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IVR services

This interactive voice response (IVR) diagram sample illustrates the IVR services.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. ...
Voice-Activated Dialing
... (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. ...
Entertainment and information.
Some of the largest installed IVR platforms are used for televoting on television game shows, ... which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload. ...
Anonymous access.
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. ...
Clinical trials.
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. ... Applications include patient randomization and drug supply management. ...
Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions...
Other common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
Banking - balance, payments, transfers, transaction history;
Retail & Entertainment - orders, bookings, credit & debit card payments;
Utilities - meter readings; account look-up, history and balance, payment, consumption history;
Travel — ticket booking, flight information, check-in;
Weather forecasts, water, road and ice conditions" [Interactive voice response. Wikipedia]
The IVR diagram example "IVR services" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, web traffic, shopping bag, settings, send message, phone keypad, office building, money, mobile provider, mobile call, message, menu block, button, lock, info, dictaphone, voicemail, database, customer male, building, GIS,
This IVR diagram example depicts the IVR balance recharge.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. Companies also use IVR services to extend their business hours to 24/7 operation. The use of IVR and voice automation allows callers' queries to be resolved without the need for queueing and incurring the cost of a live agent. If callers do not find the information they need or require further assistance, their calls are often transferred to an agent. This makes for a more efficient system in which agents have more time to deal with complex interactions. The agents do not deal with basic inquiries that require yes/no responses or obtaining customer details. ...
Other common IVR services include:
(1) Mobile — Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
(2) Banking — balance, payments, transfers, transaction history;
(3) Retail & Entertainment — orders, bookings, credit & debit card payments;
(4) Utilities — meter readings; account look-up, history and balance, payment, consumption history;
(5) Travel — ticket booking, flight information, check-in;
(6) Weather forecasts, water, road and ice conditions." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR balance recharge" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, menu block, button, main menu block,
This interactive voice response (IVR) flowchart sample shows the store reporting process flow.
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR diagram example "Store reporting flowchart" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, web help, task list, shopping bag, phone message, opened letter, money, message, menu block, buttons, menu block, button, menu block, main menu block, end call, calendar, button, access denied,
This interactive voice response (IVR) flowchart sample shows the store reporting process flow.
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR diagram example "Store reporting flowchart" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, web help, task list, shopping bag, phone message, opened letter, money, message, menu block, buttons, menu block, button, menu block, main menu block, end call, calendar, button, access denied,

IVR Systems

ConceptDraw PRO extended with Interactive Voice Response Diagrams Solution from the Computer and Networks Area enables to make quick and effective drawing the IVR diagrams describing the IVR systems of any complexity quick and effective. Read more

Interactive voice response (IVR) networks. Computer and Network Examples

Interactive Voice Response (IVR) is a system of the prerecorded voice messages that allows a computer to interact with humans. IVR performs the function of the routing calls within a call center, using the information entered by the customer on the phone keypad in the touchtone mode. This example was created in ConceptDraw PRO using the Computer and Networks Area of ConceptDraw Solution Park and show the Interactive Voice Response (IVR) network. Read more

interactive voice response system, IVR Interactive Voice Response Diagrams

Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs. Read more
interactive voice response system, IVR
This interactive voice response (IVR) diagram sample shows the Voice over IP (VoIP) signalling protocol stack. It was designed on the base of the Wikimedia Commons file: Pvoip.gif. [commons.wikimedia.org/wiki/File:Pvoip.gif]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/licenses/by-sa/3.0/deed.en]
"A VoIP phone or IP phone uses Voice over IP technologies for placing and transmitting telephone calls over an IP network, such as the Internet, instead of the traditional public switched telephone network (PSTN).
Digital IP-based telephone service uses control protocols such as the Session Initiation Protocol (SIP), Skinny Client Control Protocol (SCCP) or various other proprietary protocols." [VoIP phone. Wikipedia]
The IVR diagram example "VoIP protocols" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
IVR diagram
IVR diagram, operator woman, operator man, drawing shapes, PC,
This payment process flowchart example was created on the base of the diagram of payment process using Global Payment Processing Services from the U.S. Securities and Exchange Commission website.
"Global Payment Processing Services. CyberSource Advanced enables merchants to accept payments made by all major credit and debit cards including American Express®, Discover®, Diners Club International®, JCB, MasterCard®, and Visa® cards. Our customers can also accept payment by corporate procurement cards, electronic checks, PayPal® Express Checkout, and the Bill Me Later® service. Merchants that have business models based on subscriptions can utilize the CyberSource recurring billing service with automated account updating services. For merchants selling internationally, we support direct debit, and bank transfers, as well as regional card brands such as Carte Bleue, Carta Si, Dankort, Laser, Solo, and Visa Electron. We provide these services for online, call center, kiosk, integrated voice response (“IVR”), and IP-enabled point of sale (“POS”) transactions."
[www.sec.gov/Archives/edgar/data/934280/000119312510042764/d10k.htm]
The flowchart example "Global Payment Solutions" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park. Read more
Payment process flowchart
Payment process flowchart, web form, vertical moving arrow, u shaped arrow, turn right arrow, turn left arrow, secure payment, right arrow, process step, pay, mobile, manufacturing, man figure, business man, left arrow, junction symbol, invoice, full shopping bag, finance, electronic mall, down arrow, dispatcher, man, dealer, data center, data base, database, credit cards, credit card transactions, coins, cellphone caller, cash register, bent arrow, banknotes, bank, analyze, accept,

Network Glossary Definition

The network glossary contains a complete list of network, computer-related and technical terms in alphabetic order, explanations and definitions for them, among them there are words well known for you and also specific, rare-used, uncommon or newly introduced terms. This specialized glossary, also known as a vocabulary, is the best in its field and covers in details the various aspects of computer network technologies. This glossary was developed by specialists using the practical experience and many useful sources to help the ConceptDraw users in their work, you can read and learn it from the screen on-line or print, it can be also used as a perfect educational guide or tutorial. ConceptDraw PRO software extended with Computer and Networks solution is easy to draw various types of Network diagrams, Network topology diagrams, Computer networking schematics, Network maps, Cisco network topology, Computer network architecture, Wireless networks, Vehicular networks, Rack diagrams, Logical, Physical, Cable networks, etc. Desktop ConceptDraw PRO Software is a good Visio for Mac Os X replacement. It gives you rich productivity and quality of the produced diagrams. Read more

Near field communication (NFC). Computer and Network Examples

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enterprise architecture diagram, business architecture Enterprise Architecture Diagrams

Enterprise Architecture Diagrams solution extends ConceptDraw PRO software with templates, samples and library of vector stencils for drawing the diagrams of enterprise architecture models. Read more
enterprise architecture diagram, business architecture

Cisco Products Additional. Cisco icons, shapes, stencils and symbols

The ConceptDraw vector stencils library Cisco Products Additional contains equipment symbols for drawing the computer network diagrams. Read more

Cisco Network Topology. Cisco icons, shapes, stencils and symbols

Cisco Network Topology represents the arrangement of worldwide recognized and standardized Cisco network symbols, icons, shapes, and stencils which help visualize the schemes of computer networks. Any equipment used in Cisco networks is also named a node and network topology diagram represents the scheme of connection the used nodes. Cisco Network Diagram illustrates how the signals enter on the networked devices and how the data spread within a network from one device to another. These diagrams are useful for engineers while constructing computer networks and working with them. Cisco Network Diagrams solution included to Computer and Networks area of ConceptDraw Solution Park contains quick-start templates, professionally designed samples and examples, and numerous libraries with a lot of predesigned vector design elements, icons, and shapes of Cisco equipment, components, devices, links which provide for ConceptDraw PRO users a perfect possibility of simple and quick drawing Cisco Network Diagrams and Schematics, Network Designs and Maps of any complexity. Read more

Network Security Tips

The Internet is a huge world with unlimited possibilities. But with all its numerous advantages, the Internet also conceals many dangers and security threats, that's why we advise you to follow simple network security tips. ConceptDraw PRO diagramming and vector drawing software supplied with Network Security Diagrams Solution from the Computer and Networks Area of ConceptDraw Solution Park is an ideal software for easy designing Network Security Diagrams and attractive illustrations with effective network security tips. Read more