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Block diagram - Sources of customer satisfaction

"Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." ...
It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy." [Customer satisfaction. Wikipedia]
The block diagram example "Sources of customer satisfaction" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park. Read more
Block diagram
Block diagram, block diagram,
This ring chart sample was redesigned from the Wikipedia file: Virtuous circle in management.svg.
"An example of the use of a virtuous circle in management."
[en.wikipedia.org/wiki/File:Virtuous_circle_in_management.svg]
"A virtuous circle and a vicious circle (also referred to as virtuous cycle and vicious cycle) are economic terms. They refer to a complex chain of events that reinforces itself through a feedback loop. A virtuous circle has favorable results, while a vicious circle has detrimental results.
Both circles are complexes of events with no tendency towards equilibrium (at least in the short run). Both systems of events have feedback loops in which each iteration of the cycle reinforces the previous one (positive feedback). These cycles will continue in the direction of their momentum until an external factor intervenes and breaks the cycle. The prefix "hyper-" is sometimes used to describe these cycles if they are extreme. The best-known example of a vicious circle is hyperinflation. ...
Example in management.
Virtuous circle.
An employer's investment in his employees’ ability to provide superior service to customers can be seen as a virtuous circle. Effort spent in selecting and training employees and creating a corporate culture in which they are empowered can lead to increased employee satisfaction and employee competence. This can result in superior service delivery and customer satisfaction. This in turn will create customer loyalty, improved sales levels, and higher profit margins. Some of these profits can be reinvested in employee development, thereby initiating another iteration of a virtuous cycle." [en.wikipedia.org/wiki/Virtuous_circle_and_vicious_circle]
The ring chart example "Virtuous circle (management)" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Target and Circular Diagrams solution from the Marketing area of ConceptDraw Solution Park.
www.conceptdraw.com/solution-park/marketing-target-and-circular-diagrams Read more
Ring chart
Ring chart, doughnut chart, pie chart, ring chart, donut chart,
This business infographic sample shows the use of a virtuous circle in management. It was designed on the base of the Wikimedia Commons file: Virtuous circle in management.svg. [commons.wikimedia.org/wiki/File:Virtuous_circle_in_management.svg]
"Increased customer retention and loyalty makes the employees' jobs easier and more satisfying. In turn, happy employees feed back into higher customer satisfaction in a virtuous circle." [Loyalty business model. Wikipedia]
The business infographic example "Virtuous circle in management" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Business and Finance solution from Illustration area of ConceptDraw Solution Park. Read more
Infographic
Infographic, truck, presentation, planning, mailbox, leader, financial growth, delivery, customer, conference, business report, business meeting,

Best Value — Total Quality Management

The Total Quality Management Diagram solution helps your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software. Read more

Quality Management System

ConceptDraw PRO diagramming and vector drawing software extended with Total Quality Management (TQM) Diagrams solution from the Quality area of ConceptDraw Solution Park perfectly suits for development and visually representing a Quality Management System. Read more
This Venn diagram sample illustrates the relationship marketing.
"Relationship marketing was first defined as a form of marketing developed from direct response marketing campaigns which emphasizes customer retention and satisfaction, rather than a dominant focus on sales transactions.
As a practice, relationship marketing differs from other forms of marketing in that it recognizes the long term value of customer relationships and extends communication beyond intrusive advertising and sales promotional messages.
With the growth of the internet and mobile platforms, relationship marketing has continued to evolve and move forward as technology opens more collaborative and social communication channels. This includes tools for managing relationships with customers that goes beyond simple demographic and customer service data. Relationship marketing extends to include inbound marketing efforts, (a combination of search optimization and strategic content), PR, social media and application development." [Relationship marketing. Wikipedia]
The Venn diagram example "Relationship marketing" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Venn Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park. Read more
Venn diagram
Venn diagram, Venn diagram,

Work Order Process Flowchart. Business Process Mapping Examples

The business process is a set of actions or tasks which are undertaken by an organization for production some goods or services, they are then offered for the customers and are ordered by them. Process Flowcharts and Order Process Flowcharts are sufficiently prevalent, well known and actively used in variety of fields of life, business and science. They are constructed using the common standardized symbols, thus are clear and understandable for all. They help effectively represent the processes, determine the order in which the process activities happen, document the order processes, and also effectively analyze the processes with a goal to increase their efficiency. Create your own Process Flowcharts, Order Process Flowcharts, Cross-Functional Flow Charts representing the order processing steps using powerful drawing tools of ConceptDraw PRO software and variety of predesigned vector objects from the libraries of Business Process Mapping Solution from Business Processes area of ConceptDraw Solution Park. Read more