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"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The UML activity diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML activity diagram
UML activity diagram, initial, final, decision, merge, action,

UML Use Case Diagram Example. Services UML Diagram. ATM system

Services UML Diagram. ATM system. This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the UML Use Case Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park.
This sample shows the scheme of the servicing using the ATMs (Automated Teller Machines) and is used at the working of ATM banking systems, at the performing of the banking transactions.

UML Use Case Diagram Example. Registration System

The use case diagram (behavior scenarios, precedents) is the initial conceptual representation of the system during its design and development. This diagram consists of actors, use cases and relationships between them. When constructing a diagram, common notation elements can also be used: notes and extension mechanisms.

This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the UML Use Case Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park.
This sample shows the types of user’s interactions with the system and is used at the registration and working with the database system.
"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML sequence diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML sequence diagram
UML sequence diagram, lifeline, actor, lifeline, execution occurrence,

UML Diagram

UML defines 13 types of diagrams: class (package), object, use case, sequence, collaboration, component, state machine, timing, interaction overview, composite structure, activity, and deployment.
Create unified modeling language (UML) diagrams with ConceptDraw.

Credit Card Processing System UML Diagram

Credit Card Processing System UML Diagram. This sample shows the Use Case Diagram of the credit card processing system. You can see how the payment by credit card occurs. This sample can be used by the bank, financial enterprises, for understanding the work of the credit card processing system at the projecting the banking systems.

UML diagram, UML modeling Rapid UML

UML diagram, UML modeling
Rapid UML solution extends ConceptDraw DIAGRAM software with templates, samples and libraries of vector stencils for quick drawing the UML diagrams using Rapid Draw technology.

UML Diagram for System

This sample shows the UML Class Diagram of delivery system. On this diagram you can see the classes that are connected with aggregation and composition associations indicated with the multiplicity. This sample can be used by delivery services, postal services.
HelpDesk

How to Create a Bank ATM Use Case Diagram

UML diagrams are often used in banking management for documenting a banking system. In particular, the interaction of bank customers with an automated teller machine (ATM) can be represented in a Use Case diagram. Before the software code for an ATM, or any other system design, is written, it is necessary to create a visual representation of any object-oriented processes. This is done most effectively by creating a Unified Modeling Language (UML) diagram, using object-oriented modeling. UML works as a general-purpose modeling language for software engineers or system analysts, offering a number of different diagram styles with which to visually depict all aspects of a software system.
ConceptDraw DIAGRAM diagramming software, enhanced and expanded with the ATM UML Diagrams solution, offers the full range of icons, templates and design elements needed to faithfully represent ATM and banking information system architecture using UML standards. The ATM UML Diagrams solution is useful for beginner and advanced users alike. More experienced users will appreciate a full range of vector stencil libraries and ConceptDraw DIAGRAM's powerful software, that allows you to create your ATM UML diagram in a matter of moments.

UML Deployment Diagram Example - ATM System UML diagrams

This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the UML Deployment Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park.
This sample shows the work of the ATM (Automated Teller Machine) banking system that is used for service and performing of the banking transactions using ATMs. System engineers can use comprehensive UML diagrams solution.

Diagramming Software for Design UML Collaboration Diagrams

ConceptDraw helps you to start designing your own UML Collaboration Diagrams with examples and templates.

UML Class Diagram Generalization Example UML Diagrams

This sample was created in ConceptDraw DIAGRAM diagramming and vector drawing software using the UML Class Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park.
This sample describes the use of the classes, the generalization associations between them, the multiplicity of associations and constraints. Provided UML diagram is one of the examples set that are part of Rapid UML solution.

Diagramming Software for designing UML Sequence Diagrams

Sequence Diagrams shows how objects communicate with each other in terms of a sequence of messages. Also indicates the lifespans of objects relative to those messages.

Bank UML Diagram

You need design a Bank UML Diagram? Now, thanks to the ConceptDraw DIAGRAM diagramming and vector drawing software extended with ATM UML Diagrams Solution from the Software Development Area, you can design without efforts any type of Bank UML Diagram you want - Class, Activity, Communication, Component, Composite structure, Deployment, Interaction overview, Object, Package, Profile, Sequence, State machine, Timing, Use case.