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Network Diagram Software IVR Services

Network Diagram Software IVR Services

Interactive Voice Response (IVR) Services Read more
This interactive voice response (IVR) diagram sample illustrates the IVR services.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. ...
Voice-Activated Dialing
... (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. ...
Entertainment and information.
Some of the largest installed IVR platforms are used for televoting on television game shows, ... which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload. ...
Anonymous access.
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. ...
Clinical trials.
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. ... Applications include patient randomization and drug supply management. ...
Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions...
Other common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
Banking - balance, payments, transfers, transaction history;
Retail & Entertainment - orders, bookings, credit & debit card payments;
Utilities - meter readings; account look-up, history and balance, payment, consumption history;
Travel — ticket booking, flight information, check-in;
Weather forecasts, water, road and ice conditions" [Interactive voice response. Wikipedia]
The IVR diagram example "IVR services" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
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Interactive Voice Response Network Diagram

ConceptDraw solution Computer and Networks provides Interactive Voice Response samples, templates and library of 35 vector stencils for drawing the IVR network diagrams. Use ConceptDraw PRO diagramming and vector drawing software enhanced with solution Computer and Networks to visualize the logical and physical structure of IVR systems for inbound and outbound call centers and voice mail systems. Read more

interactive voice response system, IVR Interactive Voice Response Diagrams

Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs. Read more
interactive voice response system, IVR

IVR Systems

ConceptDraw PRO extended with Interactive Voice Response Diagrams Solution from the Computer and Networks Area enables to make quick and effective drawing the IVR diagrams describing the IVR systems of any complexity quick and effective. Read more

What is IVR?

What is IVR? The Interactive voice response (IVR) is a popular and widely used technology which allows a computer to detect voice and keypad inputs, so it makes possible the interactions between computer and humans through the use of voice and dual-tone multi-frequency (DTMF) signals. For illustrating the logical and physical structure of IVR systems are used the IVR diagrams. ConceptDraw PRO software extended with Interactive Voice Response Diagrams solution allows you to make the IVR Diagrams quickly and easily. Read more

IVR Network Diagram

Interactive Voice Response (IVR) Network Diagram Read more

Design Element: IVR for Network Diagrams

ConceptDraw PRO is perfect for software designers and software developers who need to draw IVR Network Diagrams. Read more

IVR

ConceptDraw PRO is a powerful diagramming and vector drawing software. Now, supplied with Interactive Voice Response Diagrams solution from the Computer and Networks area, ConceptDraw PRO became ideal for construction the IVR diagrams. Read more
HelpDesk

How to Create an Interactive Voice Response (IVR) Diagram in ConceptDraw PRO

Interactive Voice Response (IVR) Diagram is used to create and conduct the Interactive Voice Response systems for call-centers and voice mail services. IVR diagrams intended to visualize the logical and physical structure of Interactive voice response systems. ConceptDraw solution for Interactive Voice Response (IVR) Diagram allows you to create and communicate the Interactive Voice Response diagram of any complexity. Interactive Voice Response (IVR) System is a telecommunication technology that enables a computer to automatically process voice and touch phone signals. IVR systems allows users to interact through a computer with various service systems, available by telephone. The objective of IVR system is to reduce customer service costs by delivering self service to customers and guiding them to the information that they look for. Read more

Interactive voice response (IVR) networks. Computer and Network Examples

Interactive Voice Response (IVR) is a system of the prerecorded voice messages that allows a computer to interact with humans. IVR performs the function of the routing calls within a call center, using the information entered by the customer on the phone keypad in the touchtone mode. This example was created in ConceptDraw PRO using the Computer and Networks Area of ConceptDraw Solution Park and show the Interactive Voice Response (IVR) network. Read more

Network Configuration

Network configuration is a method of connecting computers among themselves, also known as a network topology. Three main types of connections are the most commonly used: Bus, Ring, Star. Before network design and purchase of necessary network equipment, it is necessary to consider all details, carefully examine the conditions, in which a given network will be exploited and certainly to draw a diagram of future network with all its parameters. The scheme can be designed manually on a paper, but it is better to apply a special software, such as ConceptDraw PRO diagramming and vector drawing software supplied with Computer Network Diagrams solution. Use of predesigned network icons from the libraries of Computer Network Diagrams solution, also built-in templates, samples and examples, is helpful to develop and represent network architecture, topology and design, and to make with ease professional-looking Network configuration diagrams and Network topology diagrams for LANs and WANs, to design Wired and Wireless computer communication networks, Mobile and Vehicle nets, IVR systems, etc. Read more

Voice Actors

ConceptDraw PRO extended with Interactive Voice Response Diagrams Solution is a powerful software which provides a set of helpful tools for designing IVR and VoIP diagrams and visual representing the voice actors on them. Read more

Network Glossary Definition

The network glossary contains a complete list of network, computer-related and technical terms in alphabetic order, explanations and definitions for them, among them there are words well known for you and also specific, rare-used, uncommon or newly introduced terms. This specialized glossary, also known as a vocabulary, is the best in its field and covers in details the various aspects of computer network technologies. This glossary was developed by specialists using the practical experience and many useful sources to help the ConceptDraw users in their work, you can read and learn it from the screen on-line or print, it can be also used as a perfect educational guide or tutorial. ConceptDraw PRO software extended with Computer and Networks solution is easy to draw various types of Network diagrams, Network topology diagrams, Computer networking schematics, Network maps, Cisco network topology, Computer network architecture, Wireless networks, Vehicular networks, Rack diagrams, Logical, Physical, Cable networks, etc. Desktop ConceptDraw PRO Software is a good Visio for Mac Os X replacement. It gives you rich productivity and quality of the produced diagrams. Read more
This interactive voice response (IVR) flowchart sample shows the store reporting process flow.
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR diagram example "Store reporting flowchart" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
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