Call center network diagram

"A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software,social media and e-mail at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set or headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI)." [Call centre. Wikipedia]
This call center network diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Telecommunication Network Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.

Network scheme

Used Solutions

Computer and Networks >

Telecommunication Network Diagrams

IVR Network Diagram

Interactive Voice Response (IVR) Network Diagram

Interactive Voice Response Network Diagram

ConceptDraw solution Computer and Networks provides Interactive Voice Response samples, templates and library of 35 vector stencils for drawing the IVR network diagrams.
Use ConceptDraw DIAGRAM diagramming and vector drawing software enhanced with solution Computer and Networks to visualize the logical and physical structure of IVR systems for inbound and outbound call centers and voice mail systems.

Network Diagram Examples

ConceptDraw DIAGRAM diagramming software includes huge collection of network diagrams examples, computer and network templates, design objects and stencils.

Telecommunication Network Diagrams

Telecommunication Network Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates, and great collection of vector stencils to help the specialists in a field of networks and telecommunications, as well as other users to create Computer systems networking and Telecommunication network diagrams for various fields, to organize the work of call centers, to design the GPRS networks and GPS navigational systems, mobile, satellite and hybrid communication networks, to construct the mobile TV networks and wireless broadband networks.

Call center network diagram

The vector stencils library "Computers and network isometric" contains 56 3D clipart images of computer and network devices and equipment for drawing network diagrams.
The clip art example "Computers and network isometric - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Computer and Networks solution from the Computer and Networks area of ConceptDraw Solution Park.

Laptop

DDCS

Server

Webcam

Wireless Network Storage

Personal computer

VoIP phone

Fax

Plotter

Mobile phone

Feature phone

Printer

Satellite dish

Satellite antenna

Automatic-tracking satellite dish

Wireless access point

Wireless router

Router

Network switch

Network device

Mobile GPS Terminal

GPS phone

Television antenna

Radio tower

Base station

Satellite

In-vehicle satellite telecommunication

Satellite dishes on ship

Airplane

Internet

Man

Woman

Call-center

Honeycomb

Mountain

Radio waves

Tower block

Office building

House

Globe

Wireless security camera

Truck

Tree

Conifer tree

1U hub / switch

2U hub / switch

1U server

2U Server

3U Server

4U Server

Communications satellite

Car

Radio waves

Firewall

Used Solutions

Computer and Networks >

Computer Network Diagrams

Computer and Networks Area

The solutions from Computer and Networks Area of ConceptDraw Solution Park collect samples, templates and vector stencils libraries for drawing computer and network diagrams, schemes and technical drawings.

Interactive Voice Response Diagrams

Interactive Voice Response Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.