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Microreports, calendars, project management, project, project to-do lists, project checklists, solution park PM Personal Time Management

Microreports, calendars, project management, project, project to-do lists, project checklists, solution park
This solution extends all ConceptDraw Office 2.0 products providing every project participant with a track timeframe, workspace and role in a project with the help of Microreports, calendars, and to-do lists.
"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML use case diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML use case diagram
UML use case diagram, use case, system boundary, actor,

Project Management, Planning, create document, productivity tool, project,  project statuses, tasks, project resources, project reports, solution park PM Planning

Project Management, Planning, create document, productivity tool, project,  project statuses, tasks, project resources, project reports, solution park
This solution extends ConceptDraw MINDMAP and ConceptDraw Project software, allowing you to automatically create documents that reflect a project's status, for people who have different project roles.

visio, import visio, export visio, visio for mac Visio Exchange

visio, import visio, export visio, visio for mac
Our Visio Exchange tool allows you to Import and export native MS Visio 2013 files that are in the new MS Visio drawing (VSDX) format introduced in the most recent Visio iteration. In addition, ConceptDraw PRO v10 supports the import and export of MS Visio 2007-2010 XML. (VDX) files more accurately then previous versions of ConceptDraw PRO. If you have the older MS Visio 2007-2010.