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Trouble ticket system - BPMN 2.0 diagram

"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The BPMN 2.0 (Business Process Model and Notation) diagram example "Trouble ticket system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Business Process Diagram solution from the Business Processes area of ConceptDraw Solution Park. Read more
BPMN 2.0 diagram
BPMN 2.0 diagram, user, task, service, send, script, none, end, message, exclusive gateway,

BPMN standard, Business Process Diagram, BPMN, Business Process Business Process Diagrams

The Business Process Diagram Solution extends ConceptDraw PRO v10 BPMN software with its RapidDraw interface, templates, samples, and libraries based on the BPMN 1.2 and BPMN 2.0 standards. This powerful solution permits you to visualize easily both simple and complex processes, as well as design business models. The Business Process Diagram solution allows one to quickly develop and document in detail any business processes at any stage of a project’s planning and implementation. Read more
BPMN standard, Business Process Diagram, BPMN, Business Process

Process Flowchart

The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw PRO is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw PRO. Business process mapping software with Flowchart Maker ConceptDraw PRO includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw PRO software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools. Read more

Basic Flowchart Symbols and Meaning

Flowcharts are the best for visually representation the business processes and the flow of a custom-order process through various departments within an organization. ConceptDraw PRO diagramming and vector drawing software extended with Flowcharts solution offers the full set of predesigned basic flowchart symbols which are gathered at two libraries: Flowchart and Flowcharts Rapid Draw. Among them are: process, terminator, decision, data, document, display, manual loop, and many other specific symbols. The meaning for each symbol offered by ConceptDraw gives the presentation about their proposed use in professional Flowcharts for business and technical processes, software algorithms, well-developed structures of web sites, Workflow diagrams, Process flow diagram and correlation in developing on-line instructional projects or business process system. Use of ready flow chart symbols in diagrams is incredibly useful - you need simply drag desired from the libraries to your document and arrange them in required order. There are a few serious alternatives to Visio for Mac, one of them is ConceptDraw PRO. It is one of the main contender with the most similar features and capabilities. Read more
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How to Create an AWS Architecture Diagram

Displaying an Amazon Web Service (AWS) cloud actually requires large amounts of attention to detail. Every element of technology has to be addressed: software, middle ware, transaction processing, scaling, data storage; the complete list is staggering. Using the ConceptDraw AWS Architecture Diagrams solution makes much easier the work on documenting the Amazon Web Service architecture. The ConceptDraw AWS Architecture Diagrams solution includes icons, sample and templates for some Amazon Web Services products and resources, to be used when buiding architecture diagrams. The icons are simple so that user can easily incorporate them in his drawings. AWS Architecture Diagrams can be used in presentations, datasheets, or any other technical visualizations. Read more
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How to Add a Business Process Diagram to a MS Word Document Using ConceptDraw PRO

ConceptDraw PRO allows you to easily create business process diagrams and then add them to a MS Word document. Read more

Flow chart Example. Warehouse Flowchart

Warehouse Flowcharts are various diagrams that describe the warehousing and inventory management processes on the warehouses. Typical purposes of Warehouse Flowcharts are evaluating warehouse performance, measuring efficiency of customer service and organizational performance. This type of Workflow diagrams can be used for identifying any disconnection between business activities and business objectives. They are effectively used by warehouse-related people and organizations, manufacturers, wholesalers, exporters, importers, transporters, and others. Standard Warehousing process flow diagram and standard Workflow diagram are used for process identification for further evaluating effectiveness and profitability of overall business process. Use the ConceptDraw PRO vector graphic software extended with Flowcharts solution to design your own professional-looking Workflow diagrams and Flowcharts of any types, including the Warehouse flowchart, Process flow diagrams which depict in details all steps of Warehouse packages flow. Microsoft Visio, designed for Windows users, can’t be opened directly on Mac. But fortunately, there are several Visio alternatives for Mac which will help Mac users to work Visio files. With ConceptDraw PRO, you may open, edit and save files in Visio format. Read more

business process, business process flow Business Processes Area

Solutions of Business Processes area extend ConceptDraw PRO software with samples, templates and vector stencils libraries for drawing business process diagrams and flowcharts for business process management. Read more
business process, business process flow

Workflow Diagram Software

ConceptDraw PRO is workflow diagram software enhanced by numerous extentions from ConceptDraw Solution Park. It inludes many professional workflow diagrams, examples and ready to use workflow diagram and workflow symbols. Workflow symbol collections include symbols for Processes, Planning, Scheduling, Flow Control, In-Transit Process Visibility. The best workflow diagram software you may find is ConceptDraw PRO. ConceptDraw PRO is world-known diagramming software that works for both Windows and Mac OS X platforms. The software contains complete set of features allows to draw diagrams faster. ConceptDraw PRO extended with the Workflow Diagram solution provides additional libraries, templates and samples for drawing professional workflow diagrams. Read more

business processes, business management, plan projects Business Package for Management

Package intended for professional who designing and documenting business processes, preparing business reports, plan projects and manage projects, manage organizational changes, prepare operational instructions, supervising specific department of an organization, workout customer service processes and prepare trainings for customer service personal, carry out a variety of duties to organize business workflow. Read more
business processes, business management, plan projects

Work Order Process Flowchart. Business Process Mapping Examples

The business process is a set of actions or tasks which are undertaken by an organization for production some goods or services, they are then offered for the customers and are ordered by them. Process Flowcharts and Order Process Flowcharts are sufficiently prevalent, well known and actively used in variety of fields of life, business and science. They are constructed using the common standardized symbols, thus are clear and understandable for all. They help effectively represent the processes, determine the order in which the process activities happen, document the order processes, and also effectively analyze the processes with a goal to increase their efficiency. Create your own Process Flowcharts, Order Process Flowcharts, Cross-Functional Flow Charts representing the order processing steps using powerful drawing tools of ConceptDraw PRO software and variety of predesigned vector objects from the libraries of Business Process Mapping Solution from Business Processes area of ConceptDraw Solution Park. Read more
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How To Create a Prioritization Matrix

Making the prioritization matrix is helpful when all cannot be done at the same time. Prioritization matrix diagram shows the relationships between factors and this helps , to prioritize tasks and resources. This helps you to narrow down variants. By selecting and weighing options you can quickly determine the best choices and direct team to the best destinations. Prioritization matrix helps to identify a best way of implementing the most priority tasks. It is helpful in a case when you have limited resources. ConceptDraw solution for management and planning compiled from the Seven Management and Planning Tools, provides the ability to quickly build Prioritization Matrix diagrams for your project using special template. Read more
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How To Create a PERT Chart

Project Evaluation and Review Technique (PERT) is a method of project tasks evaluation and analysis. PERT - is a method of analyzing the tasks required to complete the project. It includes analysis of the time required to complete each task, as well as the determination of the time required to carry out the whole project. PERT was developed to facilitate the planning of huge and complex projects. PERT is used for very large, complex, and non-standard projects. Technology implies the presence of uncertainty, making it possible to develop a schedule of the project without a precise information on details and time required for all of its components. The most popular part of PERT is a method of the critical path, based on the construction of the network schedule (PERT network diagram). ConceptDraw Office delivers you the best way to create PERT chart for your project using compatibility between ConceptDraw PROJECT and ConceptDraw PRO. Read more
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How To Create a MS Visio Workflow Diagram Using ConceptDraw PRO

A workflow diagram shows a working process as a set of related events that follow each other in a particular order.They are usually created as flowcharts, with shapes that represent steps in the process connected by arrows that indicate the next step. Making a business process diagram involves many elements that can be managed using ConceptDraw PRO. The ability to design workflow diagrams is delivered by the Workflow Diagrams solution. ConceptDraw PRO allows you to easily create workflow diagrams and then make a MS Visio file from your diagrams. Using ConceptDraw PRO, you can export your workflow diagrams to MS Visio VSDX and VDX files. Read more
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How to Create a VSM Diagram Using ConceptDraw Value Stream Mapping Solution

Value Stream Mapping is a Lean Manufacturing tool that uses a flow diagram to document in great detail every step of a manufacturing process. This graphical representation of a process is a powerful tool that helps in the diagnosis of process efficiency and allows companies to develop improved processes. Many lean practitioners use Value Stream Mapping as a fundamental tool to identify waste, cut process cycle times, and implement process improvement. Many organizations use value stream mapping as a key portion of their lean efforts. Value Stream Maps are used to analyze and design the flow of materials and information required to bring a product or service to a consumer. You can create a Value Stream Mapping flowchart using ConceptDraw PRO tools. Read more