The vector stencils library "Sales department" contains 49 company department icons.
Use these sales pictograms to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales department" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Use these sales pictograms to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales department" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Accounting
Accounts payable
Accounts receivable
Audit
Bank
Board of directors
Copy center
Customer service operator
Customer service technician
Data center
Delivery
Design
Devices management
Distribution
Distribution
Employee
Engineering
Facilities
Finance
Human resource
Devices management
Information systems
International division
International marketing
International sales
Inventory
Legal department
Mail room
Mail service
Management
Manufacturing
Marketing
Motorpool
Online service
Packaging
Payroll
Publications
Purchasing
Quality assurance
Receiving
Reception
Research and development
Sales growth
Scales
Security
Shipping
Suppliers
Telecommunication
Warehouse
The vector stencils library "Sales department" contains 49 company department icons.
Use these sales pictograms to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales department" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Use these sales pictograms to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales department" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Accounting
Accounts payable
Accounts receivable
Audit
Bank
Board of directors
Copy center
Customer service operator
Customer service technician
Data center
Delivery
Design
Devices management
Distribution
Distribution
Employee
Engineering
Facilities
Finance
Human resource
Devices management
Information systems
International division
International marketing
International sales
Inventory
Legal department
Mail room
Mail service
Management
Manufacturing
Marketing
Motorpool
Online service
Packaging
Payroll
Publications
Purchasing
Quality assurance
Receiving
Reception
Research and development
Sales growth
Scales
Security
Shipping
Suppliers
Telecommunication
Warehouse
The vector stencils library "HR department" contains 50 workflow symbols.
Use this department icon set to draw your HR process flowcharts, workflow diagrams and infographics with the ConceptDraw PRO diagramming and vector drawing software.
The HR pictograms library "HR department" is included in the HR Flowcharts solution from the Management area of ConceptDraw Solution Park.
Use this department icon set to draw your HR process flowcharts, workflow diagrams and infographics with the ConceptDraw PRO diagramming and vector drawing software.
The HR pictograms library "HR department" is included in the HR Flowcharts solution from the Management area of ConceptDraw Solution Park.
Accounting
Accounts payable
Accounts receivable
Audit
Bank
Board of directors
Career center
Copy center
Customer service operator
Customer service technician
Data center
Delivery
Design
Devices management
Distribution
Distribution 2
Employee
Engineering
Facilities
Finance
Human resource
Information services
Information systems
International division
International marketing
International sales
Inventory
Legal department
Mail room
Mail service
Management
Manufacturing
Marketing
Motorpool
Online service
Packaging
Payroll
Publications
Purchasing
Quality assurance
Receiving
Reception
Research and development
Scales
Sales growth
Security
Shipping
Suppliers
Telecommunication
Warehouse
The vector stencils library "Sales department" contains 49 company department icons.
Use these sales pictograms to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales department" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Use these sales pictograms to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales department" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Accounting
Accounts payable
Accounts receivable
Audit
Bank
Board of directors
Copy center
Customer service operator
Customer service technician
Data center
Delivery
Design
Devices management
Distribution
Distribution
Employee
Engineering
Facilities
Finance
Human resource
Devices management
Information systems
International division
International marketing
International sales
Inventory
Legal department
Mail room
Mail service
Management
Manufacturing
Marketing
Motorpool
Online service
Packaging
Payroll
Publications
Purchasing
Quality assurance
Receiving
Reception
Research and development
Sales growth
Scales
Security
Shipping
Suppliers
Telecommunication
Warehouse
This marketing diagram sample illustrates leaky bucket model.
"The leaky bucket theory. The leaky bucket theory is the model that seeks to describe the process of customer gain and loss, otherwise known as customer churn. Customer retention is one of the key concepts in relationship marketing. Most companies concentrate on recruiting new customers to replace customers who move on, rather than seeking to retain customers." [Blythe J. Key Concepts in Marketing. 2009. knowledge.sagepub.com/ view/ key-concepts-in-marketing/ n5.xml]
"Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.
Banks, telephone service companies, Internet service providers, pay TV companies, insurance firms, and alarm monitoring services, often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the "...cost of retaining an existing customer is far less than acquiring a new one." Companies from these sectors often have customer service branches which attempt to win back defecting clients, because recovered long-term customers can be worth much more to a company than newly recruited clients." [Customer attrition. Wikipedia]
The chart example "Leaky bucket diagram" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Marketing Diagrams solution from the Marketing area of ConceptDraw Solution Park.
"The leaky bucket theory. The leaky bucket theory is the model that seeks to describe the process of customer gain and loss, otherwise known as customer churn. Customer retention is one of the key concepts in relationship marketing. Most companies concentrate on recruiting new customers to replace customers who move on, rather than seeking to retain customers." [Blythe J. Key Concepts in Marketing. 2009. knowledge.sagepub.com/ view/ key-concepts-in-marketing/ n5.xml]
"Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.
Banks, telephone service companies, Internet service providers, pay TV companies, insurance firms, and alarm monitoring services, often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the "...cost of retaining an existing customer is far less than acquiring a new one." Companies from these sectors often have customer service branches which attempt to win back defecting clients, because recovered long-term customers can be worth much more to a company than newly recruited clients." [Customer attrition. Wikipedia]
The chart example "Leaky bucket diagram" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Marketing Diagrams solution from the Marketing area of ConceptDraw Solution Park.
Marketing chart
This BPMN (Business Process Model and Notation) diagram sample illustrates the issue tracking system workflow.
"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The business process modeling diagram example "Trouble ticket system - BPMN 2.0 diagram" was designed using the ConceptDraw PRO diagramming and vector drawing software extended with the Business Process Diagram solution from the Business Processes area of ConceptDraw Solution Park.
"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The business process modeling diagram example "Trouble ticket system - BPMN 2.0 diagram" was designed using the ConceptDraw PRO diagramming and vector drawing software extended with the Business Process Diagram solution from the Business Processes area of ConceptDraw Solution Park.
Business process modeling
Bank Customer Positive Feedback
The vector stencils library "Workflow diagrams" contains 54 symbol icons of workflow diagrams.
The workflow diagrams represent information flow, automation of business processes, business process re-engineering, accounting, management, and human resources tasks in industry, business, and manufacturing.
Use this library to draw workflow diagrams in the ConceptDraw PRO diagramming and vector drawing software extended with the Workflow Diagrams solution from the Business Processes area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ business-process-workflow-diagrams
The workflow diagrams represent information flow, automation of business processes, business process re-engineering, accounting, management, and human resources tasks in industry, business, and manufacturing.
Use this library to draw workflow diagrams in the ConceptDraw PRO diagramming and vector drawing software extended with the Workflow Diagrams solution from the Business Processes area of ConceptDraw Solution Park.
www.conceptdraw.com/ solution-park/ business-process-workflow-diagrams
Accounting
Accounts Payable
Accounts Receivable
Bank
Board of Directors
Copy Center
Customer Service
Distribution
Finance
Information Systems
International Division
International Marketing
International Sales
Inventory
Legal Department
Mailroom 2
Mailroom 1
Management
Manufacturing
Marketing
Motor Pool
Packaging
Payroll
Person 1
Person 2
Personnel/ Staff
Publications
Purchasing
Quality Assurance
Exchange
Reception
Research and Development
Sale contract
Shipping
Suppliers
Telecommunications
Treasurer
Warehouse
Lorry
Quality
Production
Box
Boxes
Open box
Payment
Receiving
Sales
Phone
Operator 1
Online booking
Operator 2
Server
Car
Mini truck
"Dimensions of service quality.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
A customer's expectation of a particular service is determined by factors such as recommendations, personal needs and past experiences. The expected service and the perceived service sometimes may not be equal, thus leaving a gap. The service quality model or the ‘GAP model’ developed by a group of authors- Parasuraman, Zeithaml and Berry at Texas and North Carolina in 1985 , highlights the main requirements for delivering high service quality. It identifies five ‘gaps’ that cause unsuccessful delivery. Customers generally have a tendency to compare the service they 'experience' with the service they 'expect' . If the experience does not match the expectation , there arises a gap. Ten determinants that may influence the appearance of a gap were described by Parasuraman, Zeithaml and Berry. in the SERVQUAL model: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles.
Later, the determinants were reduced to five: tangibles; reliability; responsiveness; service assurance and empathy in the so called RATER model." [Service quality. Wikipedia]
The block diagram example "Gap model of service quality" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park.
Block diagram
HelpDesk
How to Create an Interactive Voice Response (IVR) Diagram in ConceptDraw PRO
Basic Flowchart Symbols and Meaning
"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML sequence diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML sequence diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML sequence diagram
- Customer Service Workflow Diagram
- Customer Service Tree Diagram
- Draw A Diagram That Illustrates The Chain Of Customer Service
- Fishbone Diagram For Customer Service
- Customer Service Quality System Examples
- Customer Service Care Computer Service Flow Chart
- Flow Chart Showing The Chain Of Customer Service In Your Business
- Sample Customer Care Service Process Flow Chart
- Customer Service Flow Chart Template
- Customer Service Flowchart Process
- Customer Service Diagrams And Charts
- Customer Service Flowchart Examples
- Customer Service System Flowchart
- Customer Complaint Service Flow Chart
- Customer Support Process Flow Chart
- Diagram Of Customer Service Bank
- IVR customer service hotline diagram
- Customer Service Floor Plan Examples
- Flow Chat Of The Process Of Customer Service In Hospitality Industry
- Customer Complaints To Customer Service In Bank Usecase Diagram
- ERD | Entity Relationship Diagrams, ERD Software for Mac and Win
- Flowchart | Basic Flowchart Symbols and Meaning
- Flowchart | Flowchart Design - Symbols, Shapes, Stencils and Icons
- Flowchart | Flow Chart Symbols
- Electrical | Electrical Drawing - Wiring and Circuits Schematics
- Flowchart | Common Flowchart Symbols
- Flowchart | Common Flowchart Symbols
