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UML sequence diagram - Ticket processing system

"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML sequence diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park. Read more
UML sequence diagram
UML sequence diagram, lifeline, actor, lifeline, execution occurrence,

Diagramming Software for designing UML Sequence Diagrams

Sequence Diagrams shows how objects communicate with each other in terms of a sequence of messages. Also indicates the lifespans of objects relative to those messages. Read more

UML Tool & UML Diagram Examples

The Unified Modeling Language (abbr. UML) is a general-purpose modeling language widely used in the field of software development, software engineering, education, science, industry, business. In 1997 the UML was approved as a standard by the OMG (Object Management Group) and in 2005 was published as ISO standard by the International Organization for Standardization. UML is widely and succesfully applied for optimization the process of software systems development and business systems analysis. There are used 14 types of UML diagrams, 7 from them depict structural information, another 7 types represent different types of behavior and aspects of interactions. Design of any automated process is easy with ConceptDraw PRO and unique Rapid UML solution from the Software Development area, which provides numerous UML examples, templates and vector stencils libraries for drawing all types of UML 1.x and UML 2.x diagrams. Use of predesigned UML diagram examples and templates lets you quickly start drawing your own UML diagrams in ConceptDraw PRO software. Read more

UML Sequence Diagram. Design Elements

UML Sequence Diagram shows object interactions arranged in time sequence, how processes operate with one another and in what order and illustrate the sequence of messages exchanged between the objects and classes involved in the scenario. Read more

UML diagram, UML modeling Rapid UML

Rapid UML solution extends ConceptDraw PRO software with templates, samples and libraries of vector stencils for quick drawing the UML diagrams using Rapid Draw technology. Read more
UML diagram, UML modeling

UML Sequence Diagram

UML Sequence Diagram can be created using ConceptDraw PRO diagramming software contains rich examples and template. ConceptDraw is perfect for software designers and software developers who need to draw UML Sequence Diagrams. Read more

UML Sequence Diagram Example. SVG Vectored UML Diagrams Tools

This sample was created in ConceptDraw PRO diagramming and vector drawing software using the UML Sequence Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park. This sample shows the interactions of the customer with the system and is used at the registration on the sites. Read more

UML Diagram

The accepted open standard that is used in software engineering and system design, when modeling object-oriented systems and business processes is known as Unified Modeling Language (UML). UML was created for definition, visualization, design and documentation software systems. It isn't a programming language, but on the base of UML model can be generated code. UML uses generic set of graphic notations for creation an abstract model of the system called UML-model. The UML notation lets visually represent requirements, subsystems, structural and behavioral patterns, logical and physical elements, etc. UML defines 13 types of diagrams: Class (Package), Use Case, Sequence, Object, Collaboration, Component, Timing, Interaction Overview, State Machine, Composite Structure, Activity, and Deployment. All these types of UML Diagrams can be fast and easy created with powerful ConceptDraw PRO software extended with special Rapid UML solution from Software Development area of ConceptDraw Solution Park. Read more

UML in 10 mins

It’s very simple and quick to create the UML Diagrams using the Rapid UML Solution for ConceptDraw PRO. This sample was created in 10 minutes. This sample describes the credit card processing system. It’s a UML Class Diagram with generalization sets. This sample can be used by the banks, business and financial companies, exchanges. Read more

UML Use Case Diagram Example - Estate Agency

UML Diagram Estate Agency. This sample was created in ConceptDraw PRO diagramming and vector drawing software using the UML Use Case Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park. This sample shows the work of the estate agency and is used by the estate agencies, building companies, at the trainings of the estate agencies, for understanding the working processes of the estate agencies. Read more