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Design elements - IVR blocks

The vector stencils library "IVR blocks" contains 17 interactive voice response (IVR) menu block and button icons. Use it to design your IVR diagrams with ConceptDraw PRO diagramming and vector drawing software.
"In computing and telecommunications, a menu or menu bar is graphical control element. It is a list of options or commands presented to an operator by a computer or communications system." [Menu (computing). Wikipedia]
"In computing, the term button (sometimes known as a command button or push button) refers to any graphical control element that provides the user a simple way to trigger an event, like searching for a query at a search engine, or to interact with dialog boxes, like confirming an action." [Button (computing). Wikipedia]
The IVR diagram symbols example "Design elements - IVR " is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
Interactive voice response icons
Interactive voice response icons, menu block, buttons, menu block, button, menu block, main menu block, button,
This interactive voice response (IVR) diagram sample depicts the architecture of IVR systems. It was designed on the base of the Wikimedia Commons file: IVR-Systemarchitektur.png. [commons.wikimedia.org/wiki/File:IVR-Systemarchitektur.png]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/licenses/by-sa/3.0/deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR systems architecture" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, phone, performance monitoring, note, microphone, megaphone, headphones, ethernet port, drawing shapes, desktop phone, computer file, cloud network, LAN servers, 4 rackmount servers,
This interactive voice response (IVR) diagram sample illustrates the IVR services.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. ...
Voice-Activated Dialing
... (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. ...
Entertainment and information.
Some of the largest installed IVR platforms are used for televoting on television game shows, ... which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload. ...
Anonymous access.
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. ...
Clinical trials.
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. ... Applications include patient randomization and drug supply management. ...
Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions...
Other common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
Banking - balance, payments, transfers, transaction history;
Retail & Entertainment - orders, bookings, credit & debit card payments;
Utilities - meter readings; account look-up, history and balance, payment, consumption history;
Travel — ticket booking, flight information, check-in;
Weather forecasts, water, road and ice conditions" [Interactive voice response. Wikipedia]
The IVR diagram example "IVR services" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, web traffic, shopping bag, settings, send message, phone keypad, office building, money, mobile provider, mobile call, message, menu block, button, lock, info, dictaphone, voicemail, database, customer male, building, GIS,
This IVR diagram sample illustrates how ENUM works by giving an example: Subscriber A sets out to call Subscriber B:
1. The User Agent of an ENUM-enabled subscriber terminal device, or a PBX, or a Gateway, translates the request for the number +34 98 765 4321 in accordance with the rule described in RFC 3761 into the ENUM domain 1.2.3.4.5.6.7.8.9.4.3.e164.arpa.
2. A request is sent to the Domain Name System (DNS) asking it to look up the ENUM domain 1.2.3.4.5.6.7.8.9.4.3.e164.arpa.
3. The query returns a result in the form of so called Naming Authority Pointer Resource NAPTR records, as per RFC 3403. In the example above, the response is an address that can be reached in the Internet using the VoIP protocol, SIP per RFC 3261.
4. The terminal application now sets up a communication link, and the call is routed via the Internet.
This IVR diagram sample was designed on the base of the Wikimedia Commons file: Ejemplo ENUM.jpg. [commons.wikimedia.org/wiki/File:Ejemplo_ENUM.jpg]
"Being able to dial telephone numbers the way customers have come to expect is considered crucial for the convergence of classic telephone service (PSTN) and Internet telephony (Voice over IP, VoIP), and for the development of new IP multimedia services. The problem of a single universal personal identifier for multiple communication services can be solved with different approaches. One simple approach is the Electronic Number Mapping System (ENUM), developed by the IETF, using existing E.164 telephone numbers, protocols and infrastructure to indirectly access different services available under a single personal identifier. ENUM also permits connecting the IP world to the telephone system in a seamless manner." [Telephone number mapping. Wikipedia]
The IVR diagram example "Example ENUM" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, phone ringing, info, database, customer male, cloud, 5 rackmount servers,
This interactive voice response (IVR) diagram sample shows the Scheme of VoIP call with SIM box and gateway. It was designed on the base of the Wikimedia Commons file: Scheme of VoIP call with Sim box.png. [commons.wikimedia.org/wiki/File:Scheme_of_VoIP_call_with_Sim_box.png]
This file is licensed under the Creative Commons Attribution-Share Alike 4.0 International license. [creativecommons.org/licenses/by-sa/4.0/deed.en]
"A SIM box (also called a SIM bank) is device used as part of a VoIP gateway installation. It contains a number of SIM cards, which are linked to the gateway but housed and stored separately from it. A SIM box can have SIM cards of different mobile operators installed, permitting it to operate with several GSM gateways located in different places." [SIM box. Wikipedia]
The IVR diagram example "VoIP call with SIM box and gateway" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, touchscreen, monitor, education diagram, stadium, drawing shapes, data center, WiFi router, SIM card,
This interactive voice response (IVR) diagram sample illustrates how ENUM call forwarding can be achieved. It was designed on the base of the Wikimedia Commons file: Call Forwarding with ENUM.jpg. [commons.wikimedia.org/wiki/File:Call_Forwarding_with_ENUM.jpg]
"Telephone number mapping is a system of unifying the international telephone number system of the public switched telephone network with the Internet addressing and identification name spaces. Internationally, telephone numbers are systematically organized by the E.164 standard, while the Internet uses the Domain Name System (DNS) for linking domain names to IP addresses and other resource information. Telephone number mapping systems provide facilities to determine applicable Internet communications servers responsible for servicing a given telephone number using DNS queries.
The most prominent facility for telephone number mapping is the E.164 Number Mapping (ENUM) standard. It uses special DNS record types to translate a telephone number into a Uniform Resource Identifier (URI) or IP address that can be used in Internet communications." [Telephone number mapping. Wikipedia]
The IVR diagram example "Call Forwarding with ENUM" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, web, telephone ringing, smartphone, database, customer female, PC, Arc text, 5 rackmount servers,
The vector stencils library "IVR computer" contains 27 interactive voice response (IVR) computer icons. Use it to design your IVR diagrams with ConceptDraw PRO diagramming and vector drawing software.
"In computing, an icon is a pictogram displayed on a computer screen in order to help the user navigate a computer system or mobile device. ...
Some common computer icons are taken from the broader field of standardized icons used across a wide range of electrical equipment. Examples of these are the power symbol and the USB icon, which are found on a wide variety of electronic devices. ...
A second type of hyperlink icon represents objects common in a physical office space and desktop environment. It includes the basic icons used for a file, file folder, trashcan, inbox, together with the spatial real estate of the screen, i.e. the electronic desktop." [Icon (computing). Wikipedia]
The IVR diagram symbols example "Design elements - IVR computer" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
Interactive voice response icons
Interactive voice response icons, unlock, touchscreen, settings, server, remove server, notebook, monitor, mini tower case, locked laptop, lock, laptop, keyboard, headset, headphones, floppy disk, email, education diagram, stadium, e-Mail, desktop computer, data restore, data exchange, computer file, all-in-one desktop computer, add server, access denied, PC, LCD monitor, CPU,
The vector stencils library "IVR phones" contains 24 interactive voice response (IVR) telephone icons. Use it to design your IVR diagrams with ConceptDraw PRO diagramming and vector drawing software.
"Telephony is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties." [Telephony. Wikipedia]
The IVR diagram symbols example "Design elements - IVR phones" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
Interactive voice response icons
Interactive voice response icons, volume control, turn off phone, turn off microphone, telephone ringing, telephone, rotary dial phone, reject call, phone ringing, phone message, phone keypad, phone help, phone call, phone bug, phone, outgoing call, microphone, message, incoming call, fax, end call, dictaphone, desktop phone, IP phone, 24/7,
The vector stencils library "IVR business" contains 28 interactive voice response (IVR) business icons. Use the business clip art to design your IVR diagrams with ConceptDraw PRO diagramming and vector drawing software.
"Clip art, in the graphic arts, is pre-made images used to illustrate any medium. ... most clip art today is created, distributed, and used in an electronic form." [Clip art. Wikipedia]
The IVR diagram symbols example "Design elements - IVR business" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
Interactive voice response icons
Interactive voice response icons, urgent letter, task list, storage cabinet, shopping bag, send message, send mail, security camera, quality, plane, opened letter, office building, note, money, megaphone, line graph, letter, info, idea, delivery, contract, clock, time, card index, calendar, bullhorn, building, briefcase, badge, archive,
The vector stencils library "IVR mobile" contains 36 interactive voice response (IVR) mobile and telecommunication icons. Use it to design your IVR diagrams with ConceptDraw PRO diagramming and vector drawing software.
"Mobile telephony is the provision of telephone services to phones which may move around freely rather than stay fixed in one location. Mobile phones connect to a terrestrial cellular network of base stations (cell sites), whereas satellite phones connect to orbiting satellites. Both networks are interconnected to the public switched telephone network (PSTN) to allow any phone in the world to be dialed." [Mobile telephony. Wikipedia]
The IVR diagram symbols example "Design elements - IVR mobile" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
Interactive voice response icons
Interactive voice response icons, weak signal, touchscreen phone, tablet, strong signal, smartphone in WLAN, smartphone, satellite phone, power, no signal, mobile tower, mobile provider, mobile phone, mobile payment, mobile internet, mobile email, mobile data monitoring, mobile data exchange, mobile contacts, mobile charger, mobile call, iPhone, iPad, home satellite internet, cell phone ringing, big screen mobile, battery discharged, battery charging, battery charge, battery, Windows, SMS, SIM card, Ebook reader, BlackBerry, Apple, Android,