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Block diagram - Gap model of service quality

"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park. Read more
Block diagram
Block diagram, block diagram,

Block Diagram Creator

A block diagram is a diagram of a system in which the principal parts or functions are represented by blocks connected by lines that show the relationships of the blocks. ConceptDraw PRO diagramming and vector drawing software extended with Block Diagrams Solution from the "What is a Diagram" Area is a powerful Block Diagram Creator. Read more

block diagram, function blocks Block Diagrams

Block diagrams solution extends ConceptDraw PRO software with templates, samples and libraries of vector stencils for drawing the block diagrams. Read more
block diagram, function blocks

Process Flowchart

The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw PRO is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw PRO. Business process mapping software with Flowchart Maker ConceptDraw PRO includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw PRO software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools. Read more

Types of Flowcharts

A Flowchart is a graphical representation of process, algorithm, workflow or step-by-step solution of the problem. It shows the steps as boxes of various kinds and connects them by arrows in a defined order depicting a flow. There are twelve main Flowchart types: Basic Flowchart, Business Process Modeling Diagram (BPMN), Cross Functional Flowchart, Data Flow Diagram (DFD), IDEF (Integrated DEFinition) Flowchart, Event-driven Process Chain (EPC) Diagram, Influence Diagram (ID), Swimlane Flowchart, Process Flow Diagram (PFD), Specification and Description Language (SDL) Diagram, Value Stream Mapping, Workflow Diagram. Using the Flowcharts solution from the What is a Diagram area of ConceptDraw Solution Park you can easy and quickly design a Flowchart of any of these types. This solution offers a lot of special predesigned vector symbols for each of these widely used notations. They will make the drawing process of Flowcharts much easier than ever. Pay also attention for the included collection of ready Flowchart examples, samples and quick-start templates. This is business process improvement tools. If you are looking for MS Visio for your Mac, then you are out of luck, because it hasn't been released yet. However, you can use Visio alternatives that can successfully replace its functions. ConceptDraw PRO is an alternative to MS Visio for Mac that provides powerful features and intuitive user interface for the same. Read more

8 Step Problem Solving

Time by time the problems appear in any field of our life and activities, and we can't to escape this. Any problem always has a certain content, the reasons and the circle of involved people. But the main task of any human, any organization, any company that was faced with a problem, is not to get lost and vice versa confidently look for the ways of solving this problem. The first you need to clarify the problem's essence, then to breakdown your problem and set a target. The most responsible step is to identify the cause-effect relationship, because each problem has its own root causes, and their detection will allow qualitatively solve this problem and avoid the similar problems in a future. Then you need to develop the countermeasures to counter the root cause of the problem and to make sure in their effectiveness, that they lead to the desired results. And finally standardize successful processes. This Mind Map designed with help of ConceptDraw MINDMAP software represents step-by-step the 8 steps approach of solving any kind of product or service problems. Read more

Business Processes description with ConceptDraw PRO

Business Processes description with ConceptDraw. Business-processes it allows to describe functional blocks, for example production and marketing. ConceptDraw lets creation of business processes description using IDEF0 and IDEF2 methods. Read more

BPMN 2.0

ConceptDraw PRO diagramming and vector drawing software offers the Business Process Diagram Solution from the Business Processes Area of ConceptDraw Solution Park with powerful tools to help you easy represent the business processes and create the business process diagrams based on BPMN 2.0 standard. Read more

Business Processes

The most worked out and commonly used methodology of business processes description is IDEF methodology. Besides business processes it allows to describe functional blocks, for example production and marketing. ConceptDraw lets creation of business processes description using IDEF0 and IDEF2 methods. Read more
"Business process improvement (BPI) is a systematic approach to help an organization optimize its underlying processes to achieve more efficient results. ...
An organization is only as good as its processes. To be able to make the necessary changes in an organization, one needs to understand the key processes of the company. Rummler and Brache suggested a model for running a Process Improvement and Management project (PI&M), containing the following steps:
1. Identify the process to be improved (based on a critical business issue): The identification of key processes can be a formal or informal exercise. The management team might select processes by applying a set of criteria derived from strategic and tactical priorities, or process selection is based on obvious performance gaps. It is important is to select the process(es) which have the greatest impact on a competitive advantage or customer requirement.
2. Develop the objective(s) for the project based on the requirements of the process: The focus might be on quality improvement, productivity, cost, customer service or cycle time. The goal is however always the same; to get the key process under control.
3. Select the members of the cross-functional team: A horizontal (cross-functional) analysis is carried out by a team composed of representatives of all functions involved in the process. While a consultant or in-house staff person can do the job, the quality of the analysis and the commitment to change is far greater with a cross-functional team.
4. Document the current process by creating a flowchart or "organization map": Describe the process regarding the Organizational level, the Process level and the Job/Performer level according to Rummler. Develop a cross-functional process map for the process.
5. Identify "disconnects" in the process: “Disconnections” are everything that inhibit the efficiency and effectiveness of the process. The identification should be categorized into the three levels: The Organizational level, the Process level and the Job/Performer level.
6. Recommend changes (organizational, in the process or in its execution): Categorize and prioritize the main problems and possibilities, evaluate alternative solutions. Develop a cross-functional process map for the recommended process.
7. Establish process and sub-process measures: The process measures should reflect the objectives of the project.
8. Implement the improvements." [Business process improvement. Wikipedia]
The opportunity flow chart example "Replacing engine oil" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Cross-Functional Flowcharts solution from the Business Processes area of ConceptDraw Solution Park. Read more
Opportunity flowchart
Opportunity flowchart, yes, vertical swimlanes, terminator, process, no, decision,

Types of Flowchart - Overview

When designing a process or an instruction in clear and understandable way, you should consider creating a flowchart. You can avoid spending a lot of time understanding complex concepts as they get clear with different diagrams. The flowcharts are very popular diagram type, they are useful at different fields from the description business processes to the presentation of cooking recipes. Basic Flowchart, Business Process Modeling Diagram, Process Flowchart, Cross Functional Flowchart, Procedure Flowchart, Data Flow Diagram, IDEF Flowchart, SDL Diagram, Workflow Diagram, Document Flowchart, Program Flowchart, Value Stream Map, System Flowchart, Highlight Flowchart, Sales Flowchart are the main types flowchart. The ConceptDraw PRO is one of the professional applications which has great advantages and using which you can create different types of Flowcharts easy and fast. Try to draw an illustrative and comprehensible diagram in ConceptDraw PRO describing the processes instead of writing complex long text and make sure how it is convenient. Visio is expensive, and if you use it in a team environment, these costs are compounded. ConceptDraw PRO is an affordable alternative to Visio and luckily, it comes with a team plan. ConceptDraw PRO can import and export Visio files, so Mac users can collaborate with PC users stuck on Microsoft's software. Read more

Work Order Process Flowchart. Business Process Mapping Examples

The business process is a set of actions or tasks which are undertaken by an organization for production some goods or services, they are then offered for the customers and are ordered by them. Process Flowcharts and Order Process Flowcharts are sufficiently prevalent, well known and actively used in variety of fields of life, business and science. They are constructed using the common standardized symbols, thus are clear and understandable for all. They help effectively represent the processes, determine the order in which the process activities happen, document the order processes, and also effectively analyze the processes with a goal to increase their efficiency. Create your own Process Flowcharts, Order Process Flowcharts, Cross-Functional Flow Charts representing the order processing steps using powerful drawing tools of ConceptDraw PRO software and variety of predesigned vector objects from the libraries of Business Process Mapping Solution from Business Processes area of ConceptDraw Solution Park. Read more

BPR Diagram. Business Process Reengineering Example

This sample was created in ConceptDraw PRO diagramming and vector drawing software using the Business Process Diagram Solution from the Business Processes area of ConceptDraw Solution Park. The Business Process Solution is based on the standard BPMN 2.0 and includes the set of libraries of ready-to-use objects. Read more

SWOT Analysis

The success of the company depends on how successfully it is able to react on different outside influences. When analyzing the external situation, it is necessary to identify the factors most significant on a specified period of time. An interrelated consideration of these factors with the company's possibilities allows to solve effectively appearing problems. One of the most common methods of assessment together internal and external factors influencing the company's development is a SWOT analysis. SWOT analysis (acronym composed of the first letters of the words: strength, weakness, opportunities, threats) is one of the most common and effective types of analysis in marketing and marketing researches. It allows to identify and structure the strengths and weaknesses of an enterprise, as well as potential opportunities and threats of the market, to make conclusion in which direction a given organization needs to develop its business and to formulate the organization's strategy. Use the ConceptDraw MINDMAP software and offered SWOT analysis templates for easy holding SWOT analysis for your company. This Mind Map displays the SWOT analysis for a company and variety of performance measures that influence its work. Read more

Business Process Reengineering. Business Process Example

This sample shows the Business Process Reengineering Diagram, displays the Continuous Improvement Process (CIP) directed at the permanent improvement of the processes. This sample can be used in business process management, quality management, project management and program management. Read more