Business Process Mapping — How to Map a Work Process

Business Process Mapping — How to Map a Work Process

ConceptDraw PRO is a world-class diagramming platform that lets you display, communicate, and present dynamically. It′s powerful enough to draw everything from basic flowcharts to complex engineering schematics. Video tutorials on ConceptDraw products. Try it today! Read more
This opportunity flowchart sample shows the steps involved in replacing engine oil process. The opportunity flowcharts are used in business process improvement to identify process steps which might be improved.
"Business process improvement (BPI) is a systematic approach to help an organization optimize its underlying processes to achieve more efficient results. ...
An organization is only as good as its processes. To be able to make the necessary changes in an organization, one needs to understand the key processes of the company. Rummler and Brache suggested a model for running a Process Improvement and Management project (PI&M), containing the following steps:
1. Identify the process to be improved (based on a critical business issue): The identification of key processes can be a formal or informal exercise. The management team might select processes by applying a set of criteria derived from strategic and tactical priorities, or process selection is based on obvious performance gaps. It is important is to select the process(es) which have the greatest impact on a competitive advantage or customer requirement.
2. Develop the objective(s) for the project based on the requirements of the process: The focus might be on quality improvement, productivity, cost, customer service or cycle time. The goal is however always the same; to get the key process under control.
3. Select the members of the cross-functional team: A horizontal (cross-functional) analysis is carried out by a team composed of representatives of all functions involved in the process. While a consultant or in-house staff person can do the job, the quality of the analysis and the commitment to change is far greater with a cross-functional team.
4. Document the current process by creating a flowchart or "organization map": Describe the process regarding the Organizational level, the Process level and the Job/Performer level according to Rummler. Develop a cross-functional process map for the process.
5. Identify "disconnects" in the process: “Disconnections” are everything that inhibit the efficiency and effectiveness of the process. The identification should be categorized into the three levels: The Organizational level, the Process level and the Job/Performer level.
6. Recommend changes (organizational, in the process or in its execution): Categorize and prioritize the main problems and possibilities, evaluate alternative solutions. Develop a cross-functional process map for the recommended process.
7. Establish process and sub-process measures: The process measures should reflect the objectives of the project.
8. Implement the improvements." [Business process improvement. Wikipedia]
The swim lane diagram example "Process flowchart - Replacing engine oil" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Process Flowcharts solution from the Business Processes area of ConceptDraw Solution Park. Read more
Swim lane diagram
Swim lane diagram, yes, terminator, swim lanes, vertical swimlanes, process, no, decision,

How to Draw Business Process Diagrams with RapidDraw Interface

Business Process Modeling Notation (BPMN) is a set of standard symbols that allow you to create a graphical view of a business process. The symbols were developed to help users develop standard, unified structure of processes, and any messages shared between these processes. Read more

Types of Flowcharts

A Flowchart is a graphical representation of process, algorithm, workflow or step-by-step solution of the problem. It shows the steps as boxes of various kinds and connects them by arrows in a defined order depicting a flow. There are twelve main Flowchart types: Basic Flowchart, Business Process Modeling Diagram (BPMN), Cross Functional Flowchart, Data Flow Diagram (DFD), IDEF (Integrated DEFinition) Flowchart, Event-driven Process Chain (EPC) Diagram, Influence Diagram (ID), Swimlane Flowchart, Process Flow Diagram (PFD), Specification and Description Language (SDL) Diagram, Value Stream Mapping, Workflow Diagram. Using the Flowcharts solution from the Diagrams area of ConceptDraw Solution Park you can easy and quickly design a Flowchart of any of these types. This solution offers a lot of special predesigned vector symbols for each of these widely used notations. They will make the drawing process of Flowcharts much easier than ever. Pay also attention for the included collection of ready Flowchart examples, samples and quick-start templates. This is business process improvement tools. If you are looking for MS Visio for your Mac, then you are out of luck, because it hasn't been released yet. However, you can use Visio alternatives that can successfully replace its functions. ConceptDraw PRO is an alternative to MS Visio for Mac that provides powerful features and intuitive user interface for the same. Read more
How to Simplify Flow Charting
How to Simplify Flow Charting

Cause and Effect Analysis

Cause and Effect Analysis - The Seven Management and Planning Tools is a tool for Cause and Effect Analysis that allows users to analyze the root causes for factors that influenced the problem. This diagram is constructed separately for each highly prioritized factor. The Diagram is then used for further formulation of potential actions. Read more
7MP Tools
7MP Tools

Cross Functional Flowchart

ConceptDraw PRO extended with Cross-Functional Flowcharts Solution from the Business Processes Area is the best software for quick and easy designing Cross Functional Flowchart of any complexity. Make sure in it right now! Read more

Influence Diagram

This sample shows the Influence Diagram. It was created in ConceptDraw PRO diagramming and vector drawing software using the Basic Diagramming Solution from the Universal Diagramming area of ConceptDraw Solution Park. Influence diagram represents the directed acyclic graph with three types of nodes and three types of arcs that connect the nodes. Decision node is drawn as a rectangle, Uncertainty node is drawn as an oval, Value node is drawn as an octagon. Read more

Value Stream Mapping for the Lean Office

Value Stream Mapping for the lean office is a tool that uses a flow diagram to document in great detail every step of a manufacturing process. Read more

Process Flow Chart Symbols

Process Flow Chart is a visual diagram which shows the processes and relationships between the major components in a system, and uses for this the special process flow chart symbols: special shapes to represent different types of actions and process steps, lines and arrows to represent relationships and sequence of steps. It often named process flow diagram, it use colored flowchart symbols. It is incredibly convenient to use the ConceptDraw PRO software extended with Flowcharts Solution from the "Diagrams" Area of ConceptDraw Solution Park for designing professional looking Process Flow Charts. Read more

Workflow Diagram

Workflow diagram is a perfect tool to represent visually a repeatable pattern of organizational activity that is powered by resources and to describe in details the transferring of data, documents or tasks during a work process. It effectively explains and documents the process flow that exists and that requires the studying, analyzing and execution. Workflow diagrams help to represent the working processes in a simple visual manner, to follow easy the path of a task in a workflow, to identify the persons responsible for the execution of each stage, to show the accompanied documents and needed resources. All this helps to optimize the workflow and to discover its weak points. Workflow diagrams are mainly designed and used as a part of project documentation, certification process and company policies to comply the standards. To design professionally the Workflow diagrams, use the ConceptDraw PRO software. Enhanced with Workflow Diagrams solution from the Business Processes area, the ConceptDraw PRO it is a powerful workflow diagram maker. Read more