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"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML sequence diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML sequence diagram
UML sequence diagram, lifeline, actor, lifeline, execution occurrence,

UML Sequence Diagram

UML Sequence Diagram can be created using ConceptDraw DIAGRAM diagramming software contains rich examples and template. ConceptDraw is perfect for software designers and software developers who need to draw UML Sequence Diagrams.

Bank Sequence Diagram

ConceptDraw DIAGRAM diagramming and vector drawing software enhanced with ATM UML Diagrams Solution from the Software Development Area of ConceptDraw Solution Park is a perfect tool for fast and easy creating the Bank Sequence Diagram.

Diagramming Software for designing UML Sequence Diagrams

Sequence Diagrams shows how objects communicate with each other in terms of a sequence of messages. Also indicates the lifespans of objects relative to those messages.

UML Sequence Diagram. Design Elements

UML Sequence Diagram shows object interactions arranged in time sequence, how processes operate with one another and in what order and illustrate the sequence of messages exchanged between the objects and classes involved in the scenario.

UML Use Case Diagram Example. Services UML Diagram. ATM system

Services UML Diagram. ATM system. This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the UML Use Case Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park.
This sample shows the scheme of the servicing using the ATMs (Automated Teller Machines) and is used at the working of ATM banking systems, at the performing of the banking transactions.

Sequence Diagram Tool

ConceptDraw DIAGRAM diagramming and vector drawing software as a sequence diagram tool provides the Rapid UML Solution from the Software Development Area that contains the UML Sequence library.

UML Use Case Diagram Example. Registration System

The use case diagram (behavior scenarios, precedents) is the initial conceptual representation of the system during its design and development. This diagram consists of actors, use cases and relationships between them. When constructing a diagram, common notation elements can also be used: notes and extension mechanisms.

This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the UML Use Case Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park.
This sample shows the types of user’s interactions with the system and is used at the registration and working with the database system.

Bank UML Diagram

You need design a Bank UML Diagram? Now, thanks to the ConceptDraw DIAGRAM diagramming and vector drawing software extended with ATM UML Diagrams Solution from the Software Development Area, you can design without efforts any type of Bank UML Diagram you want - Class, Activity, Communication, Component, Composite structure, Deployment, Interaction overview, Object, Package, Profile, Sequence, State machine, Timing, Use case.

interactive voice response system, IVR Interactive Voice Response Diagrams

interactive voice response system, IVR
Interactive Voice Response Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.