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IVR services

This interactive voice response (IVR) diagram sample illustrates the IVR services.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. ...
Voice-Activated Dialing
... (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. ...
Entertainment and information.
Some of the largest installed IVR platforms are used for televoting on television game shows, ... which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload. ...
Anonymous access.
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. ...
Clinical trials.
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. ... Applications include patient randomization and drug supply management. ...
Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions...
Other common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
Banking - balance, payments, transfers, transaction history;
Retail & Entertainment - orders, bookings, credit & debit card payments;
Utilities - meter readings; account look-up, history and balance, payment, consumption history;
Travel — ticket booking, flight information, check-in;
Weather forecasts, water, road and ice conditions" [Interactive voice response. Wikipedia]
The IVR diagram example "IVR services" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, web traffic, shopping bag, settings, send message, phone keypad, office building, money, mobile provider, mobile call, message, menu block, button, lock, info, dictaphone, voicemail, database, customer male, building, GIS,
The vector stencils library "IVR mobile" contains 36 interactive voice response (IVR) mobile and telecommunication icons. Use it to design your IVR diagrams with ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "IVR mobile" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
Android
Android, Android,
Apple
Apple, Apple,
Battery
Battery, battery,
Battery charge
Battery charge, battery charge,
Battery charging
Battery charging, battery charging,
Battery discharged
Battery discharged, battery discharged,
Big screen mobile
Big screen mobile, big screen mobile,
BlackBerry
BlackBerry, BlackBerry,
Cell phone ringing
Cell phone ringing, cell phone ringing,
Ebook reader
Ebook reader, Ebook reader,
Home satellite internet
Home satellite internet, home satellite internet,
iPad
iPad, iPad,
iPhone
iPhone, iPhone,
Mobile data exchange
Mobile data exchange, mobile data exchange,
Mobile data monitoring
Mobile data monitoring, mobile data monitoring,
Mobile call
Mobile call, mobile call,
Mobile charger
Mobile charger, mobile charger,
Mobile contacts
Mobile contacts, mobile contacts,
Mobile email
Mobile email, mobile email,
Mobile Internet
Mobile Internet, mobile internet,
Mobile payment
Mobile payment, mobile payment,
Mobile phone
Mobile phone, mobile phone,
Mobile provider
Mobile provider, mobile provider,
Mobile tower
Mobile tower, mobile tower,
No signal
No signal, no signal,
Power
Power, power,
Satellite phone
Satellite phone, satellite phone,
SIM card
SIM card, SIM card,
Smartphone
Smartphone, smartphone,
Smartphone in WLAN
Smartphone in WLAN, smartphone in WLAN,
SMS
SMS, SMS,
Strong signal
Strong signal, strong signal,
Tablet
Tablet, tablet,
Touchscreen phone
Touchscreen phone, touchscreen phone,
Weak signal
Weak signal, weak signal,
Windows
Windows, Windows,
This IVR diagram example depicts the IVR balance recharge.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. Companies also use IVR services to extend their business hours to 24/7 operation. The use of IVR and voice automation allows callers' queries to be resolved without the need for queueing and incurring the cost of a live agent. If callers do not find the information they need or require further assistance, their calls are often transferred to an agent. This makes for a more efficient system in which agents have more time to deal with complex interactions. The agents do not deal with basic inquiries that require yes/no responses or obtaining customer details. ...
Other common IVR services include:
(1) Mobile — Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
(2) Banking — balance, payments, transfers, transaction history;
(3) Retail & Entertainment — orders, bookings, credit & debit card payments;
(4) Utilities — meter readings; account look-up, history and balance, payment, consumption history;
(5) Travel — ticket booking, flight information, check-in;
(6) Weather forecasts, water, road and ice conditions." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR balance recharge" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, menu block, button, main menu block,
The vector stencils library "IVR mobile" contains 36 interactive voice response (IVR) mobile and telecommunication icons. Use it to design your IVR diagrams with ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "IVR mobile" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
Android
Android, Android,
Apple
Apple, Apple,
Battery
Battery, battery,
Battery charge
Battery charge, battery charge,
Battery charging
Battery charging, battery charging,
Battery discharged
Battery discharged, battery discharged,
Big screen mobile
Big screen mobile, big screen mobile,
BlackBerry
BlackBerry, BlackBerry,
Cell phone ringing
Cell phone ringing, cell phone ringing,
Ebook reader
Ebook reader, Ebook reader,
Home satellite internet
Home satellite internet, home satellite internet,
iPad
iPad, iPad,
iPhone
iPhone, iPhone,
Mobile data exchange
Mobile data exchange, mobile data exchange,
Mobile data monitoring
Mobile data monitoring, mobile data monitoring,
Mobile call
Mobile call, mobile call,
Mobile charger
Mobile charger, mobile charger,
Mobile contacts
Mobile contacts, mobile contacts,
Mobile email
Mobile email, mobile email,
Mobile Internet
Mobile Internet, mobile internet,
Mobile payment
Mobile payment, mobile payment,
Mobile phone
Mobile phone, mobile phone,
Mobile provider
Mobile provider, mobile provider,
Mobile tower
Mobile tower, mobile tower,
No signal
No signal, no signal,
Power
Power, power,
Satellite phone
Satellite phone, satellite phone,
SIM card
SIM card, SIM card,
Smartphone
Smartphone, smartphone,
Smartphone in WLAN
Smartphone in WLAN, smartphone in WLAN,
SMS
SMS, SMS,
Strong signal
Strong signal, strong signal,
Tablet
Tablet, tablet,
Touchscreen phone
Touchscreen phone, touchscreen phone,
Weak signal
Weak signal, weak signal,
Windows
Windows, Windows,
This payment process flowchart example was created on the base of the diagram of payment process using Global Payment Processing Services from the U.S. Securities and Exchange Commission website.
"Global Payment Processing Services. CyberSource Advanced enables merchants to accept payments made by all major credit and debit cards including American Express®, Discover®, Diners Club International®, JCB, MasterCard®, and Visa® cards. Our customers can also accept payment by corporate procurement cards, electronic checks, PayPal® Express Checkout, and the Bill Me Later® service. Merchants that have business models based on subscriptions can utilize the CyberSource recurring billing service with automated account updating services. For merchants selling internationally, we support direct debit, and bank transfers, as well as regional card brands such as Carte Bleue, Carta Si, Dankort, Laser, Solo, and Visa Electron. We provide these services for online, call center, kiosk, integrated voice response (“IVR”), and IP-enabled point of sale (“POS”) transactions."
[www.sec.gov/Archives/edgar/data/934280/000119312510042764/d10k.htm]
The flowchart example "Global Payment Solutions" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park. Read more
Payment process flowchart
Payment process flowchart, web form, vertical moving arrow, u shaped arrow, turn right arrow, turn left arrow, secure payment, right arrow, process step, pay, mobile, manufacturing, man figure, business man, left arrow, junction symbol, invoice, full shopping bag, finance, electronic mall, down arrow, dispatcher, man, dealer, data center, data base, database, credit cards, credit card transactions, coins, cellphone caller, cash register, bent arrow, banknotes, bank, analyze, accept,
The vector stencils library "IVR mobile" contains 36 interactive voice response (IVR) mobile and telecommunication icons. Use it to design your IVR diagrams with ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "IVR mobile" is included in the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
Android
Android, Android,
Apple
Apple, Apple,
Battery
Battery, battery,
Battery charge
Battery charge, battery charge,
Battery charging
Battery charging, battery charging,
Battery discharged
Battery discharged, battery discharged,
Big screen mobile
Big screen mobile, big screen mobile,
BlackBerry
BlackBerry, BlackBerry,
Cell phone ringing
Cell phone ringing, cell phone ringing,
Ebook reader
Ebook reader, Ebook reader,
Home satellite internet
Home satellite internet, home satellite internet,
iPad
iPad, iPad,
iPhone
iPhone, iPhone,
Mobile data exchange
Mobile data exchange, mobile data exchange,
Mobile data monitoring
Mobile data monitoring, mobile data monitoring,
Mobile call
Mobile call, mobile call,
Mobile charger
Mobile charger, mobile charger,
Mobile contacts
Mobile contacts, mobile contacts,
Mobile email
Mobile email, mobile email,
Mobile Internet
Mobile Internet, mobile internet,
Mobile payment
Mobile payment, mobile payment,
Mobile phone
Mobile phone, mobile phone,
Mobile provider
Mobile provider, mobile provider,
Mobile tower
Mobile tower, mobile tower,
No signal
No signal, no signal,
Power
Power, power,
Satellite phone
Satellite phone, satellite phone,
SIM card
SIM card, SIM card,
Smartphone
Smartphone, smartphone,
Smartphone in WLAN
Smartphone in WLAN, smartphone in WLAN,
SMS
SMS, SMS,
Strong signal
Strong signal, strong signal,
Tablet
Tablet, tablet,
Touchscreen phone
Touchscreen phone, touchscreen phone,
Weak signal
Weak signal, weak signal,
Windows
Windows, Windows,

Design Element: IVR for Network Diagrams

ConceptDraw PRO is perfect for software designers and software developers who need to draw IVR Network Diagrams. Read more

IVR Network Diagram

Interactive Voice Response (IVR) Network Diagram Read more