Total Quality Management with ConceptDraw

Total Quality Management (TQM) system is the management method where the confidence in quality of all organization processes is placed foremost. The given method is widely used in production, in educational system, in government organizations and so on. As it follows from the name this method is constructed on three main concepts:

  • Total- implies the application of the method to all processes in system without exception.
  • Quality- implies the definition of quality standards and yearning for reaching of these standards.
  • Management – implies creation of management system with all attributes of similar systems such as planning, organization, staff, etc.

Accordingly to ISO standard, TQM is the management approach for organizations, concentrated on the quality, based on the participation of all organization members and directed to receipt of long- term profit in the form of clients and customers satisfaction, and benefits for all members of an organization and society in general.

Thus, TQM demands application to all processes in a system and implies an exclusion of defects and wastes in such processes.

Any management method demands definite tools for getting the primary information about processes which should be managed, for study and analysis of this information and for further optimization of these processes. Among TQM tools there are Pareto diagrams and Ishikawa diagrams (fishbone), which will be reviewed further and block schemes of processes which were reviewed in separate articles.

Pareto diagrams were named after their creator Vilfredo Pareto. Already in 19th century he came to a conclusion that 80% are concluded in 20% of processes which implies the definition of such processes first of all and the exposure of defects and deficiencies.

To create a Pareto diagram it is necessary to collect the information about the rise of defects in the studied process of the considered system and present these reasons in the form of columns of the diagram with a value which corresponds to frequency of the defect appearance because of this reason. That is, the more often the reason calls the defect in the process the bigger is the column on the diagram. The percentage spacing of the defect by reasons can be used. Further the time interval for review of the defect and reasons is defined. Reasons are formed up from left to right in order of diminution of frequency of a defect appearance by this reason. After this it is created the cumulative curve of the improvement of process parameters at the removal of each of the denoted reasons by way of summation of reasons values.

Naturally, it is impossible to completely get rid of many reasons of defects appearance, but it is possible to reduce their influence of the process by taking appropriate steps. After this the new Pareto diagram is created for comparative analysis and for checking of effectiveness of taken actions.

The best results the usage of Pareto diagram gives in combination with Ishikawa diagram, which allows to reveal the reasons of defects appearance.

Ishikawa diagram (cause-effect relation diagram, “fishbone”) is a scheme which represents factors (reasons) which influence on quality coefficient of the final result of the concerned process. The main factors are 4M:

  • Men
  • Methods
  • Materials
  • Machines

These main factors are subdivided into smaller. The degree of the detailed elaboration is defined only by factors significance and planner’s tasks. With the help of Ishikawa diagram it is possible to show visually all factors which influence on the quality coefficient, sort them out and show their interrelation.

Total quality management (TQM) method - Fishbone diagram template

The diagram really resembles a fishbone due to the method of its creation. Firstly the “main bone” – the problem or defect is defined. Further “middle bones” –main factors which cause the problem are defined. After this middle bones are supplemented with smaller factors. By means of an expert way it is defined the influence on the problem of each main factor which is indicated on the diagram. It is also possible to define an influence of each smaller factor in the big factor. The more effective method of definition of all reasons which influence on the result of the process is the method of brainstorming for which it is worthwhile to use the corresponding software.

In the result of construction of such diagram it is appeared a clear and visual picture of reasons and their meaning in the forming of existing result of the considered process.



TEN RELATED HOW TO's:

Business diagrams & Org Charts with ConceptDraw PRO

Working with information can be quite tedious, furthermore, some data can be quite difficult to perceive without any graphic representation. So, to facilitate your work, you can use business diagrams, such as simple flowcharts or Gantt charts for project management and orgcharts for clarifying your company structure. You can use a proper software, like ConceptDraw Pro, draw them on paper, or use whiteboards, but it is more convenient to use a digital tool. This diagram shows a cross-functional flowchart that was made fore telecom service provider. A workflow of a common telecommunication service provider has a rather branched structure. Thus, it is useful to have a flow chart to visualize the sequences and interrelations of the work flow steps. Business process flowchart contains 17 processes and 4 decision points,that are distributed through 2 lines depicting the participants involved. Also there are connectors that show the data flow within processes. This flowchart displays a detailed model of the telecom service trading process, as well as all participants in the process and how they interact with each other.Cross-functional flowchart example - Providing telecom services
Picture: Business diagrams & Org Charts with ConceptDraw PRO

Example of DFD for Online Store (Data Flow Diagram)DFD Example

Structured-systems analysis and design method uses data flow diagrams to represent the process of data flowing through a system. Talking about this might be useless without a proper example of DFD for online store (Data Flow Diagram). This DFD example shows all the distinctness that a diagram can bring into a scattered data structure. Data flow diagrams are used to show how data is processed within some business processes. Making DFD is a common practice for business process modeling and analysis. This diagram represents the online store business flow. It describes inputs and outputs within online selling process and depicts the interactions between its participants. This DF diagram can be used by system analysts to create an overview of a business, to study and discover its inherent strengths and weak points.Online Store Data Flow Diagram
Picture: Example of DFD for Online Store (Data Flow Diagram)DFD Example
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Business Diagram Software

Any business process consists from a number of tasks carrying out the certain business goal. It is useful to diagram business processes to ensure that they are as foolproof, logical and sequential as possible. This business process diagram describes a typical booking process flow by the example of a cab booking process. It can be used as a roadmap for any booking system implementation. Diagramming a business process allows you to look at the entire project and take into account all types of possible scenarios. Business process diagram helps you investigate and clarify the process thoroughly so that you can find out how it can be improved. Business process diagram supports team communications by ensuring that each process element is clear and everyone in the team is on the same page. Sometimes your company brings you less profit than you expect it to be, and it’s difficult to reveal the causes. Maybe it’s time to learn new technologies, because business diagram are easily developed by means of special software, so you won’t make any extra effort. In return, you will increase your productivity and get more done in a less time.Business Flowchart
Picture: Business Diagram Software
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TQM Diagram Tool

The Total Quality Management Diagram solution helps you and your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software.Quality fishbone diagram template
Picture: TQM Diagram Tool
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SWOT Sample in Computers

Analysis is very important part for every business, as it helps to understand the weakness and to see the opportunities, and SWOT is one of the most effective tools. To illustrate the multifunctionality of this tool, let’s imagine a SWOT sample in area of computers networking, which can be carried out to realize the pros and cons of some equipment, for example. Even a network topology or a administer can be a subject for this analysis. This SWOT analysis matrix illustrate the sample of using this useful technique for comprehension of Strengths and Weaknesses, and for determining the Opportunities open to business and the Threats it encounters. Used in a business scope, it will help to create a perspective niche in the market for particular business. The ConceptDraw SWOT and TOWS Analysis solution gives a lot of templates of both SWOT and TOWS matrices that allow managers and marketers create custom diagrams to perform SWOT or TOWS analysis in context of a particular business.SWOT analysis sample - Innovative business
Picture: SWOT Sample in Computers

Process Flowchart

When trying to figure out the nature of the problems occurring within a project, there are many ways to develop such understanding. One of the most common ways to document processes for further improvement is to draw a process flowchart, which depicts the activities of the process arranged in sequential order — this is business process management. ConceptDraw PRO is business process mapping software with impressive range of productivity features for business process management and classic project management. This business process management software is helpful for many purposes from different payment processes, or manufacturing processes to chemical processes. Business process mapping flowcharts helps clarify the actual workflow of different people engaged in the same process. This samples were made with ConceptDraw PRO — business process mapping software for flowcharting and used as classic visio alternative because its briefly named "visio for mac" and for windows, this sort of software named the business process management tools. This flowchart diagram shows a process flow of project management. The diagram that is presented here depicts the project life cycle that is basic for the most of project management methods. Breaking a project into phases allows to track it in the proper manner. Through separation on phases, the total workflow of a project is divided into some foreseeable components, thus making it easier to follow the project status. A project life cycle commonly includes: initiation, definition, design, development and implementation phases. Distinguished method to show parallel and interdependent processes, as well as project life cycle relationships. A flowchart diagram is often used as visual guide to project. For instance, it used by marketing project management software for visualizing stages of marketing activities or as project management workflow tools. Created with ConceptDraw PRO — business process mapping software which is flowcharting visio alternative or shortly its visio for mac, this sort of software platform often named the business process management tools.business process flowcharts, flowchart symbols, process flow diagram, workflow diagram, flowchart maker
Picture: Process Flowchart
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Flow chart Example. Warehouse Flowchart

If you want to find a way to understand complex things in minutes, you should try to visualize data. One of the most useful tool for this is creating a flowchart, which is a diagram representing stages of some process in sequential order. There are so many possible uses of flowcharts and you can find tons of flow charts examples and predesigned templates on the Internet. Warehouse flowchart is often used for describing workflow and business process mapping. Using your imagination, you can simplify your job or daily routine with flowcharts. Warehouse flowcharts are used to document product and information flow between sources of supply and consumers. The flowchart provides the staged guidance on how to manage each aspect of warehousing and describes such aspects as receiving of supplies; control of quality; shipment and storage and corresponding document flow. Warehouse flowchart, being actual is a good source of information. It indicates the stepwise way to complete the warehouse and inventory management process flow. Also it can be very useful for an inventory and audit procedures.Warehouse Flowchart
Picture: Flow chart Example. Warehouse Flowchart
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Cause and Effect Analysis - Fishbone Diagrams for Problem Solving

Fishbone diagram is a powerful tool used for solving business problems and obstacles. ConceptDraw PRO software extended with Fishbone Diagrams solution from the Management area of ConceptDraw Solution Park is a helpful tool for cause and effect analysis. It gives the ability to easy identify many possible causes and factors which cause the effects and to draw Fishbone Diagrams for problem solving.Cause and Effect Analysis - Fishbone Diagrams for Problem Solving
Picture: Cause and Effect Analysis - Fishbone Diagrams for Problem Solving
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How to Draw a Landscape Design Plan

What is landscape design? It's a floor plan but for an outdoor area. Same as a floor plan, a landscape design represents visually any site using scaled dimensions. The main purpose of landscape design is to plan the layout for an outdoor area no matter is it a personal site plan for your home or a commercial plan for business. It may also be handful when a new installation, repair or even an outdoor event is planning. It helps to calculate time and decide which materials should be used in your project. Landscape designs perfectly gives the property owner and landscape contractor better vision for cost estimation, helping to ensure the project time and budget.Exporting Landscape Design Plan
Picture: How to Draw a Landscape Design Plan
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Total Quality Management Value

The Total Quality Management Diagram solution helps you and your organization visualize business and industrial processes. Create Total Quality Management diagrams for business process with ConceptDraw software.Fishbone diagram 4M - Production process
Picture: Total Quality Management Value
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