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"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The UML activity diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.
UML activity diagram
UML activity diagram, initial, final, decision, merge, action,
Used Solutions

Network Visualization with ConceptDraw DIAGRAM

ConceptDraw makes the entire process of network visualization easier thanks to the numerous ready-to-use objects included in the package for presentation of network equipment, LDAP directory symbols and many other objects that symbolize resources in most various representations.

BPMN standard, Business Process Diagram, BPMN, Business Process Business Process Diagrams

BPMN standard, Business Process Diagram, BPMN, Business Process
Business Process Diagrams solution extends the ConceptDraw DIAGRAM BPM software with RapidDraw interface, templates, samples and numerous libraries based on the BPMN 1.2 and BPMN 2.0 standards, which give you the possibility to visualize equally easy simple and complex processes, to design business models, to quickly develop and document in details any business processes on the stages of project’s planning and implementation.
The vector stencils library "Computers and network isometric" contains 56 3D clipart images of computer and network devices and equipment for drawing network diagrams.
The clip art example "Computers and network isometric - Vector stencils library" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Computer and Networks solution from the Computer and Networks area of ConceptDraw Solution Park.
Laptop
Laptop, laptop computer, notebook,
DDCS
DDCS, DDCS, Distributed Data Communications Server,
Server
Server, server,
Webcam
Webcam, Web-camera,
Wireless Network Storage
Wireless Network Storage, wireless network storage,
Personal computer
Personal computer, PC,
VoIP phone
VoIP phone, IP phone,
Fax
Fax, fax,
Plotter
Plotter, plotter,
Mobile phone
Mobile phone, cellular phone, mobile phone,
Feature phone
Feature phone, cellular phone, mobile phone,
Printer
Printer, printer,
Satellite dish
Satellite dish, satellite dish,
Satellite antenna
Satellite antenna, satellite antenna,
Automatic-tracking satellite dish
Automatic-tracking satellite dish, satellite dish,
Wireless access point
Wireless access point, wireless access point,
Wireless router
Wireless router, wireless router,
Router
Router, router,
Network switch
Network switch, switch,
Network device
Network device, device,
Mobile GPS Terminal
Mobile GPS Terminal, mobile GPS terminal,
GPS phone
GPS phone, GPS phone,
Television antenna
Television antenna, antenna,
Radio tower
Radio tower, wireless cell tower,
Base station
Base station , base station ,
Satellite
Satellite, satellite,
In-vehicle satellite telecommunication
In-vehicle satellite telecommunication, in-vehicle station,
Satellite dishes on ship
Satellite dishes on ship , ship,
Airplane
Airplane, airplane,
Internet
Internet, Internet,
Man
Man, man,
Woman
Woman, woman,
Call-center
Call-center, call-center,
Honeycomb
Honeycomb, honeycomb,
Mountain
Mountain, mountain,
Radio waves
Radio waves, radio waves,
Radio waves
Radio waves, radio waves,
Tower block
Tower block, high-rise building,
Office building
Office building, office building,
House
House, house,
House
House, house,
Globe
Globe, globe, Internet,
Wireless security camera
Wireless security camera, camera,
Truck
Truck, truck,
Tree
Tree, tree,
Conifer tree
Conifer tree, fir-tree,
1U hub / switch
1U hub / switch, 1U hub switch,
2U hub / switch
2U hub / switch, 2U hub switch,
1U server
1U server, 1U server,
2U Server
2U Server, 2U server,
3U Server
3U Server, 3U server,
4U Server
4U Server, 4U server,
Communications satellite
Communications satellite, satellite,
Car
Car, car,
Radio waves
Radio waves, radio waves,
Firewall
Firewall, firewall,
Used Solutions

Flow chart Example. Warehouse Flowchart

Warehouse Flowchart
Warehouse Flowcharts are different diagrams describing wharehousing and inventory menagement processes. Typical purposes of warehouse flowcharts are evaluating warehouse performance and organizational performance, measuring efficiency of customer service. This type of workflow diagrams can be used for identifying any disconnection between business activities and business objectives.
Standard warehousing process flow diagram and standard workflow diagram used for process identification for further evaluating effectiveness and profitability of overall business process. Use the ConceptDraw DIAGRAM diagramming and vector drawing software extended with the Flowcharts solution from the Diagrams area of ConceptDraw Solution Park to design your own workflow diagrams, process flow diagram and flow charts. Need to use Process Flow Diagram for designing Warehouse packages flow.
ConceptDraw Arrows10 Technology
ConceptDraw Arrows10 Technology

What is IVR?

What is IVR? The Interactive voice response (IVR) is a popular and widely used technology which allows a computer to detect voice and keypad inputs, so it makes possible the interactions between computer and humans through the use of voice and dual-tone multi-frequency (DTMF) signals. For illustrating the logical and physical structure of IVR systems are used the IVR diagrams. ConceptDraw DIAGRAM software extended with Interactive Voice Response Diagrams solution allows you to make the IVR Diagrams quickly and easily.

Sales Process Flowchart. Flowchart Examples

Create your own flow charts of sales business processes using the ConceptDraw DIAGRAM diagramming and vector drawing software extended with the Cross-Functional Flowcharts solution from the Business Processes area or Sales Flowcharts from the Marketing area of ConceptDraw Solution Park.

fsm, sdl, systems engineering, finite state machine, system design Specification and Description Language (SDL)

fsm, sdl, systems engineering, finite state machine, system design
For people in the field of systems engineering or system design, working with specification and description language (sdl) and finite state machines (fsm).

user interface design examples, gui software, graphical user interface examples, user interface examples macOS User Interface

user interface design examples, gui software, graphical user interface examples, user interface examples
macOS User Interface solution extends the ConceptDraw DIAGRAM functionality with powerful GUI software graphic design features and tools. It provides an extensive range of multifarious macOS Sierra user interface design examples, samples and templates, and wide variety of libraries, containing a lot of pre-designed vector objects of Mac Apps icons, buttons, dialogs, menu bars, indicators, pointers, controls, toolbars, menus, and other elements for fast and simple designing high standard user interfaces of any complexity for new macOS Sierra.

network topology diagram software, network icons, network diagram template, networking icons available, how to draw a network diagram Computer Network Diagrams

network topology diagram software, network icons, network diagram template, networking icons available, how to draw a network diagram
Computer Network Diagrams solution extends ConceptDraw DIAGRAM software with samples, templates and libraries of vector icons and objects of computer network devices and network components to help you create professional-looking Computer Network Diagrams, to plan simple home networks and complex computer network configurations for large buildings, to represent their schemes in a comprehensible graphical view, to document computer networks configurations, to depict the interactions between network's components, the used protocols and topologies, to represent physical and logical network structures, to compare visually different topologies and to depict their combinations, to represent in details the network structure with help of schemes, to study and analyze the network configurations, to communicate effectively to engineers, stakeholders and end-users, to track network working and troubleshoot, if necessary.