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"Automobile air conditioning systems cool the occupants of a vehicle in hot weather, and have come into wide use from the late twentieth century. Air conditioners use significant power; on the other hand the drag of a car with closed windows is less than if the windows are open to cool the occupants evaporatively. There has been much debate on the effect of air conditioning on the fuel efficiency of a vehicle. Factors such as wind resistance, aerodynamics and engine power and weight have to be factored into finding the true variance between using the air conditioning system and not using it when estimating the actual fuel mileage. Other factors on the impact on the engine and an overall engine heat increase can have an impact on the cooling system of the vehicle." [Automobile air conditioning. Wikipedia]
The block diagram example "Automotive HVAC system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Automotive HVAC system
Automotive HVAC system, block diagram,
"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Block diagram
Block diagram, block diagram,

Total Quality Management with ConceptDraw

Total Quality Management (TQM) system is the management method where the confidence in quality of all organization processes is placed foremost. The given method is widely used in production, in educational system, in government organizations and so on.
HelpDesk

How to Create a Fishbone (Ishikawa) Diagram Quickly

A Fishbone (Ishikawa) diagram is also called cause-and-effect diagram. Fishbone diagram is often used in business to determine the cause of some problem. The diagram illustrates the main causes and sub-causes leading to an event. The main goal of the Fishbone diagram is to illustrate in a graphical way the relationship between a given outcome and all the factors that influence this outcome. The complete diagram resembles a fish skeleton as its name implies. The ability to create a Fishbone Diagram is supported by the Fishbone Diagram solution. Use ConceptDraw MINDMAP for structuring data and then ConceptDraw PRO for generating a Fishbone Diagram from mind map structure.