IVR services

This interactive voice response (IVR) diagram sample illustrates the IVR services.
"IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting, and credit card services. ...
Voice-Activated Dialing
... (VAD) IVR systems are used to automate routine enquiries to switchboard or PABX (Private Automatic Branch eXchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. ...
Entertainment and information.
Some of the largest installed IVR platforms are used for televoting on television game shows, ... which can generate enormous call spikes. Often, the network provider will have to deploy call gapping in the PSTN to prevent network overload. ...
Anonymous access.
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. ...
Clinical trials.
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. ... Applications include patient randomization and drug supply management. ...
Outbound calling.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions...
Other common IVR services include:
Mobile - Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos;
Banking - balance, payments, transfers, transaction history;
Retail & Entertainment - orders, bookings, credit & debit card payments;
Utilities - meter readings; account look-up, history and balance, payment, consumption history;
Travel — ticket booking, flight information, check-in;
Weather forecasts, water, road and ice conditions" [Interactive voice response. Wikipedia]
The IVR diagram example "IVR services" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Interactive Voice Response Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park.

This example of cloud computing system architecture diagram was created on the base of picture in the post "Sending Windows 8 Push Notifications using Windows Azure Mobile Services" from the Nick Harris .NET blog.
"The goal of Windows Azure Mobile Services is to make it incredibly easy for developers to add a cloud backend to their client apps be it a Windows 8, Windows Phone, iOS or Android application. ... Mobile Services today provides:
- Structured Storage
- Server Logic ...
- Auth ...
- Push Notifications ...
- Common tenants of Windows Azure Services
- Scale ...
- Diagnostics ...
- Logging ...
What are Push Notifications?
The Windows Push Notification Services (WNS) enables you to send toast, tile, badge and raw notifications from the cloud to your Windows Store applications even when your app is not running. Push notifications are ideal for scenarios when you need to target a specific user with personalized content.
The following diagram depicts the general Lifecycle of a push notifications via the Windows Azure Notification Service (WNS). We’ll walk through the steps shortly but before doing so I thought it would be important to call out that as a developer implementing a push notification scenario all you need to do is implement those interactions in grey and the applications/ services in blue." [nickharris.net/ index.php/ 2012/ 10/ 04/ blog-series-sending-windows-8-push-notifications-using-windows-azure-mobile-services/ ]
The diagram example "Push Notification Lifecycle Overview" was created using ConceptDraw PRO diagramming and vector drawing software extended with the Azure Architecture solution from the Computer and Networks area of ConceptDraw Solution Park.

"Banks offer many different channels to access their banking and other services:
(1) Automated Teller Machines.
(2) A branch is a retail location.
(3) Call center.
(4) Mail: most banks accept cheque deposits via mail and use mail to communicate to their customers, e.g. by sending out statements.
(5) Mobile banking is a method of using one's mobile phone to conduct banking transactions.
(6) Online banking is a term used for performing multiple transactions, payments etc. over the Internet.
(7) Relationship Managers, mostly for private banking or business banking, often visiting customers at their homes or businesses.
(8) Telephone banking is a service which allows its customers to conduct transactions over the telephone with automated attendant or when requested with telephone operator.
(9) Video banking is a term used for performing banking transactions or professional banking consultations via a remote video and audio connection. Video banking can be performed via purpose built banking transaction machines (similar to an Automated teller machine), or via a video conference enabled bank branch clarification.
(10) DSA is a Direct Selling Agent, who works for the bank based on a contract. Its main job is to increase the customer base for the bank." [Bank. Wikipedia]
The UML use case diagram example "Banking system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.