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Block diagram - Gap model of service quality

"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park. Read more
Block diagram
Block diagram, block diagram,

Taxi Service Data Flow Diagram DFD Example

This sample shows the Data Flow Diagram of the Taxi Service and interactions between the Clients, Operators and Divers, as well as Orders and Reports databases. Read more

Process Flowchart

The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw PRO is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw PRO. Business process mapping software with Flowchart Maker ConceptDraw PRO includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw PRO software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools. Read more

Active Directory Diagram

Active Directory (AD) is a directory management service introduced by Microsoft Corporation for Windows domain networks. This service uses the Lightweight Directory Access Protocol (LDAP) and provides quick access to the included information about large structural units such as domains, organizational units, sites, and also about simple objects, such as users names with detailed information about them - contacts information, access rights, etc. Active Directory Diagram is a representation of the network structure in clear graphical format. It is a scheme of correlations of service components with preset degree of detailed elaboration. Active Directory Diagram makes the work of network administrators with Active Directory network structure more easy and convenient, allows plan and service the network quicker and more qualitatively. The help of ConceptDraw PRO software extended with Active Directory Diagrams solution from the Computer and Networks area is indispensable for easily and quickly creation the highly detailed Active Directory Diagrams. Read more

How To create Diagrams for Amazon Web Services architecture

Want to create Diagrams for Amazon Web Services architecture? ConceptDraw Solution Park with AWS architecture Solution will help you! Read more
"Causes in the diagram are often categorized, such as to ...
The 5 Ss (used in service industry):
(1) Samples;
(2) Scheme;
(3) Synchronous;
(4) Skin;
(5) Search." [Ishikawa diagram. Wikipedia]
This service 4 Ss Ishikawa diagram (cause and effect diagram) template is included in the Fishbone Diagram solution from the Management area of ConceptDraw Solution Park. Read more
4Ss fishbone diagram
4Ss fishbone diagram, effect, cause, category,

Workflow Process Example

One of the most popular option helps to draw diagrams faster is pre-designed set of examples related to each kind of diagram. ConceptDraw PRO software extended with the Workflow Diagrams solution delivers a complete set of workflow process examples helps you to start making your own workflow faster. Read more

UML Use Case Diagram Example - Taxi Service

UML Use Case Diagram Taxi Service - This sample was created in ConceptDraw PRO diagramming and vector drawing software using the UML Use Case Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park. This sample shows the work of the taxi service and is used by taxi stations, by airports, in the tourism field and delivery service. Read more

Workflow Diagram Software

ConceptDraw PRO is workflow diagram software enhanced by numerous extentions from ConceptDraw Solution Park. It inludes many professional workflow diagrams, examples and ready to use workflow diagram and workflow symbols. Workflow symbol collections include symbols for Processes, Planning, Scheduling, Flow Control, In-Transit Process Visibility. The best workflow diagram software you may find is ConceptDraw PRO. ConceptDraw PRO is world-known diagramming software that works for both Windows and Mac OS X platforms. The software contains complete set of features allows to draw diagrams faster. ConceptDraw PRO extended with the Workflow Diagram solution provides additional libraries, templates and samples for drawing professional workflow diagrams. Read more
"The dichotomy between physical goods and intangible services is an oversimplification; these are not discrete categories. Most business theorists see a continuum with pure service at one endpoint and pure commodity goods at the other endpoint. Most products fall between these two extremes. Goods are normally structural and can be transferred in an instant while services are delivered over a period of time. Goods can be returned while a service once delivered cannot. Goods are not always tangible and may be virtual." [Goods and services. Wikipedia]
The example "Service-goods continuum diagram" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Marketing Diagrams solution from the Marketing area of ConceptDraw Solution Park. Read more
Service-goods continuum
Service-goods continuum, service-goods continuum,

How To Create a Workflow Diagram

A workflow diagram is less general notation than a process flow diagram. Workflow as a term can apply to organizational process which involves people, resources, documents, sort of data, for instance; whereas a process is general collection of steps occuring in any sort of activity. That is why process flow diagram can be used as workflow diagram to describe business process, data flow or department interactions. The fastest way to create a workflow diagram is using pre-designed workflow template. ConceptDraw PRO with the Workflow Diagrams solution delivers rich set of workflow diagram templates you may start from. Read more
"A business process or business method is a collection of related, structured activities or tasks that produce a specific service or product (serve a particular goal) for a particular customer or customers. It often can be visualized with a flowchart as a sequence of activities with interleaving decision points or with a Process Matrix as a sequence of activities with relevance rules based on data in the process. ...
There are three types of business processes:
(1) Management processes, the processes that govern the operation of a system. Typical management processes include "corporate governance" and "strategic management".
(2) Operational processes, processes that constitute the core business and create the primary value stream. Typical operational processes are purchasing, manufacturing, advertising and marketing, and sales.
(3) Supporting processes, which support the core processes. Examples include accounting, recruitment, call center, technical support. ...
The ... improvement areas are equally applicable to policies, processes and detailed procedures (sub-processes/tasks). There is a cascading effect of improvements made at a higher level on those made at a lower level.
For instance, if a recommendation to replace a given policy with a better one is made with proper justification and accepted in principle by business process owners, then corresponding changes in the consequent processes and procedures will follow naturally in order to enable implementation of the policies" [Business process. Wikipedia]
The BPMN 1.2 (Business Process Model and Notation) diagram example "Taxi service order procedure" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Business Process Diagram solution from the Business Processes area of ConceptDraw Solution Park. Read more
Taxi service order procedure - BPMN 1.2 diagram
Taxi service order procedure - BPMN 1.2 diagram, urgent, task, start, order, gateway, event,

Diagramming tool - Amazon Web Services and Cloud Computing Diagrams

The AWS Architecture Diagrams solution includes icons, sample and templates for several Amazon Web Services products and resources, to be used when creating architecture diagrams. The icons are designed to be simple so that you can easily incorporate them in your diagrams and put them in your whitepapers, presentations, datasheets, posters or any technical material you like. Read more

Cloud Computing Architecture Diagrams

For documenting the Cloud Computing Architecture with a goal to facilitate the communication between stakeholders are successfully used the Cloud Computing Architecture diagrams. It is convenient and easy to draw various Cloud Computing Architecture diagrams in ConceptDraw PRO software with help of tools of the Cloud Computing Diagrams Solution from the Computer and Networks Area of ConceptDraw Solution Park. Read more
"Causes in the diagram are often categorized, such as to ...
The 7 Ps (used in marketing industry):
(1) Product/Service;
(2) Price;
(3) Place;
(4) Promotion;
(5) People/personnel;
(6) Positioning;
(7) Packaging. " [Ishikawa diagram. Wikipedia]
This 8 Ps Ishikawa diagram (service cause and effect diagram) template is included in the Fishbone Diagram solution from the Management area of ConceptDraw Solution Park. Read more
8Ps fishbone diagram
8Ps fishbone diagram, effect, cause, category,