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Interactive voice response (IVR) networks. Computer and Network Examples

Interactive Voice Response (IVR) is a system of the prerecorded voice messages that allows a computer to interact with humans. IVR performs the function of the routing calls within a call center, using the information entered by the customer on the phone keypad in the touchtone mode.
This example was created in ConceptDraw PRO using the Computer and Networks Area of ConceptDraw Solution Park and show the Interactive Voice Response (IVR) network.

IVR Systems

ConceptDraw PRO extended with Interactive Voice Response Diagrams Solution from the Computer and Networks Area enables to make quick and effective drawing the IVR diagrams describing the IVR systems of any complexity quick and effective.
"Banks offer many different channels to access their banking and other services:
(1) Automated Teller Machines.
(2) A branch is a retail location.
(3) Call center.
(4) Mail: most banks accept cheque deposits via mail and use mail to communicate to their customers, e.g. by sending out statements.
(5) Mobile banking is a method of using one's mobile phone to conduct banking transactions.
(6) Online banking is a term used for performing multiple transactions, payments etc. over the Internet.
(7) Relationship Managers, mostly for private banking or business banking, often visiting customers at their homes or businesses.
(8) Telephone banking is a service which allows its customers to conduct transactions over the telephone with automated attendant or when requested with telephone operator.
(9) Video banking is a term used for performing banking transactions or professional banking consultations via a remote video and audio connection. Video banking can be performed via purpose built banking transaction machines (similar to an Automated teller machine), or via a video conference enabled bank branch clarification.
(10) DSA is a Direct Selling Agent, who works for the bank based on a contract. Its main job is to increase the customer base for the bank." [Bank. Wikipedia]
The UML use case diagram example "Banking system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML use case diagram
UML use case diagram, use case, actor,

Bank UML Diagram

You need design a Bank UML Diagram? Now, thanks to the ConceptDraw PRO diagramming and vector drawing software extended with ATM UML Diagrams Solution from the Software Development Area, you can design without efforts any type of Bank UML Diagram you want - Class, Activity, Communication, Component, Composite structure, Deployment, Interaction overview, Object, Package, Profile, Sequence, State machine, Timing, Use case.

Flowchart on Bank. Flowchart Examples

This sample was created in ConceptDraw PRO diagramming and vector drawing software using the Flowcharts solution from the Diagrams area of ConceptDraw Solution Park.
This sample shows the Flowchart of the Subprime Mortgage Crisis. This Flowchart describes the decline in housing prices when the housing bubble burst and what it caused on the housing and financial markets. You can also see the Government and Industry responses in this crisis situation.
Create Flowchart on Bank
Create Flowchart on Bank

Network VOIP. Computer and Network Examples

Voice-over-Internet protocol (VoIP) is a protocol of the voice communications and multimedia sessions through the Internet or other packet-switched networks. VoIP systems use the data compression techniques, encapsulated in a data-packet stream over IP. They allows users to use regular telephone networks through any internet service provider and anywhere. VoIP is also called IP telephony, Internet telephony, Voice over broadband (VoBB).
This example was created in ConceptDraw PRO using the Computer and Networks Area of ConceptDraw Solution Park and shows the VoIP Network.

UML for Bank

UML for Bank - This sample was created in ConceptDraw PRO diagramming and vector drawing software using the UML Class Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park.
This interactive voice response (IVR) diagram sample illustrates the IVR services.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. ...
Voice-Activated Dialing
... (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. ...
Entertainment and information.
Some of the largest installed IVR platforms are used for televoting on television game shows, ... which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload. ...
Anonymous access.
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. ...
Clinical trials.
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. ... Applications include patient randomization and drug supply management. ...
Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions...
Other common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
Banking - balance, payments, transfers, transaction history;
Retail & Entertainment - orders, bookings, credit & debit card payments;
Utilities - meter readings; account look-up, history and balance, payment, consumption history;
Travel — ticket booking, flight information, check-in;
Weather forecasts, water, road and ice conditions" [Interactive voice response. Wikipedia]
The IVR diagram example "IVR services" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
IVR diagram, web traffic, shopping bag, settings, send message, phone keypad, office building, money, mobile provider, mobile call, message, menu block, button, lock, info, dictaphone, voicemail, database, customer male, building, GIS,

UML Use Case Diagram Example. Services UML Diagram. ATM system

Services UML Diagram. ATM system. This sample was created in ConceptDraw PRO diagramming and vector drawing software using the UML Use Case Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park.
This sample shows the scheme of the servicing using the ATMs (Automated Teller Machines) and is used at the working of ATM banking systems, at the performing of the banking transactions.

UML Component for Bank

UML Component for Bank - This sample was created in ConceptDraw PRO diagramming and vector drawing software using the UML Component Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park

Bank Sequence Diagram

ConceptDraw PRO diagramming and vector drawing software enhanced with ATM UML Diagrams Solution from the Software Development Area of ConceptDraw Solution Park is a perfect tool for fast and easy creating the Bank Sequence Diagram.

Cisco Multimedia, Voice, Phone. Cisco icons, shapes, stencils and symbols

The ConceptDraw vector stencils library Cisco Multimedia, Voice, Phone contains equipment symbols for drawing the computer network diagrams.

Bank System

The UML Diagrams are widely used by developers and software engineers for professionally design and development any bank system or Automated Teller Machine (ATM) system. You need a powerful software for their design? ConceptDraw PRO extended with ATM UML Diagrams Solution from the Software Development Area of ConceptDraw Solution Park suits the best for this goal.

interactive voice response system, IVR Interactive Voice Response Diagrams

interactive voice response system, IVR
Interactive Voice Response Diagrams solution extends ConceptDraw PRO v10 software with samples, templates and libraries of ready-to-use vector stencils that help create Interactive Voice Response (IVR) diagrams illustrating in details a work of interactive voice response system, the IVR system’s logical and physical structure, Voice-over-Internet Protocol (VoIP) diagrams, and Action VoIP diagrams with representing voice actions on them, to visualize how the computers interact with callers through voice recognition and dual-tone multi-frequency signaling (DTMF) keypad inputs.

UML Deployment Diagram Example - ATM System UML diagrams

This sample was created in ConceptDraw PRO diagramming and vector drawing software using the UML Deployment Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park.
This sample shows the work of the ATM (Automated Teller Machine) banking system that is used for service and performing of the banking transactions using ATMs. System engineers can use comprehensive UML diagrams solution.