Basic Flowchart Symbols and Meaning

"An example scenario is presented to demonstrate how a common issue tracking system would work:
(1) A customer service technician receives a telephone call, email, or other communication from a customer about a problem. Some applications provide built-in messaging system and automatic error reporting from exception handling blocks.
(2) The technician verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. This information generally includes the environment of the customer, when and how the issue occurs, and all other relevant circumstances.
(3) The technician creates the issue in the system, entering all relevant data, as provided by the customer.
(4) As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system. Ticket status most likely will be changed from open to pending.
(5) After the issue has been fully addressed, it is marked as resolved in the issue tracking system.
If the problem is not fully resolved, the ticket will be reopened once the technician receives new information from the customer. A Run Book Automation process that implements best practices for these workflows and increases IT personnel effectiveness is becoming very common." [Issue tracking system. Wikipedia]
The UML sequence diagram example "Ticket processing system" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the Rapid UML solution from the Software Development area of ConceptDraw Solution Park.

This example of automated payroll management system UML activity diagram was created on the base of figure on the webpage "Automated payroll management system" from ethelmandane.wikispaces.com.
"In the Philippines and in other foreign countries the government has a trend to embrace automation for process efficiency. One of the processes that are being automated is the payroll process. Payroll is the total amount required to pay workers and employees during a week, month or other period.
One of the government offices that desires to automate their payroll system is the NSO Camarines Sur which is located 2nd Floor MMCN Building, Panganiban Avenue, Naga City. The National Statistics Office (NSO) envisions to be recognized as a world-class provider of statistical and civil registration products and services and lives with its mission to produces and provides quality statistical and civil registration products and services. ...
The project seeks to create an Information System Plan for an Automated Payroll Management System. ...
The creation of the Information System Plan will benefit the accounting section of the organization. Specifically it is significant to:
1. Administrative Assistants. It will help to lessen time and effort in preparing and computing the salary of the employee.
2. NSO. It will help the organization to be more productive and efficient."
[ethelmandane.wikispaces.com/ ]
This file is licensed under a Creative Commons Attribution Share-Alike 3.0 License. [creativecommons.org/ licenses/ by-sa/ 3.0/ ]
This UML activity diagram example modeling the automated payroll management system using automated teller machine (ATM) was created using the ConceptDraw PRO diagramming and vector drawing software extended with the ATM UML Diagrams solution from the Software Development area of ConceptDraw Solution Park.