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Business Process Management

Business Process Management

ConceptDraw RapidDraw technology is a simple point-and-click design that helps create professional, presentation-ready business process diagrams quickly and efficiently. Read more

Business Process Modeling Resume

ConceptDraw PRO is a best business processes modeling software for graphical documenting processes of the company. Read more

business process, business process flow Business Processes Area

Solutions of Business Processes area extend ConceptDraw PRO software with samples, templates and vector stencils libraries for drawing business process diagrams and flowcharts for business process management. Read more
business process, business process flow
HelpDesk

How to Add a Business Process Diagram to a MS Word Document Using ConceptDraw PRO

ConceptDraw PRO allows you to easily create business process diagrams and then add them to a MS Word document. Read more
"An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
A ticket element, within an issue tracking system, is a running report on a particular problem, its status, and other relevant data. They are commonly created in a help desk or call center environment and almost always have a unique reference number, also known as a case, issue or call log number which is used to allow the user or help staff to quickly locate, add to or communicate the status of the user's issue or request.
These tickets are so called because of their origin as small cards within a traditional wall mounted work planning system when this kind of support started. Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request." [Issue tracking system. Wikipedia]
The BPMN 2.0 (Business Process Model and Notation) diagram example "Trouble ticket system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Business Process Diagram solution from the Business Processes area of ConceptDraw Solution Park. Read more
BPMN 2.0 diagram
BPMN 2.0 diagram, user, task, service, send, script, none, end, message, exclusive gateway,
HelpDesk

How To Make a PowerPoint Presentation of a Business Process Model Using ConceptDraw PRO

The most effective way of organizing and modeling a business process is to use a visual format. The visual approach to a business process modeling or analizing enables each point to be displayed clearly and compendiously. To reach the professional norms necessary for business process diagrams, it's better to use ConceptDraw Business Process Mapping solution. It delivers an extensive choice of process mapping tools to help quality management and help improve business workflows. The export facilities of ConceptDraw PRO help make short work of presenting the business process model by export business process diagrams to MS PowerPoint. Read more

Cross-Functional Process Map Template

When you need a drawing software to create a professional looking cross-functional charts, ConceptDraw with its Arrows10 Technology - is more than enough versatility to draw any type of diagram with any degree of complexity. Use templates with process maps, diagrams, charts to get the drawing in minutes. Read more