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UML use case diagram - Ticket processing system

"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML use case diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park. Read more
UML use case diagram
UML use case diagram, use case, system boundary, actor,
"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The UML activity diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park. Read more
UML activity diagram
UML activity diagram, initial, final, decision, merge, action,

UML Use Case Diagrams

ConceptDraw has several examples that help you to start using software for designing UML Use Case Diagrams. Read more

UML Deployment Diagram Example - ATM System UML diagrams

The UML Deployment Diagram is used for visualization of elements and components of a program, that exist at the stage of its execution. It contains graphical representations of processors, devices, processes, and relationships between them. The UML Deployment Diagram allows to determine the distribution of system components on its physical nodes, to show the physical connections between all system nodes at the stage of realization, to identify the system bottlenecks and reconfigure its topology to achieve the required performance. The UML Deployment diagram is typically developed jointly by systems analysts, network engineers and system engineers. ConceptDraw PRO diagramming and vector drawing software with Rapid UML solution from Software Development area of ConceptDraw Solution Park perfectly suits for designing different types of UML diagrams, including the UML Deployment Diagrams. There are included a lot of design elements, templates, examples and samples, among them an example of work of ATM (Automated Teller Machine) banking system. Read more

UML Use Case Diagram. Design Elements

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UML Diagram

The accepted open standard that is used in software engineering and system design, when modeling object-oriented systems and business processes is known as Unified Modeling Language (UML). UML was created for definition, visualization, design and documentation software systems. It isn't a programming language, but on the base of UML model can be generated code. UML uses generic set of graphic notations for creation an abstract model of the system called UML-model. The UML notation lets visually represent requirements, subsystems, structural and behavioral patterns, logical and physical elements, etc. UML defines 13 types of diagrams: Class (Package), Use Case, Sequence, Object, Collaboration, Component, Timing, Interaction Overview, State Machine, Composite Structure, Activity, and Deployment. All these types of UML Diagrams can be fast and easy created with powerful ConceptDraw PRO software extended with special Rapid UML solution from Software Development area of ConceptDraw Solution Park. Read more

ConceptDraw PRO UML Diagrams with ConceptDraw PRO

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UML Tool & UML Diagram Examples

The Unified Modeling Language (abbr. UML) is a general-purpose modeling language widely used in the field of software development, software engineering, education, science, industry, business. In 1997 the UML was approved as a standard by the OMG (Object Management Group) and in 2005 was published as ISO standard by the International Organization for Standardization. UML is widely and succesfully applied for optimization the process of software systems development and business systems analysis. There are used 14 types of UML diagrams, 7 from them depict structural information, another 7 types represent different types of behavior and aspects of interactions. Design of any automated process is easy with ConceptDraw PRO and unique Rapid UML solution from the Software Development area, which provides numerous UML examples, templates and vector stencils libraries for drawing all types of UML 1.x and UML 2.x diagrams. Use of predesigned UML diagram examples and templates lets you quickly start drawing your own UML diagrams in ConceptDraw PRO software. Read more

UML Class Diagram Generalization Example UML Diagrams

This sample was created in ConceptDraw PRO diagramming and vector drawing software using the UML Class Diagram library of the Rapid UML Solution from the Software Development area of ConceptDraw Solution Park. This sample describes the use of the classes, the generalization associations between them, the multiplicity of associations and constraints. Provided UML diagram is one of the examples set that are part of Rapid UML solution. Read more

UML Diagrams with ConceptDraw PRO

Unified Modeling Language (UML) is a single modeling language that is used in software engineering to represent effectively the structure of complex computer systems and software. Such visual models in form of UML diagrams allow simplify the process of software development, let to meet the deadlines, improve the final software products, and also facilitate communication process between the customer, system analysts and programmers. The UML language defines standards for operations, methods of programming languages, and their terminology. The main types of UML diagrams are: Activity diagram, Use Case diagram, Deployment diagram, Statechart diagram, Class diagram, Component diagram, Sequence diagram, Collaboration diagram. ConceptDraw PRO extended with Rapid UML solution is a professional software that provides perfect possibility of easy designing detailed UML diagrams. It offers large number of task-oriented templates and predesigned vector stencils that correspond to standard UML diagram notation. Use them to instantly design the UML diagrams. Read more