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Block diagram - Gap model of service quality

"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park. Read more
Block diagram
Block diagram, block diagram,

Taxi Service Data Flow Diagram DFD Example

This sample shows the Data Flow Diagram of the Taxi Service and interactions between the Clients, Operators and Divers, as well as Orders and Reports databases. Read more

Process Flowchart

The main reason of using Process Flowchart or PFD is to show relations between major parts of the system. Process Flowcharts are used in process engineering and chemical industry where there is a requirement of depicting relationships between major components only and not include minor parts. Process Flowcharts for single unit or multiple units differ in their structure and implementation. ConceptDraw PRO is Professional business process mapping software for making Process flowcharts, Process flow diagram, Workflow diagram, flowcharts and technical illustrations for business documents and also comprehensive visio for mac application. Easier define and document basic work and data flows, financial, production and quality management processes to increase efficiency of your business with ConcepDraw PRO. Business process mapping software with Flowchart Maker ConceptDraw PRO includes extensive drawing tools, rich examples and templates, process flowchart symbols and shape libraries, smart connectors that allow you create the flowcharts of complex processes, process flow diagrams, procedures and information exchange. Process Flowchart Solution is project management workflow tools which is part ConceptDraw Project marketing project management software. Drawing charts, diagrams, and network layouts has long been the monopoly of Microsoft Visio, making Mac users to struggle when needing such visio alternative like visio for mac, it requires only to view features, make a minor edit to, or print a diagram or chart. Thankfully to MS Visio alternative like ConceptDraw PRO software, this is cross-platform charting and business process management tool, now visio alternative for making sort of visio diagram is not a problem anymore however many people still name it business process visio tools. Read more

Diagramming tool - Amazon Web Services and Cloud Computing Diagrams

The AWS Architecture Diagrams solution includes icons, sample and templates for several Amazon Web Services products and resources, to be used when creating architecture diagrams. The icons are designed to be simple so that you can easily incorporate them in your diagrams and put them in your whitepapers, presentations, datasheets, posters or any technical material you like. Read more

How To create Diagrams for Amazon Web Services architecture

Want to create Diagrams for Amazon Web Services architecture? ConceptDraw Solution Park with AWS architecture Solution will help you! Read more

UML Use Case Diagram Example - Taxi Service

UML Use Case Diagram Taxi Service - This sample was created in ConceptDraw PRO diagramming and vector drawing software using the UML Use Case Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park. This sample shows the work of the taxi service and is used by taxi stations, by airports, in the tourism field and delivery service. Read more

UML Use Case Diagram Example. Services UML Diagram. ATM system

Services UML Diagram. ATM system. This sample was created in ConceptDraw PRO diagramming and vector drawing software using the UML Use Case Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park. This sample shows the scheme of the servicing using the ATMs (Automated Teller Machines) and is used at the working of ATM banking systems, at the performing of the banking transactions. Read more

Workflow Diagram Software

ConceptDraw PRO is workflow diagram software enhanced by numerous extentions from ConceptDraw Solution Park. It inludes many professional workflow diagrams, examples and ready to use workflow diagram and workflow symbols. Workflow symbol collections include symbols for Processes, Planning, Scheduling, Flow Control, In-Transit Process Visibility. The best workflow diagram software you may find is ConceptDraw PRO. ConceptDraw PRO is world-known diagramming software that works for both Windows and Mac OS X platforms. The software contains complete set of features allows to draw diagrams faster. ConceptDraw PRO extended with the Workflow Diagram solution provides additional libraries, templates and samples for drawing professional workflow diagrams. Read more
This example was drawn on the base of the Figure 2 illustrating the "Active Directory FAQ" from the website "Information Management Systems & Services" (IMSS) of the California Institute of Technology (Caltech) campus. [imss.caltech.edu/node/412]
"By using the Active Directory® Domain Services (AD DS) server role, you can create a scalable, secure, and manageable infrastructure for user and resource management, and you can provide support for directory-enabled applications, such as Microsoft® Exchange Server. ...
AD DS provides a distributed database that stores and manages information about network resources and application-specific data from directory-enabled applications. Administrators can use AD DS to organize elements of a network, such as users, computers, and other devices, into a hierarchical containment structure. The hierarchical containment structure includes the Active Directory forest, domains in the forest, and organizational units (OUs) in each domain. A server that is running AD DS is called a domain controller." [technet.microsoft.com/en-us/library/9a5cba91-7153-4265-adda-c70df2321982]
The Active Directory Domain Services diagram example was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Active Directory Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Read more
Active Directory hierarchical structure
Active Directory hierarchical structure, volume, print queue, policy, organizational unit, group, domain, computer,

Cloud Computing Architecture Diagrams

For documenting the Cloud Computing Architecture with a goal to facilitate the communication between stakeholders are successfully used the Cloud Computing Architecture diagrams. It is convenient and easy to draw various Cloud Computing Architecture diagrams in ConceptDraw PRO software with help of tools of the Cloud Computing Diagrams Solution from the Computer and Networks Area of ConceptDraw Solution Park. Read more