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Block diagram - Sources of customer satisfaction

"Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." ...
It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy." [Customer satisfaction. Wikipedia]
The block diagram example "Sources of customer satisfaction" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Block Diagrams solution from the area "What is a Diagram" of ConceptDraw Solution Park. Read more
Block diagram
Block diagram, block diagram,
This ring chart sample was redesigned from the Wikipedia file: Virtuous circle in management.svg.
"An example of the use of a virtuous circle in management."
[en.wikipedia.org/wiki/File:Virtuous_circle_in_management.svg]
"A virtuous circle and a vicious circle (also referred to as virtuous cycle and vicious cycle) are economic terms. They refer to a complex chain of events that reinforces itself through a feedback loop. A virtuous circle has favorable results, while a vicious circle has detrimental results.
Both circles are complexes of events with no tendency towards equilibrium (at least in the short run). Both systems of events have feedback loops in which each iteration of the cycle reinforces the previous one (positive feedback). These cycles will continue in the direction of their momentum until an external factor intervenes and breaks the cycle. The prefix "hyper-" is sometimes used to describe these cycles if they are extreme. The best-known example of a vicious circle is hyperinflation. ...
Example in management.
Virtuous circle.
An employer's investment in his employees’ ability to provide superior service to customers can be seen as a virtuous circle. Effort spent in selecting and training employees and creating a corporate culture in which they are empowered can lead to increased employee satisfaction and employee competence. This can result in superior service delivery and customer satisfaction. This in turn will create customer loyalty, improved sales levels, and higher profit margins. Some of these profits can be reinvested in employee development, thereby initiating another iteration of a virtuous cycle." [en.wikipedia.org/wiki/Virtuous_circle_and_vicious_circle]
The ring chart example "Virtuous circle (management)" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Target and Circular Diagrams solution from the Marketing area of ConceptDraw Solution Park.
www.conceptdraw.com/solution-park/marketing-target-and-circular-diagrams Read more
Ring chart
Ring chart, doughnut chart, pie chart, ring chart, donut chart,

Best Value — Total Quality Management

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ConceptDraw PRO diagramming and vector drawing software extended with Total Quality Management (TQM) Diagrams solution from the Quality area of ConceptDraw Solution Park perfectly suits for development and visually representing a Quality Management System. Read more

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The Total Quality Management Diagram solution helps your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software. Read more

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ConceptDraw PRO diagramming and vector drawing software supplied with Sales Dashboard solution from the Marketing area of ConceptDraw Solution Park provides the full set of useful tools which make it the best for producing the live KPI Dashboard of any complexity. Read more

Block Diagram Creator

A block diagram is a diagram of a system in which the principal parts or functions are represented by blocks connected by lines that show the relationships of the blocks. ConceptDraw PRO diagramming and vector drawing software extended with Block Diagrams Solution from the "What is a Diagram" Area is a powerful Block Diagram Creator. Read more