This interactive voice response (IVR) diagram sample depicts the architecture of IVR systems. It was designed on the base of the Wikimedia Commons file: IVR-Systemarchitektur.png. [commons.wikimedia.org/ wiki/ File:IVR-Systemarchitektur.png]
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR systems architecture" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. [creativecommons.org/ licenses/ by-sa/ 3.0/ deed.en]
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. ...
Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.
An IVR can be deployed in several ways:
1. Equipment installed on the customer premises.
2. Equipment installed in the PSTN (public switched telephone network).
3. Application service provider (ASP) / hosted IVR.
IVR can be used to provide a more sophisticated voice mail experience to the caller. ...
An automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. ...
IVR call flows are created in a variety of ways. A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. ...
In telecommunications, an audio response unit (ARU) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day.
ARUs increase the number of information calls handled and provide consistent quality in information retrieval." [Interactive voice response. Wikipedia]
The IVR diagram example "IVR systems architecture" was designed using ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
The vector stencils library "Sales symbols" contains 55 sales pictograms.
Use these icon set to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales symbols" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Use these icon set to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales symbols" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Banknotes
Box
Businessman
Businesswoman
Cellphone caller, man
Cellphone caller, woman
Clerk, man
Clerk, woman
Client computer
Cloud
Coins
Computer monitor
Crate
Credit cards
Credit card American Express
Credit card China UnionPay
Credit card Discover
Credit card Master
Credit card Visa
Customer, man
Customer, woman
Data base
Disqualified
Document
Documents
Document folder
Email
Exporting
Man figure
Woman figure
Folder closed
Folder opened
Importing
International
Mail
Mobile
Notes
PayPal
Phone
Phone caller, man
Phone caller, woman
Presentation slide
Qualified
Server
Shopping bag, empty
Shopping bag, full
Shopping cart, empty
Shopping cart, full
Spreadsheet
Technician
Time
USB flash card
User
Web form
Web page
The vector stencils library "Sales symbols" contains 55 sales pictograms.
Use these icon set to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales symbols" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Use these icon set to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales symbols" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Banknotes
Box
Businessman
Businesswoman
Cellphone caller, man
Cellphone caller, woman
Clerk, man
Clerk, woman
Client computer
Cloud
Coins
Computer monitor
Crate
Credit cards
Credit card American Express
Credit card China UnionPay
Credit card Discover
Credit card Master
Credit card Visa
Customer, man
Customer, woman
Data base
Disqualified
Document
Documents
Document folder
Email
Exporting
Man figure
Woman figure
Folder closed
Folder opened
Importing
International
Mail
Mobile
Notes
PayPal
Phone
Phone caller, man
Phone caller, woman
Presentation slide
Qualified
Server
Shopping bag, empty
Shopping bag, full
Shopping cart, empty
Shopping cart, full
Spreadsheet
Technician
Time
USB flash card
User
Web form
Web page
The vector stencils library "Sales symbols" contains 55 sales pictograms.
Use these icon set to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales symbols" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Use these icon set to draw your sales flowcharts, workflow diagrams and process charts with the ConceptDraw PRO diagramming and vector drawing software.
The vector stencils library "Sales symbols" is included in the Sales Flowcharts solution from the Marketing area of ConceptDraw Solution Park.
Banknotes
Box
Businessman
Businesswoman
Cellphone caller, man
Cellphone caller, woman
Clerk, man
Clerk, woman
Client computer
Cloud
Coins
Computer monitor
Crate
Credit cards
Credit card American Express
Credit card China UnionPay
Credit card Discover
Credit card Master
Credit card Visa
Customer, man
Customer, woman
Data base
Disqualified
Document
Documents
Document folder
Email
Exporting
Man figure
Woman figure
Folder closed
Folder opened
Importing
International
Mail
Mobile
Notes
PayPal
Phone
Phone caller, man
Phone caller, woman
Presentation slide
Qualified
Server
Shopping bag, empty
Shopping bag, full
Shopping cart, empty
Shopping cart, full
Spreadsheet
Technician
Time
USB flash card
User
Web form
Web page
This interactive voice response (IVR) flowchart sample shows the store reporting process flow.
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR diagram example "Store reporting flowchart" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
"Call centers use IVR systems to identify and segment callers. The ability to identify customers allows services to be tailored according to the customer profile. The caller can be given the option to wait in the queue, choose an automated service, or request a callback. The system may obtain caller line identification (CLI) data from the network to help identify or authenticate the caller. Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print).
When an IVR system answers multiple phone numbers the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script.
IVR also enables customer prioritization. In a system wherein individual customers may have a different status the service will automatically prioritize the individual's call and move customers to the front of a specific queue. Prioritization could also be based on the DNIS and call reason." [Interactive voice response. Wikipedia]
The IVR diagram example "Store reporting flowchart" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
The vector stencils library "UML sequence diagrams" contains 50 symbols for the ConceptDraw PRO diagramming and vector drawing software.
"Sequence diagram ... building blocks.
If the lifeline is that of an object, it demonstrates a role. Note that leaving the instance name blank can represent anonymous and unnamed instances.
Messages, written with horizontal arrows with the message name written above them, display interaction. Solid arrow heads represent synchronous calls, open arrow heads represent asynchronous messages, and dashed lines represent reply messages. If a caller sends a synchronous message, it must wait until the message is done, such as invoking a subroutine. If a caller sends an asynchronous message, it can continue processing and doesn’t have to wait for a response. Asynchronous calls are present in multithreaded applications and in message-oriented middleware. Activation boxes, or method-call boxes, are opaque rectangles drawn on top of lifelines to represent that processes are being performed in response to the message (ExecutionSpecifications in UML).
Objects calling methods on themselves use messages and add new activation boxes on top of any others to indicate a further level of processing.
When an object is destroyed (removed from memory), an X is drawn on top of the lifeline, and the dashed line ceases to be drawn below it (this is not the case in the first example though). It should be the result of a message, either from the object itself, or another.
A message sent from outside the diagram can be represented by a message originating from a filled-in circle (found message in UML) or from a border of the sequence diagram (gate in UML)." [Sequence diagram. Wikipedia]
The example "Design elements - UML sequence diagrams" is included in the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
"Sequence diagram ... building blocks.
If the lifeline is that of an object, it demonstrates a role. Note that leaving the instance name blank can represent anonymous and unnamed instances.
Messages, written with horizontal arrows with the message name written above them, display interaction. Solid arrow heads represent synchronous calls, open arrow heads represent asynchronous messages, and dashed lines represent reply messages. If a caller sends a synchronous message, it must wait until the message is done, such as invoking a subroutine. If a caller sends an asynchronous message, it can continue processing and doesn’t have to wait for a response. Asynchronous calls are present in multithreaded applications and in message-oriented middleware. Activation boxes, or method-call boxes, are opaque rectangles drawn on top of lifelines to represent that processes are being performed in response to the message (ExecutionSpecifications in UML).
Objects calling methods on themselves use messages and add new activation boxes on top of any others to indicate a further level of processing.
When an object is destroyed (removed from memory), an X is drawn on top of the lifeline, and the dashed line ceases to be drawn below it (this is not the case in the first example though). It should be the result of a message, either from the object itself, or another.
A message sent from outside the diagram can be represented by a message originating from a filled-in circle (found message in UML) or from a border of the sequence diagram (gate in UML)." [Sequence diagram. Wikipedia]
The example "Design elements - UML sequence diagrams" is included in the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML sequence diagram symbols
The vector stencils library "Sequence diagram" contains 32 SysML symbols.
Use it to design your sequence diagrams using ConceptDraw PRO diagramming and vector drawing software.
"A sequence diagram shows, as parallel vertical lines (lifelines), different processes or objects that live simultaneously, and, as horizontal arrows, the messages exchanged between them, in the order in which they occur. This allows the specification of simple runtime scenarios in a graphical manner. ...
If the lifeline is that of an object, it demonstrates a role. Leaving the instance name blank can represent anonymous and unnamed instances.
Messages, written with horizontal arrows with the message name written above them, display interaction. Solid arrow heads represent synchronous calls, open arrow heads represent asynchronous messages, and dashed lines represent reply messages. If a caller sends a synchronous message, it must wait until the message is done, such as invoking a subroutine. If a caller sends an asynchronous message, it can continue processing and doesn’t have to wait for a response. Asynchronous calls are present in multithreaded applications and in message-oriented middleware. Activation boxes, or method-call boxes, are opaque rectangles drawn on top of lifelines to represent that processes are being performed in response to the message (ExecutionSpecifications in UML).
Objects calling methods on themselves use messages and add new activation boxes on top of any others to indicate a further level of processing.
When an object is destroyed (removed from memory), an X is drawn on top of the lifeline, and the dashed line ceases to be drawn below it (this is not the case in the first example though). It should be the result of a message, either from the object itself, or another.
A message sent from outside the diagram can be represented by a message originating from a filled-in circle (found message in UML) or from a border of the sequence diagram (gate in UML)." [Sequence diagram. Wikipedia]
The SysML shapes example "Design elements - Sequence diagram" is included in the SysML solution from the Software Development area of ConceptDraw Solution Park.
Use it to design your sequence diagrams using ConceptDraw PRO diagramming and vector drawing software.
"A sequence diagram shows, as parallel vertical lines (lifelines), different processes or objects that live simultaneously, and, as horizontal arrows, the messages exchanged between them, in the order in which they occur. This allows the specification of simple runtime scenarios in a graphical manner. ...
If the lifeline is that of an object, it demonstrates a role. Leaving the instance name blank can represent anonymous and unnamed instances.
Messages, written with horizontal arrows with the message name written above them, display interaction. Solid arrow heads represent synchronous calls, open arrow heads represent asynchronous messages, and dashed lines represent reply messages. If a caller sends a synchronous message, it must wait until the message is done, such as invoking a subroutine. If a caller sends an asynchronous message, it can continue processing and doesn’t have to wait for a response. Asynchronous calls are present in multithreaded applications and in message-oriented middleware. Activation boxes, or method-call boxes, are opaque rectangles drawn on top of lifelines to represent that processes are being performed in response to the message (ExecutionSpecifications in UML).
Objects calling methods on themselves use messages and add new activation boxes on top of any others to indicate a further level of processing.
When an object is destroyed (removed from memory), an X is drawn on top of the lifeline, and the dashed line ceases to be drawn below it (this is not the case in the first example though). It should be the result of a message, either from the object itself, or another.
A message sent from outside the diagram can be represented by a message originating from a filled-in circle (found message in UML) or from a border of the sequence diagram (gate in UML)." [Sequence diagram. Wikipedia]
The SysML shapes example "Design elements - Sequence diagram" is included in the SysML solution from the Software Development area of ConceptDraw Solution Park.
SysML sequence diagram symbols
This interactive voice response (IVR) diagram sample illustrates the IVR services.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. ...
Voice-Activated Dialing
... (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. ...
Entertainment and information.
Some of the largest installed IVR platforms are used for televoting on television game shows, ... which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload. ...
Anonymous access.
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. ...
Clinical trials.
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. ... Applications include patient randomization and drug supply management. ...
Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions...
Other common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
Banking - balance, payments, transfers, transaction history;
Retail & Entertainment - orders, bookings, credit & debit card payments;
Utilities - meter readings; account look-up, history and balance, payment, consumption history;
Travel — ticket booking, flight information, check-in;
Weather forecasts, water, road and ice conditions" [Interactive voice response. Wikipedia]
The IVR diagram example "IVR services" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. ...
Voice-Activated Dialing
... (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. ...
Entertainment and information.
Some of the largest installed IVR platforms are used for televoting on television game shows, ... which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload. ...
Anonymous access.
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. ...
Clinical trials.
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. ... Applications include patient randomization and drug supply management. ...
Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions...
Other common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
Banking - balance, payments, transfers, transaction history;
Retail & Entertainment - orders, bookings, credit & debit card payments;
Utilities - meter readings; account look-up, history and balance, payment, consumption history;
Travel — ticket booking, flight information, check-in;
Weather forecasts, water, road and ice conditions" [Interactive voice response. Wikipedia]
The IVR diagram example "IVR services" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.
IVR diagram
"In many countries the public telephone network has a single emergency telephone number (sometimes known as the universal emergency telephone number or occasionally the emergency services number) that allows a caller to contact local emergency services for assistance. The emergency number differs from country to country; it is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services; these often differ only by the last digit. In the European Union, Russia, Ukraine and Switzerland and others "112" was introduced as a common emergency call number during the 1990s, and as the GSM standard it is now a well known mobile telephone emergency number across the globe alongside the North American "911"." [Emergency telephone number. Wikipedia]
The thematic map example "Emergency number map" is contained in the Safety and Security solution from the Illustration area of ConceptDraw Solution Park.
The thematic map example "Emergency number map" is contained in the Safety and Security solution from the Illustration area of ConceptDraw Solution Park.
Spatial infographics
- Telephone Logo Png
- IVR systems architecture | Interactive Voice Response Diagrams ...
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- Card Credit Png
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- Store reporting flowchart | Interactive Voice Response Diagrams ...
- Interactive Voice Response Network Diagram | IVR systems ...
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- Tree Plan Png Gouache
- Clerk Png
- Usb Vector Png
- Personal Profile Png
- Shopping Cart Vector Icon Png
- Computer Screen Vector Png
- Payment Vector Png
- Phone Vector Png
- Men With Phone Vector Png Hd
- Interactive Voice Response Diagrams
- ERD | Entity Relationship Diagrams, ERD Software for Mac and Win
- Flowchart | Basic Flowchart Symbols and Meaning
- Flowchart | Flowchart Design - Symbols, Shapes, Stencils and Icons
- Flowchart | Flow Chart Symbols
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- Flowchart | Common Flowchart Symbols
- Flowchart | Common Flowchart Symbols
