reduce customer service costs by delivering self service to customers and guiding them to the information that they look for. Interactive Voice Response (IVR) Diagram is used to create and conduct the Interactive Voice Response systems for call-centers and voice mail services. IVR diagrams intended to visualize the logical and physical structure of Interactive voice response systems. ConceptDraw solution for Interactive Voice Response (IVR) Diagram allows you to create and communicate the Interactive Voice Response diagram of any complexity.